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“All good in the end.” 5 of 5 stars
Review of Loews Santa Monica Beach Hotel

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Loews Santa Monica Beach Hotel
4.0 of 5 Hotel   |   1700 Ocean Ave., Santa Monica, CA 90401 (Santa Monica)   |  
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Ranked #20 of 34 Hotels in Santa Monica
GreenLeadersBronze level
london
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“All good in the end.”
5 of 5 stars Reviewed January 22, 2013

We had something of a problem here. However, management went out of their way to put things right. So from us they get five even though we didn't have a successful night.
Any hotel can be good when things are going right. It's how they respond when things are going wrong that matters.
Oh. And all the staff here were fantastic.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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English first
Denver, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 22, 2013

I travel for work 3 weeks out of the month, but almost never get to actually take a day off or spend time as a "vacation". I booked what looked like the nicest place in Santa Monica, for certain one of the most expensive.

the entire place is a mess, the obvious noise and dust from all the construction aside.. the place is neglected and dirty. broken doors, chipped bar tops, tables, really dirty lounge chairs with sagging fabric, messy floors and walls, inexpensive bath products. look at the piece of plain plywood being used as a door behind the main bar. this shows a general lack of any standards and in my mind signified what must be happening behind the scenes.

room service reset our room, but did not leave any coffee cups or pods, then it took over an hour to have some brought up in the morning.. as we were entering the elevator to leave.

needless to say, a very very poor experience. Holiday inn or Super 8 would have been a much better way of spending very hard earned money and time.

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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed in the Loews in July 2012, and only one word describes the hotel....AMAZING,,,
The service, the food and the whole atmosphere was truly magical!

From the bell boys to the reception star, everyone was smiling and more than happy to help. The concierge was great arranging restaurants in hollywood for us and the lobby bar casual and fun..

Well done Loews, we WILL be back...........

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this review, February 12, 2013
DazzaFields

We greatly appreciate you taking the time to share the details of your experience at Loews Santa Monica Beach Hotel. It is our goal, and we continually strive, to create an environment where absolute guest satisfaction is the highest priority. We are thrilled to hear that we achieved this goal and provided you with a memorable beach front experience. Thank you for your feedback. We look forward to continuing to exceed your expectations on future visits with us.

Paul Leclerc – Managing Director
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Utrecht, The Netherlands
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2013

I stayed here on January 21, 2013. The building is currently being painted and renovated. Across the street there is a construction site. This might be a reasonable hotel but definitely not with all the noise pollution.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this review, February 5, 2013
Thank you for your recent stay at Loews Santa Monica Beach Hotel. We would like to extend our sincere apologies for the current condition of the hotel and for any inconvenience this may have caused you. We anticipate our façade renovation project to be completed very soon. Should your travels bring you back to the Santa Monica area, we would very much enjoy welcoming you back to our hotel and hearing your comments and feedback on our “new” look. You are important to us and we appreciate your business.

Paul Leclerc – Managing Director
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 20, 2013

Literally the worst hotel I have ever stayed at. We arrived for a romantic weekend trip and were greeted with an upgrade - awesome! We get to a great huge suite - that literally nothing works in! The windows are obscured with construction - every window is bolted shut. The tv in the bedroom doesn't work - the lovely jacuzzi tub - doesn't work. We had maintenance in our room for over 3 hours - running any chance of "romance" and they fixed nothing! Best of all, huddled on the couch at 12 watching a crappy movie - security calls and tells me to turn down my tv (which is at volume 14 of 100). This place is a joke and should be an embarrassment to the lowes franchise. Never stay here - spend a few more bucks and stay anywhere else!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this review, February 5, 2013
Tydavid

Thank you for choosing Loews Santa Monica Beach for your get a way. We pride ourselves on the quality of services and facilities we provide our guests and continually strive to meet and look for ways to exceed their expectations. We would like to extend our sincere apologies for the deficiencies you encountered in your suite during your stay, and we deeply regret the inconvenience this caused you. We do appreciate you bringing these issues to our attention so that we can ensure that this suite is looked into immediately. We hope that when future travels bring you to the Santa Monica area you will consider staying with Loews, so that we may have another chance to impress you with our supremely comfortable accommodations.

- Paul Leclerc, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 17, 2013

Pulled up on spec and was impressed with welcoming staff especially delightful receptionist who went out of her way to search for the best rack rate available. Our room on the fifth floor was beach facing with a large terrace....a perfect setting for a quiet cocktail as the sun set on the horizon- MAGICAL. All looking good including a good recommendation from guest services re venue for local seafood. We retired to bed early planning to watch the recently released film Lincoln via DVD around 9-30 pm taking little notice of the wedding party activities nearby. Well around 10-30 we gave up our attempt to watch Lincoln as the music and hi jinks appeared to be taking place in our bedroom. A gentle request to house services re noise level was met with a very professional response and an offer to move us to another room away from the wedding reception.But we were unpacked and undressed so out with the ear plugs and just rock and roll until past midnight! Disappointed that no offer of recompense was made at check out. So bottom line is only accept a room on the 5th(mezzanine) floor if you intend to party into the early hours or ate offered a substantial discount.

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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 16, 2013

Yes, Loew's Santa Monica Beach Hotel is undergoing major renovations. No, the hotel management has not been kind enough to inform their guests in advance that they will be slaying in a construction site.

In the morning there's an epoxy smell of what I'm guessing is some kind of tile grout mixture. During the day there is plastic sheeting put up over the windows that blocks the ocean views. In the afternoon there is the understandably nervous shouting of the workmen, dangling from the scaffolding, who have to finish up by 5pm so the guests can enjoy the sunset and their glass of Chardonnay.

Perhaps it would have been more appropriate to close the hotel for the renovations? That way the workmen could proceed at a reasonable pace without the risk of breaking their necks and the guests wouldn't have to feel complicit with the crummy and greedy decisions of the management?

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsSantaMonica, General Manager at Loews Santa Monica Beach Hotel, responded to this review, February 12, 2013
LowthreadCount

Thank you for taking the time to share your recent experience at our hotel. Please accept my sincere apologies for any inconvenience you experienced as a result of the renovation taking place at the hotel. Be assured that the safety and comfort of all our guests, team members and workers alike is of the utmost importance to us. We appreciate your comments and constructive criticism. Our renovation is almost complete and we hope that you will return to the hotel as we would welcome your comments on our refreshed look. Thank you once again for sharing your comments and observations.

- Paul Leclerc, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Santa Monica Beach Hotel

Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Santa Monica
#6 Green Hotel in Santa Monica
#7 On the Beach Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#14 Family Hotel in Santa Monica
#17 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Loews Santa Monica Beach Hotel 4*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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