My family stayed two times at the Oceana Beach Club Hotel. Once in March of 2012 and we gave it a second try in Oct. 2012. The location is good--across the road from beach access--you have to go down alot of steps and across a very busy road to get to the beach. For the price of the hotel (including the over the top food prices in the restaurant), you should definitely consider a hotel right on the beach. On our first stay (last spring) we arrived to find the pool under construction with dust flying, jack hammers, and of course, no water. Since the hotel is quaint and all the rooms surround the pool, you can only imagine the noise and dust. We were disgusted because when we booked our reservations and when we confirmed our reservations, customer service did not tell us about the pool. When we inquired about not being told, we were given a $20 food credit (which by the way, doesn't cover a thing at this place) and we were told that if we made reservations with them in the future, we could get our parking validated. The only reason we chose to give them another chance in Oct. was because it was for a short overnight stay and because we wanted to see what it was like with the pool in service (and to be totally honest, nothing else was available). Once again, we were sooooo disappointed. Yes, the pool was working. But, our furniture in our room looked old and beat up. It sortof reminded me of when I stayed at an actual beach rental house during a college spring break trip. Does that give a visual or what? The furnishings were faded and sandy. The bedroom was small but the bed itself was very comfortable. The pull out couch not good. The bathroom was large--that was nice. Lastly, the staff at the front desk on both of our trips were rude. They were not helpful with suggestions of the area either. And, as you can probably guess, this trip we had a car and they refused to comp the parking. They also refused to admit that the pool was underconstruction previously and that no one would have said our parking would be covered. I should post the photo I have of us sitting by the pool area trying to eat our breakfast last spring. The photo shows dust and absolutely no water in the pool. I even think there's equipment behind my chair. The only reason we took the photo is because we didn't know whether to laugh or cry at the insanity of it all. Being from MN., the one thing you want when you head somewhere warm is water and sun. Sorry Ocean Beach Club Hotel. We come to Santa Monica often for business and to visit our son. We have since found hotels with kinder staff, better locations for our buck, and overall better hotels.
Why am I writing this now instead of back in Oct. you may ask?! Because we're headed back to Santa Monica and we were laughing about this horrible hotel. Yuck, Yuck, Yuck. It's pretty sad to me because I had heard from business associates that this use to be the quaint place to be in Santa Monica. No more--definitely look else where. It really does bite how rude and demeaning the gal at the front desk was--she said she was the manager in charge and that I had no one else I could speak with. Please people--stay elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review the 2 occasions you have visited us in 2012. I am very disappointed that in both cases we fell very short of your expectations when visiting the Oceana Beach Club Hotel. These are certainly not the standards that we commit to our guests and there is simply no excuse for it. Although I am personally not familiar with the particulars of your stays, I am pleased to inform you that we have made quite a few changes in our management team since. I myself joined the team in January 2013 and having the highest level of customer service in our hotel is indeed my top priority.
I would welcome the opportunity to connect with you in person to hopefully restore your faith in our beautiful hotel. You can reach me through the main number of the hotel and ask to be connected to me.
Once again I am extremely grateful for your candid feedback as it helps us to evaluate and raise our service levels in the hotel.
Looking forward to hearing from you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.