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All 34 Santa Monica hotels

Sheraton Delfina Santa Monica Hotel: Traveler Reviews

4.0 of 5
530 Pico Boulevard, Santa Monica, CA 90405
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Sheraton Delfina Santa Monica Hotel
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Ranked #14 of 34 hotels in Santa Monica
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295 reviews from our community

Traveler rating
    103
    108
    57
    20
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Families
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Couples
89
 
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Business
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Harrogate, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great views and fantastic staff. Shame about the building work next door.”
4 of 5 stars Reviewed December 13, 2012

I stayed at the Sheraton Delfina in October 2012 with my partner on a recent trip to California. We wanted to stay near Santa Monica and the rates for this hotel were very reasonable.
The building itself looks quite tired from the outside. After a recent renovation you can tell that they have tried to make the hotel look as modern as possible and the entrance/lobby area's really show this, but the outside of the hotel could do with a lick of paint, especially the balcony railings which were peeling.

When we arrived we were greeted by some very friendly Valet staff. They were very helpful and were always pleasant and friendly during our stay. When we checked in our room was not ready so we had to wait around 20 minutes in the lobby, but once we were checked in we had been upgraded to an oceanview room with extended balcony. This was a great touch and the views from the room were magnificent.

Our hotel room itself, although recently undergone a refurb, was still quick old looking. The Bathroom was quite depressing and dark and the balcony sliding door/window was single glazed and falling apart. Incidently, in the parking lot there were lots of brand new double glazed doors and windows so I can only imagine the hotel are still in the process of replacing these.
Of no fault of the hotels, there was building work going on right next to the hotel, right outside our balcony. When Monday morning arrived we were woken up at a ridiculous hour when the builders turned up for work. Hopefully when the single glazed windows are replaced it will become more quiet.

The Club Lounge is a great touch. Very friendly staff and a great selection of pastries, cereals etc for breakfast.

The hotel is about a 10 minute walk to Santa Monica beach and 3rd street where there are fantastic shops and restaurants. I would not recommend walking this at night though as it can be quite a scary place to walk when you dont know the area so either drive or get a taxi. A taxi from the hotel to 3rd street was about $14. A great restaurant on 3rd street is Barney's Beanery. There is also a Barney's Beanery on Hollywood Blvd which I would definitely recommend.

There is free self parking at the hotel but the spaces are limited, so if you arrive at the hotel late at night then be prepared to Valet park.

There is Free WiFi in the lobby area, which is a great place to chill out when you get back to the hotel in the evening and have a nice beer while lounging on the sofa's!

There are a few exclusive hotels on the Santa Monica front but I could definitely not fault the Sheraton for the price. The staff were fantastic, every one of them! I realise there is nothing the hotel could do with the building work next door but I'm sure the building work has probably completed by now and the double glazed windows and doors have been fitted (if they were meant for the hotel).

I would definitely recommend this hotel to anyone thinking of staying around the Santa Monica area and if you can get an oceanview room then the views are magnificent!

Room Tip: Try and book or upgrade to an oceanview room. The views are fantastic. Just make sure the building w...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask waccoe_mot about Sheraton Delfina Santa Monica Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, California
1 review
1 helpful vote 1 helpful vote
“Best customer service!!”
5 of 5 stars Reviewed December 5, 2012

I don't usually right reviews, but wanted to take a minute to share our experience at the Sheraton Delfina in Santa Monica. First of all, we used Priceline to book our entire week trip. We stayed at 4 different hotels (Thousand Oaks, Santa Monica, Fullerton, and Pismo Beach) during the week of the Thanksgiving holiday in 2012. Santa Monica was by far the BEST! The service was fantastic; they upgraded us to an ocean view room (no other hotel even remotely considered this because we booked 3rd party), were extremely helpful with any questions we had, never let us open a door, and everyone had a smile on their face at all times. We have never received such great service; in fact, at one point my husband said..."I'm almost getting too much attention". :-)

The hotel is a couple of blocks from the Promenade and beach, but getting a taxi was NO problem and only about 5 bucks.

I will definitely, and already have, recommended this hotel to friends and family.

Room Tip: the higher the better and ask for an ocean view (even though the ocean is a couple of blocks away)
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Jenny M about Sheraton Delfina Santa Monica Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delfinarev, General Manager at Sheraton Delfina Santa Monica Hotel, responded to this review
December 11, 2012
Hi Jenny M!

Thanks so much for the amazing feedback and for letting us know how we topped your list as the BEST Thanksgiving holiday destination! We love sharing our newly renovated hotel. Thank you for the great word of mouth!

Next time you’re in, we’d love sending some bubbly up to your top-floor suite to toast another holiday season well spent. Stay in touch!

Warmest regards,
Kara Altice-Montes
Area General Manager
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Edmonton
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Great hotel. Nice room. Great front desk, concierge, and housekeeping!”
4 of 5 stars Reviewed December 1, 2012

Sheraton Delfina is a great location. Rooms were fantastic. Beds and pillows were very comfortable. However, there was not enough space for all of our clothes (two girls). Parking was difficult for people who would return to the hotel VERY late but I was happy that they even offered free self-parking to begin with. The hotel is located across from a school but didn’t find it disrupting. The hotel is approximately 10 minute walk from Santa Monica Place. It probably took us longer to walk back to the hotel because we were out all day shopping and at the beach! It’s a great hotel and I would stay there again. The front desk staffs were always pleasant (probably the best that I have ever had!). The concierge and housekeeping were also exceptional when we needed their assistance. The only thing that I was NOT impressed with was valet and bell hop (not all but some). They expected a tip at the beginning. I am not a person new to “tipping” and I prefer to wait until I either get my car or get to my room before tipping. Tipping should never be expected. My stay was from November 22-28, 2012.

Room Tip: Ask for rooms away from the elevator.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Sarah N for Santa Monica
Ask Sarah N about Sheraton Delfina Santa Monica Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delfinarev, General Manager at Sheraton Delfina Santa Monica Hotel, responded to this review
December 11, 2012
Hi Sarah N,

Here’s a special sneak peek: A new self-park reservation system is coming to the Sheraton Delfina in 2013! We are pretty sure this will make it most convenient to come and go for the many only-in-Santa-Monica shopping sprees. Montana Avenue better watch out!

Take care!
Kara Altice-Montes
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“good value and nice upgrades”
4 of 5 stars Reviewed November 29, 2012

We have stayed at this hotel on more than one occasion and I am impressed with the investment to upgrade the hotel. They have done a nice job with the lobby and now the rooms to modernize them. We did not really use the pool area but it is also quite nice as well.
This hotel is good value compared to those on the beach (Shutters, Loews) but you just have to get over the walk down Pico to get there.
Only watch out is the valet parking in that it is $25/night but you can self park for free (although there seems to be a limit on the times you can self park).
Overall I would reco this hotel but do yourself a favour a get a room with an ocean view as at least you are facing the ocean and not the high school or back into the city.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask MPTO about Sheraton Delfina Santa Monica Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delfinarev, General Manager at Sheraton Delfina Santa Monica Hotel, responded to this review
December 11, 2012
Dear MPTO,

Hello, hello! Thank you for mentioning our new look! We’re glad you’re appreciating it! (We are, too!)

Our newly unveiled $10.5 million renovation has really polished up the hidden gem we truly are.

Next time you’re in, we recommend you stay on the 9th floor – these rooms come with full ocean views and all of our best amenities.

See you again soon, MPTO!
Kara Altice-Montes
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girdwood, Alaska
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very friendly and accomodating staff”
5 of 5 stars Reviewed November 27, 2012

I had a very nice two night stay at this property. I was visiting on business and had everything I needed to work comfortably from my room as needed. I did notice that the local high school was across the street and I was there on two weekday nights. I have to say that there was no issue of noise OR excessive traffic due to the location of the school (noted as a potential problem by another reviewer). The hotel construction was also not a problem from my perspective. I did notice it when I left the hotel to take a walk but there was no noticable disruptions caused by the machinery or workers. I also had an ocean view with a balcony (on the 5th floor), so the construction area was not far from my room. I want to commend the staff for making my stay a pleasurable one. I would certainly visit this property again when conducting business in the Santa Monica area.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DCV77 about Sheraton Delfina Santa Monica Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delfinarev, General Manager at Sheraton Delfina Santa Monica Hotel, responded to this review
December 11, 2012
Hi DCV77!

We love your perspective. Having Santa Monica High School across the way, or SAMOHI, as many call it, is a nice plus to the neighborhood. It adds to the residential feel around our part of the city. Something rare and special and hard to find in Santa Monica.

We are very delighted to learn of your five-dot experience with us at the Sheraton Delfina, and we look forward to providing you with the excellent business-and-pleasure mix on your next visit!

Be well!
Kara Altice-Montes
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Delfina Santa Monica Hotel

Also Known As:
Sheraton Delfina Hotel Santa Monica
Sheraton Delfina Hotel
Sheraton Hotel Santa Monica
Sheraton Santa Monica
Santa Monica Sheraton
Sheraton Delfina
Sheraton Delfina Santa Monica
Address: 530 Pico Boulevard, Santa Monica, CA 90405
Phone Number:
Region: United States > California > Santa Monica
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotels in Santa Monica
#11 Business Hotels in Santa Monica
#17 Family Hotels in Santa Monica
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Perched four blocks above the Santa Monica shoreline, feel inspired at the Sheraton Delfina Santa Monica Hotel. Whether you’re visiting for a business trip, dramatic event, or coastal getaway, you’re certain to enjoy a warm welcome to our neighborhood.Kick back and relax in one of our 310 thoughtfully redesigned guest rooms and suites. Enjoy inspiring views from your private balcony, and stay connected with High Speed Internet Access. Newly imagined meeting facilities combine breathtaking coastline views with great cuisine and high standards of service.Overlooking Santa Monica, the mountains, and the Pacific Ocean, our impressive setting is inspiring. Swim and surf through the crashing ocean waves with your family or recharge at our fitness center, open all day and night. You’ll also find golf, tennis, rollerblading, and sailing right in our own backyard.Enjoy a relaxed beach attitude and total comfort at the Sheraton Delfina Santa Monica Hotel. ... more   less 
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