Visiting family in LA - they recommended we stay at the beach. The Loews was the perfect choice! We loved the pool deck and Spa, and the people were very friendly. Five Stars all around!

My daughters dream was to go to Hollywood and so I thought it was best as a single mother to stay at a very safe, nice and dream hotel for the two of us a little ways from Hollywood.

We arrived. We had to wait a very long time to actually get our room after traveling from Washinton, DC. When we did get our room it was filthy. The beds weren't made, wine glasses everywhere. I was so embarrassed for my little girl to open the door and see this. So we had to get another room which was clean, not as nice and much smaller. Then we get a knock on the door and one of the staff members their said that we had called to join with our party in the next room. He started to open the door and I made him stop explaining my daughter and I were there alone and I had not made a call. THEN!!!! The same day I called my Bank and the hotel had charged my account for another seven nights stay which had already been paid for MONTHS in advance. I paid with my ATM card and this took HOURS to resolve. This hotel charges your card over $2000 for a weeks deposit on your atm or charge card. Being that I am not a very wealthy woman and this trip took me months to save I called the front desk explaining to them that I needed my money in my account asap. Let me just say they were unfriendly and very rude. I had to call my attourney back home for him to call and straighten this out. Again, this took hours. If you do stay here please make sure you ask what their policy is for a deposit when you arrive. They will take out a large sum of money. The walls are thin and I had to call and complain twice for the young cheerleaders in the next room to stop screaming off the balcony and to turn the music down. My daughter kept waking up. Security did arrive but it didn't stop, so I had to just turn our tv on so we didn't have to listen to that.
Besides all this we did have a good time. I do not trust the hotel. THe only people that were friendly at the hotel was the concierges. LA tours are amazing, very clean buses and wonderful tours. The view was beautiful and the hotel food was good. I was just very sad to have to have saved all this money to stay there. I was also very sad that my daughter had to be there with all this chaos to have occured from the hotel. They are VERY unorganized and I will never recommend this hotel to anyone.

I was really looking forward to getting off my 6 hour flight from the East Coast and getting into my room. At checkin, which we did at 5:15 pm, we were told that are rooms were not ready and would not be ready for another hour and a half. We finally were able to check into our room until 9:45pm. One of the front desk agents there promised me an upgraded room the next day and free breakfast for our entire stay for the inconvenience and another promised cookies and milk for my two kids, regardless to say, I got neither and when I called down the next morning to complain, the front desk agent had no knowledge of this promise. When reqested a rollaway bed for my child that night, I was told that my room was not allowed to have rollaway beds. After a good amount of haggling, I was finally given a cot. It was brought over an hour later in the form of two baby cribs. When we demanded a rollaway bed, the bellman tried to convince us that I could probably fit my twelve year old son in one of the baby cribs. After more haggling with the bellman, he thenproceeded to try to extort me saying that if we were willing to"help him out" he could see what he could do to get us a rollaway bed. The next day we found out that our shower did not drain, and when we called their "star service", we were transferred to the bell desk, who in turn transferred us to the laundry department, who in turn transferred us to the front desk. We were then told an engineer would be sent to our room while we were out , yet the shower remained clogged our entire stay. The worst part of this was that we were there for my sister's wedding and were really not able to enjoy any of the weekend which was a real shame. In summation, this hotel is definately not a four star hotel. I've stayed at Holiday's Inns that are much nicer than this place, at leats there, you know what you're paying for.

We had a great time at the Santa Monica Loews. Our street-side room, with two double bed and roll-a-way, was ready for us when we checked in and plenty big enough for the four of us. Hotel staff was very friendly. There was no connecting door to another room, and we heard no noise from neighbors. Not much street noise on the 7th floor. Balcony too small to be a balcony (balconete?), but still kinda cool to open the door, step out and look up and down the street. Nice chair and lamps in the room for reading, and chairs and couches on each floor with great views of the beach and ocean. The 1st floor exit from the hotel is directly across the street from the beach. It's a longer walk from the 3rd floor lobby. Nice location across from the pier and close to the 3rd street promenade. Rent bikes and bike to Venice Beach. Take the car and see the Getty Museum. Listen to a jazz trio at night in the lobby. Pool is fine, not deep. Hot tub is nice. Pool deck needs some nice flowers. There are even some city tennis courts not too far away. OK, valet parking is expensive but isn't it nice to feel like a hollywood star when you're in Santa Monica?