I love this hotel, the truth is we will return. But they have hopes of being number one on Trip Advisor - they need to up their game.
The style of the hotel is modern and cool, the pool, hot tub and lounging area that allows you to admire the architecture and the palm trees is great. Don't forget about the huge plus of Blue Plate Taco.
But the hotel was let down by staff. All lovely people who were clearly trying to provide good service. But not hitting their mark. Our room was never made up properly - once not until 5pm when we were back in it. And no less than six requests to reception (small things, like can you please send some coffee up as house keeping forgot it) all got missed, never happened and promises broken.
Two other's at check out expressed the same thing.
Please go there, it's great, but be ready to voice and re-voice your requests as they really do over promise and under deliver.
- Official Description (provided by the hotel):
- The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property. Shore Hotel is pleased to announce the recent opening of our poolside bar as well as the much anticipated opening of our restaurant, Blue Plate Taco on September 23rd, 2012. Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Cheap Tickets, Hotels.com, Splendia, BookIt.com, getaroom.com and Jetsetter so you can book your Shore Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.