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“not worth the price” 3 of 5 stars
Review of Shore Hotel

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Shore Hotel
4.0 of 5 Hotel   |   1515 Ocean Avenue, Santa Monica, CA 90401   |  
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Early Bird Gets the Worm
Ranked #1 of 34 Hotels in Santa Monica
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india
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“not worth the price”
3 of 5 stars Reviewed January 18, 2013

definitely not worth going again if you consider the high price they charge.view from the room is amazing. santa monica pier is just across the road and the atmosphere is electrifying. but nothing to write about the hotel.rooms are not very big. it is a decent hotel only if they charge half the price .shopping (santa monica place is very good and within walking distance) and good restaurants including indian restaurants around. area is very safe and streets around were all decked up and it felt very good. pool was not temperature controlled.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, January 22, 2013
maxhardy,
A core characteristic of our new Shore brand is to offer affordable luxury for our valued guests to experience our new Four Diamond property and guest experience. This is reflected in our current rates in comparison to our competition in the city. We regret that you did not feel the value we offer to be at a satisfactory level as we strive for excellence and anything short of such will never be acceptable to our team here. I have contacted your account so that we can earn your business back the next time you are in Santa Monica and I look forward to hearing from you.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 18, 2013

Santa Monica was the final leg of our USA holiday, so we wanted a nice finish to our month-long stay. Shore Hotel definitely does not disappoint.
The hotel itself is stunning. It's brand new and very, very modern. The lobby is made entirely of glass which was very chic. There is a pool central to the hotel that looked very appealing (even in winter.) The room is also modern, and the bathroom huge and luxurious. Our only complaint and the reason I'm giving four stars was that we had booked a Junior Suite, and the suite we were given was a small single room. There was not much space for four people.
The location is perfect, directly opposite the Pier and beach. We were a short walk to the 3rd Street Promenade, a lovely strip of excellent shops and restaurants. There was a restaurant next to the hotel called "Blue Plate Taco" where we ate a delicious dinner one night. This hotel was expensive, but with the magnificent view of Santa Monica, it's worth it.

Room Tip: Rooms on a higher floor have great views
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, January 22, 2013
HolidaymamaMelbourne,
Thank you for choosing Shore Hotel during your travels from Melbourne. We are pleased to hear we were able to provide a relaxing finale to your holiday. We are proud to offer spacious guest rooms and bathrooms with breathtaking views into the Pacific as well an amicable service experience to match. We hope to see you during your next holiday and thank you again for your review!
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Los Angeles
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 17, 2013

My husband and I left our toddler with his parents and went to the Shore for a "staycation" in December.

We chose the hotel primarily for its location -- and in that respect, we were not disappointed. The hotel is in easy walking distance to the Promenade, Santa Monica Place, the Santa Monica Pier, and many great restaurants. We parked the car when we checked in and didn't take it out until we left, which was great.

The hotel itself we liked but didn't love. The aesthetic is what it is -- I think you'll know from the hotel's website whether that's what your looking for. Really appreciated the free wifi. What we didn't love was the lack of a restaurant within the hotel -- and the lack of any sort of in-room guide to the hotel (e.g., the only way to figure out whether the hotel had a fitness center (it does) was to call downstairs or log on to the hotel's website).

All told, I'm not sure it was quite worth the money. We liked it, but found it a bit overpriced. Next time, we'll likely spring for a (admittedly more expensive) room at a truly luxurious place like Shutters or opt to stay off of the beach.

Room Tip: We appreciated the extra room in the Junior Suite -- but do not that the Shore has a different defin...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Assistant Front Office Manager at Shore Hotel, responded to this review, January 21, 2013
Kmharness,
Thank you for taking the time to review our hotel. We appreciate you choosing our property during your staycation. Our hotel is definitely central to all that Santa Monica has to offer allowing guests to enjoy the Pier, Santa Monica Place and many great restaurants within a short walk and we are glad to know you did just that. As part of the check in process each agent is required to inform our guests about every amenity offered at Shore Hotel, including our state of the art gym and we apologize if you were not informed of such. Also, we are proud to offer Blue Plate Taco as our on-site restaurant which serves amazing fresh Mexican cuisine and a wide variety of dishes. We apologize if you were not informed about our restaurant and encourage you to give it a try sometime soon. Thank you again for choosing Shore Hotel during your time in Santa Monica!
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Sydney
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 15, 2013

Stayed here with. Family with an ocean view room. Great location and with great restaurants and shops at your doorstep. Well worth the visit. Ate at the ivy Restaurant next door which was fantastic and went for walk the next day to farmers market. Eat at True Food across the road. The Pier across the road is fun the visit and the neighborhood safe and clean. Loved this place!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, January 17, 2013
Chris60V,
Thank you for choosing Shore Hotel during your travels from Sydney. I am pleased to read you enjoyed our central location within walking distance to the numerous amazing restaurants our great city has to offer. We hope to see you during your next visit to Santa Monica and thank you for your review!
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Brasilia, Brazil
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 13, 2013

Expensive hotel... stay away. Choose another for a fair price! Internet and cable TV does not work... Small room. No place to park when you check in (only two cars can park beside the hotel, always occupied). Nobody to help outside the hotel (if you find a place to park your car in front of the hotel, pray to not get a ticket because the police is always there checking). You can´t choose to use the luggage car by yourself. Expensive parking price (30 US$ per night). We are really not amused. Prefer The Ambrose, an excellent hotel just a few streets upper!

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, January 14, 2013
GusBrasilia_Brazil,

Here at Shore Hotel we take full accountability in those rare occurrences when our performance does not meet our rigorous expectations in regards to creating a memorably personable and luxurious guest experience.

That being said your review does not seem to factually represent the amenities we are proud to offer at our hotel as we are happy to provide brand new flat screen televisions and cable, complimentary wireless internet throughout our hotel and guest rooms as well as over 300 spots of guest parking in our parking lot, all of which you allude to us not offering. We have not had any reports to any of these amenities not functioning and as we are on Ocean Avenue would never expect our guests to park in front of the hotel as we have ample parking in our lot.

I have contacted your account to learn more about your stay with us as the description of our property is quite alarming in comparison to the Four Diamond service and amenities we are proud to offer.
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Scotland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed at The Shore Hotel for 3 nights at the beginning of January. This was the last stop on our holiday (we had been in San Diego for 3 nights and Las Vegas for 6 nights previous to this). Having just got married in Vegas we were viewing this as a mini 'honeymoon' and we were not disappointed. The level of service we received from the minute we entered the hotel is second to none. Stevie on the reception desk immediately made us feel welcome and treated us like special guests. We were upgraded to an ocean view room and were given a complimentary glass of champagne on arrival (a very nice touch). She gave us a map of the area and some restaurant recommendations - Jinkys for breakfast is definately worth a shout!!
The rooms are very nice (not as big as the other rooms we'd stayed on our trip - but I'm assuming that's just normal for Santa Monica - and certainly plenty big for us; being from the UK we don't expect massive rooms) the quality of the furnishings is excellent and the bed very comfortable. We didn't mind the glass walled 'open' bathroom but if you didn't like it there is a privacy screen. I would have liked a bathtub as well as a shower - but that's just a personal preference.
The location of the hotel is perfect! Right across from the Pier and the beach and a 2 or 3 minute walk to shops, bars & restaurants. It couldn't be better.
We sampled the margaritas at the Blue Taco restaurant - excellent and pretty well priced taking into account the fantastic ocean views!!
The weather was nice enough for us to sit at the pool - lovely area but might get crowded in summer - with it being January it was only us crazy Brits using it so we found it very peaceful.
Hopefully we'll return to Santa Monica one day and I wouldn't stay anywhere else! The level of service we received at The Shore (especially from Stevie) was the best we had throughout our entire trip! And although it is a bit pricey (I think most places in Santa Monica are) it is worth the money! Thoroughly recommended!

Room Tip: Ocean View room is more expensive but the views are amazing. I think you'd get decent views fro...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DieterSchmitz, Director of Guest Services at Shore Hotel, responded to this review, January 17, 2013
citybreak007,
Thank you for choosing Shore Hotel during your travels for your honeymoon celebration. We take great pride in ensuring we create lasting memories via our guest experience while understanding the rarity and importance of such memorable occasions. I will be sure to pass along your praise to Stevie and our entire team of passionate hoteliers who will be delighted to read this was the best guest experience you have encountered during your travels. We appreciate your review and hope the next time you visit the states from Scotland that we are able to host you again here at the Four Diamond Shore Hotel!
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Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 12, 2013

Great location...across from Santa Monica Beach and right in the heart of shopping, dining and activities. The hotel was beautiful! We were upgraded upon arrival and had a wonderful view of the ocean! Great experience!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Assistant Front Office Manager at Shore Hotel, responded to this review, January 13, 2013
Karen K,
Thank you for taking the time to review our hotel. We are glad to hear how wonderful your stay was and our team is ecstatic to know you enjoyed your upgraded room. It is important for us to provide our guests with a memorable experience that you can cherish with your family. Thank you for choosing Shore Hotel during your travels. Please join us again soon, we look forward to your return!
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Additional Information about Shore Hotel

Address: 1515 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 34 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Shore Hotel 4*
Number of rooms: 164
Official Description (provided by the hotel):
The essence of legendary 5 star customer service and breath taking ocean views Shore Hotel celebrated our soft opening in early October of 2011 and are proud to be Santa Monica's first and only upscale boutique Gold LEED certified property. Shore Hotel is pleased to announce the recent opening of our poolside bar as well as the much anticipated opening of our restaurant, Blue Plate Taco on September 23rd, 2012. Shore Hotel is located on Ocean Avenue in Santa Monica, just steps from the Santa Monica Pier, 3rd Street Promenade, and the city’s popular beaches and shopping districts. Shore Hotel is the newest addition to the coastline—a Gold LEED (Leadership in Energy and Environmental Design) certified property that offers eco-friendly accommodations with stunning views of the Pacific Ocean. Gensler Architecture conceived the Shore Hotel’s California modern design, which features 164 stylishly appointed rooms dressed in beach shades of teal and orange and outfitted with custom-made Teak wood furniture. ... more   less 
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