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“AMAZING SERVICE” 5 of 5 stars
Review of Le Meridien Delfina Santa Monica

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Le Meridien Delfina Santa Monica
4.0 of 5 Hotel   |   530 Pico Boulevard, Santa Monica, CA 90405 (Formerly Sheraton Delfina Santa Monica Hotel)   |  
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Ranked #16 of 34 Hotels in Santa Monica
GreenLeadersSilver level
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“AMAZING SERVICE”
5 of 5 stars Reviewed May 13, 2014

Clean, comfortable beds, quiet premises but the service was EXCELLENT. I actually wanted to compliment the manager before we left but never did so I'm writing this review.
The management obviously trained their staff well.
First, as we were checking in, our room wasn't ready (we were very early) and I asked if there was a frozen yogurt place nearby (I have a YogurtLand addiction!). D.J., the gentleman behind the counter, said to sit back while our room gets ready and they'll bring my husband and I some ice cream. So, that's what we did. Enjoyed some yummy vanilla ice cream (I never have ice cream but it's so much better than fro yo. I digress) and then our room was ready.
Other examples, I flooded the bathroom while showering - the shower curtain confused me (don't ask) - housekeeping promptly came up and cleaned up the mess.
Another front desk employee - Ashleigh - provided us with a TON of useful info as we were there to look for potential apartments for upcoming move.
The buffet in the morning is a little pricey ($18) but it was good and we got it everyday and the staff were very helpful (they seemed to run out of green tea scones - which are ridiculous - they have macadamia nuts in them!) and I asked they quickly refilled. Let us come in and out of pool area and help ourselves before buffet ended at 11AM. Very friendly and helpful.
Everyone we encountered was awesome and I've been a lot of places and rarely feel the need to write a review because the service was so good but, like I stated above, they obviously hired bright, personable people and trained them well!

Room Tip: Get a room with a balcony. Very relaxing. Also, I used Starwood points and did the get third night...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 14, 2014
Dear JFB,
Thank you very much for your positive comments regarding your recent stay at the hotel. We truly appreciate your recognition of Ashleigh and DJ and i will ensure they are recognized accordingly. They take great care of our guests and by your review, they continue to exceed expectations which makes me very proud as GM. You are right on in terms of those "Green Tea Scones" as they are like nothing I have ever seen before. One of the highlights in Santa Monica is the ice cream and we have one of the best ice cream stores within two blocks of the hotel known as Sweet Rose Creamery, which usually has a line coming out the front door. Thanks for choosing our hotel for your getaway and we hope you will visit us again soon.
Best Regards,
Stephen Sowards
General Manager
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed May 12, 2014

Great weekend stay in modern, clean, facility with helpful, knowledgeable staff. Special recognition to Jimmy Avila. In my worldwide travel, one of the most attentive employees I've met. Will undoubtedly return next year for annual Santa Monica bike trip.

Room Tip: With the open atrium, little on the noisy side on the mezzanine level (i.e. lobby noise). Would stay...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 14, 2014
Dear Todd M,
Thank you for the review of your recent "bike weekend" in Santa Monica and your visit to the hotel. I appreciate your recognition of Jimmy who does an outstanding job with our guests as he has been in the hotel for a long time and knows just about everything there is to know about Santa Monica. I will definitely ensure Jimmy is recognized accordingly and appreciate the comments. Your comments on the atrium room doors is being reviewed to see our options for reducing the noise from the atrium and we will take appropriate action. We thank you for your business and hope you will choose us again in the future.
Best Regards,
Stephen Sowards
General Manager
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 10, 2014

Enjoyed our stay. Clean room and comfy bed. As SPG, we got upgraded to ocean view room. Friendly staffs especially at Concierge. He called right after we reach our room to ensure we satisfied with our room. Walking distance to Third Street Promenade & Pier.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 14, 2014
Dear Liawana,
Thank you for your feedback regarding your stay at the hotel. I hope you were able to enjoy one of our signature sunsets in Santa Monica from the ocean view room as it is truly spectacular from a high level to have a panoramic view from Malibu to Catalina. We appreciate your business and truly value our SPG members worldwide. We look forward to hosting you on your next visit to Santa Monica.
Best Regards,
Stephen Sowards
General Manager
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Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2014 via mobile

We really enjoyed our stay - the room was modern, clean and was a good size. All of the staff were really polite and helpful. helpful staff. The Concierge, Hugo Correa, was very helpful and attentive, and provided useful local knowledge.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 6, 2014
Dear Sarah E,
Thank you for choosing Le Meridien Delfina Santa Monica for your lodging needs. We appreciate your positive feedback on the guest room. I will share your feedback with the team regarding their service excellence as this is one of our core values as hoteliers, first and foremost. I will recognize Hugo accordingly for creating a memorable experience for you during your visit. You traveled very far from Australia and we are very happy you chose our hotel. We look forward to seeing you again.
Best Regards,
Stephen Sowards
General Manager
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Shorewood, Illinois
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2014

The hotel was very clean. The service was excellent. It was about 5 blocks from the beach and Pacific Park and bike path. The kids loved the pool. We had a nice view of the ocean and downtown. It was beautiful.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 6, 2014
Dear Kim M,
Thank you very much for your kind words about the hotel. I will share your feedback with our team and we are grateful that you choose us for your lodging needs in Santa Monica. We launched our new menu in the Longitude Bar and Grill today, so make sure to try something on your next visit. The bike path you mentioned runs for 22 miles between Redondo Beach and Malibu which is traveled frequently from hotel guests using the bicycles located at the hotel. We look forward to your next visit.
Best Regards,
Stephen Sowards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed at this chic hotel for the last 4 nights of our US trip. On arrival we self parked (complimentary) and did so for most of our stay, although one evening we arrived back late and had to use the valet parking $25. Please note you can take the penthouse lifts from the self park car park to your floor, but you can only take the lobby lifts back down, and then walk to the car park.

Our room was chic and had a good size balcony with views of the ocean. The location was great, we could walk to the Mall (Santa Monica place) in 10 mins and Santa Monica pier in 15 mins.

The front desk staff were attentive and we were given an upgrade as being a SPG Gold member as well as complimentary wi-fi. The Hotel has been given a makeover since being a Sheraton and the lobby and bar stand out as being lively again with attentive staff and nice furnishings.

The Illy coffee machine in our room was the best we have had on our trip and made getting out of bed in the morning with the kids more bearable!

This hotel is not cheap, but is better value than the Santa Monica sea front hotels, whilst being only a short walk from the sea front.

Room Tip: A room on a higher floor with a sea view is great!
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, May 6, 2014
Dear Patelv01,
Thank you for the positive feedback regarding your recent stay at Le Meridien Delfina Santa Monica. You noted some of the great things about the hotel: lobby renovations, attentive and attractive staff, lively night scene in the newly renovated "Hub" and "Longitude Bar". We released our new menu today so on your next visit, please be sure to join us for one of our new West Coast Cuisine items on the new menu prepared by our Executive Chef, Russell Wooten. I will share your feedback with the team and we appreciate your business.
Best Regards,
Stephen Sowards
General Manager
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New York City, New York
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 22, 2014

I stayed at Le Meridien Delfina for a one-night work trip and was impressed with the hotel the moment I walked in the door. The front desk staff was exceptionally friendly and had lots of great tips. They continued to be extremely responsive throughout my stay. My room had the classic LA vibe, was roomy and spacious, and had a great patio to enjoy the ocean breeze from. I was able to do a quick 20 minute walk along Ocean Avenue to Santa Monica for dinner. Despite a really abbreviated stay, I felt like I was able to fit in lots of LA staying at the Delfina.

Room Tip: Ask for a room with a balcony facing the ocean. There are great views and the reclining chairs on th...
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenSowards, General Manager at Le Meridien Delfina Santa Monica, responded to this review, April 24, 2014
Dear Oenophile0109,
Thank you for the wonderful feedback regarding your recent stay at our hotel. I will share your comments with our front office team and recognize them accordingly. As a Senior Contributor to TA, your experience and well-traveled perspective is greatly recognized and we appreciate you taking the time to share with us. It sounds as if you were able to enjoy one of our spectacular sunsets from our West-facing terraces that allows spectacular views from Malibu to Catalina Island on clear days. We appreciate your business and hope you will choose us again if you ever visit LA again.
Best Regards,
Stephen Sowards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Delfina Santa Monica

Address: 530 Pico Boulevard, Santa Monica, CA 90405 (Formerly Sheraton Delfina Santa Monica Hotel)
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Santa Monica
#10 Romantic Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#13 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Le Meridien Delfina Santa Monica 4*
Number of rooms: 310
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, Le Meridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Meridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monica's engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The area's main leisure attractions, including the Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach, are all within steps of Le Meridien Delfina Santa Monica. The guestrooms and suites have been thoughtfully redesigned and many offer private balconies with expansive views over the Pacific Ocean or the city skyline. The rooms and suites have a relaxed and sophisticated decor, and feature the amenities needed for modern life, including oversized desks and high-speed Internet access. All accommodations are 100% non-smoking, and offer Le Meridien Platform beds, in-room coffee makers and mini refrigerators. ... more   less 
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Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina Santa Monica

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