I was not too happy with The Loews when we booked in after an 11 hr flight to find they did not have our room ready for our 7 night stay despite the fact we had booked and paid months in advance and had called them a few days before we arrived to check everything was OK (I had booked the holiday online and was a bit worried)
There were three other people being dealt with at the desk before us who obviously had some problems also - which did not bode well - and I had to smile when I heard one man being offered cookies and milk to be sent to his room - obviously their standard way of dealing with a problem!
Anyway - they booked us in to a smoking room that stank of smoke that had been covered up with a horrible air-freshener- we could not unpack and the next day could not go far afield because we did not know when they would want us to move. Even though we had not unpacked properly it seemed to be impossible for them to move our cases to our proper room without us being there !
The room did have a patio though - so I sunbathed there while my partner went roller blading - however - while I was asleep the maids locked me out on the patio with no phone, water,suncream - so I got burnt and dehydrated before luckily my partner returned to let me in.
BTW - the bottle of Fiji water in your room is NOT complementary as I presumed - it costs $7 !!! - but only $1.50 in the supermarket.
They refunded the charge when I told them about being locked on the patio however.
Despite having the first day of my holiday ruined - once we were moved to our proper ocean-view room I DID manage to enjoy my holiday.
The hotel was very nice - not as posh as Le Merigot or Shutters - but I liked it. The bed was VERY comfortable ( both of them ) - the lobby and little fireplace place area overlooking the beach was nice.The hotel is not ON the beach - but it is only separated from the beach by a quiet road that hardly anyone drives down - it's no biggy to cross it. It is very handy if you like rollerblading. The pool is not huge but big enough although shallow.
If you sunbathe around the pool - it is very windy and cold at the front - overlooking the beach - but this bit gets the sun all day - so pro's and cons.
I was disappointed there is no tea and coffee making facility in the room althoughg at least the post from someone else had alerted me to this. We bought coffees each morning from the lobby as I could not be bothered to pack a kettle ! The first room we had had a pitiful hairdryer that could not have dried anything - but the second room's hairdryer was very good.
Staff were all friendly and nice - overall if they could have sorted out their reservations system it would have been perfect.
BTW - some friends stayed at The Bayside Motel just down the road and although it had no air-conditioning (not essential in May) and was fairly basic - they were very happy with it. When they asked for a hairdryer and an iron it was brought to theur room and the guy refused to take a tip.
THey were also very helpful about parking which was free - unlike Loews.
- Official Description (provided by the hotel):
- Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more less
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- Also Known As:
- Santa Monica Loews