While the food was quite tasty, the service was fair to poor. The soup course was presented crusty on top as though it had been waiting around for some time for a waiter to pick it up, although it was tasty. This evening - Mardi Gras - the restaurant was fairly quiet, though they had spent a few dollars on cheap beads and plastic headwear. I had to say everything twice to the waitstaff as the music was too loud. My soup and main course were presented simultaneously so that the latter would be cold by the time I'd finished the first course. I asked why and was told that the kitchen was very busy - not evidenced by bums on seats, perhaps a lot of carnival activity in the guest rooms this evening? Anyway I'd rather have my food hot and have to wait a few minutes more, so I sent it back - always a risk, but when it came back it was hot and tasty, and hopefully without any additives! I was asked if I would like dessert, I said I would take a look, after leaving me a starter and main course menu and rushing off, the waiter returned 10 minutes later to see what I wanted - "well nothing on here" I replied, no apology given he started to tell me what they had, hard to take it in with the volume of the music, so I asked again for a menu, it had three items, but there were two specials I was told, one of which was included in the three on the menu! Bewildered, I was! Perhaps he was a new guy - if so he needs a little more supervision. I ordered the Creme Brûlée mentioning I hoped it would be hot on the top, he nodded in agreement. It arrived cold, no hot melted sugar topping and as a tart, "Not a traditional Creme brûlée" I said - no he agreed but I'd like, it I was assured. It was ok but I'd been looking forward to a Creme brûlée and this wasn't one.
Bed was too hard for me. I realize I am a delicate flower and have my "Sleep #" bed set at 20 at home otherwise I feel like I've been sleeping on the sidewalk. I realize it us difficult for hotels - but we are not all the same. Shoe shops have worked this out, they don't ask what style would you like your size 9s in? We come in differing shapes and sizes, and so beds too are not all fine for all. Some Raddison hotels have caught on but mostly it is a hard bed or sleep in the chair of maybe your car for more comfort. I take an air bed with me but maids often can't adjust and it was sitting on top of the made-up bed when I return to my room.
Otherwise clean roomy and unremarkable, small bathroom with low output shower- well it's drought conditions, so expectable. An 8oz bottle of water free (to share) or $5 for a liter and a coffee maker were the extent of the refreshments. The usual TV with no guide to what is on and an outdated channel listing, with some spotty reception - the norm for hotels. Handy bedside chest of drawers incorporating two 110v outlets most useful for travellers' (sorry, both Robert E Lee and I think traveller has 2 Ls) electronic needs. Bed for two - chairs for one! I shouldn't complain but I guess they are out to make money not impress guests. Maybe I'll try another hotel next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First and foremost, I appreciate your feedback regarding your stay at the hotel. I am reviewing your feedback with our food and beverage service and culinary teams to identify any areas of breakdown in your experience. We take our service standards very highly and will review any areas of training that we should focus on in the future. Our Starwood bedding product is one of our highest compliments we receive and if you request additional firmness to your bed, we have the ability to firm the bed up as many guests enjoy our "fluffy" bedding package. Additionally, we provide minibar service upon request and include minibars in our guest suites. Thank you again for your business and we will review your comments and make the necessary adjustments for the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.