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“Nice hotel, but some gouging going on here” 4 of 5 stars
Review of Oceana Beach Club Hotel

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Oceana Beach Club Hotel
4.0 of 5 Hotel   |   849 Ocean Avenue, Santa Monica, CA 90403 (Formerly Hotel Oceana Santa Monica)   |  
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Hotel amenities
Ranked #14 of 34 Hotels in Santa Monica
Sydney, Australia
Top Contributor
80 reviews 80 reviews
71 hotel reviews
Reviews in 72 cities Reviews in 72 cities
113 helpful votes 113 helpful votes
“Nice hotel, but some gouging going on here”
4 of 5 stars Reviewed November 16, 2012

Lots of good things to say about the Oceana:
Stylish decor, good bed, lots of nice touches - eg desk area, books, knick knacks etc
Rooms quite large
Good location - right opposite the beach, six blocks or so to downtown/Promenade
The suites are probably fantastic
Nice & helpful staff

However:
The resort fee is highway robbery. Why am I paying $25 a day extra for a pool?
Breakfast buffet is very very ordinary. Rubbery eggs and carbonised bacon. Avoid it and go to one of the excellent cafes on the Promenade.
It seems to be a converted motel or elderly apartment building. It's quite nicely done, but there are quirks, like some rooms requiring you to get up and down steps - a problem if you have luggage.

It's pretty good. But I don't think it's good value.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Meadow Creek
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 15, 2012

Visited for five days with my daughter and enjoyed most everything. The staff were all attentive and friendly so no complaints about service. It was warm so the quiet pool was great. Would have been happier if there had been other breakfast options besides the 25 dollars buffet, or a coffee/ snack bar for light fare, but the lunch and suppers we had were excellent. I was not happy with the resort fee but just assumed it was a form of gratuity and took that into account when tipping. There is no reason for such a fee because there are not many activities available. For pure relaxation in a place near some beautiful places to walk and explore it was great. My only complaint was the thin walls which resulted in some poor sleeps depending on who was above us or next door. We used ear plugs and were fine.

Room Tip: Ask for a quiet room and on top floor if possible.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2012

I don't write a lot of reviews but I have to on this one! The first step into the hotel until the last step was horrible! Service was bad! They had keys that looked like they were from a motel and the bell staff was so rude and slow! I will never go back again

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 7, 2012

We love everything about this hotel. A pool to sit by as kids swim or to snack next to outdoor open fire if its winter, great food, room service, well designed/great decor...not to mention super comfy beds with lots of pillows and a hotel room big enough for our 3 kids to sleep in on fold outs in the living room (with all of our suitcases!) and us to have our own private bedroom. Oceana is also walking distance to the pier, beach and santa monica shops - and an easy drive anytime of day to LAX if catching flights (no freeway jams as its all back roads to airport). The staff are lovely and its got such a relaxing vibe. This is not a kiddy-kiddy hotel as most people are adults which suits us fine but there are usually some families and we still always feel very welcome travelling with our children of 8, 11 and 13 years. Its perfect after the long 12-14 hour flight from Australia or as a stop over at the end of the holiday waiting for flight home.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 6, 2012

I was so excited when I planned a weekend stay for my friends and I at Oceana. We were celebrating a bachelorette party. Upon arrival valet greeted me but didn’t help us with luggage. As we get out of our car we are struggling to get all of our items and neither valet or bell decided to help. We barely made it into the lobby when I finally dropped my bags because they were so heavy it was so ridiculous that the men would not help us ladies. Our friends had checked in first and left a key for us at the desk. When we approached the girl at the desk she just looked as us not a smile nor a hello. I then proceeded to ask for the key that was left she looked around like she had no clue what I was talking about which was odd because our friend only checked in with her 15 minutes prior to our arrival. As it then dawned on her what I was referring to she then yelled out our room number and handed us the key without checking our ID to confirm that they key was meant for us. I thought that was very odd. I stay in hotels all over the world and have always been asked for Id when receiving a key for the room. After receiving the key we waited 10 more minutes in the middle of the lobby and finally the bellman realized that 2 girls with 10 bags equals bell assistance. Once in the room a server from the restaurant came to open a bottle of champagne that we had brought to help relax us. As she opens the bottle she spills our champagne all over the floor. What a nightmare. I couldn’t believe we had already been in the hotel for 30 minutes and was already ready to check out. The room was ok. It felt more like an old refurburshed apartment instead of a hotel room. After returning from our girls night out we went to our room and went to sleep only to be awakened an hour later by a screaming woman. Not sure what was going on. It did eventually stop. Before checking out I decided to have breakfast. The breakfast was ok definitely not worth the $25 plus tax that were charged. Money is not an issue for me but when you charge 350 plus 14% tax and then a resort fee. Resort fee?? Where’s the Resort?? When I asked about this they said because of the pool and some bikes they have.. Well the pool was too small and I didn’t need to use any bikes… I was so not impressed with this hotel. When I checkout I asked for my final bill and she gave it to me. A few hours later I noticed additional charges of 120 to my credit card. When I called they said it was breakfast and mini bar charges. I explained to the girl that I had paid for breakfast and we didn’t use the mini bar. I was supposed to receive an itemized receipt . Funny thing is it’s been 3 days and I still never received it.Be aware when staying here of the hidden and mysterious charges and the poor service. I was so not impressed with my stay at Oceana. So disappointed.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 5, 2012

My partner and I stayed here at the end of a 5 week holiday across the States. As it was the end of our trip, we could do with as little stress as possible. The Oceana was the perfect choice for us. The staff were excellent and no request was a problem.

We ate at the restaurant and the food was great. We also had the pleasure of chatting with a couple that had been coming back to the Oceana for 5 years now.

Only down side for us as we didn't have a vehicle was the distance to the Promenade and Restaurants. The weather was perfect during our stay so the 15 min walk was nice.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabasas, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 5, 2012

As soon as I drove up the Oceana, I felt like I was going to be treated like royalty, but I was sadly mistaken once I entered the front desk. When I checked in the staff all greeted me with my last name, while during check in they never once asked for my photo id, they just simply asked for my credit card.  I stood there with my luggage in hand and they stated that my room would be ready in 10 minutes. I decided to wait for the room and go look at the hideaway restaurant. When I got into the restaurant, I was not greeted for about 10 minutes until finally a gentleman came and asked if I needed assistance. I asked to see a menu, he handed it to me and turned away to answer the phone and have a long conversation with the person on the phone, I decided that it was not worth the wait any longer and walked away. Finally when I was walked to my room, the bellman had to open my room and make my key by using a wrench, to me this was odd! Why would you need to use a wrench to open the door? I asked the bellman if this was because the door was broken and he kindly said no this is how we make keys! While I was unwinding I had found out that a couple items from mini bar was missing, So I called down and let the front desk know…. They said I would not be charged for it! However, at the end of the stay I still got charged 65 dollars for mini bar items! They also charge for a toothbrush and shave kit! When the other guests arrived, they had to bring their own baggage in and finally after waiting ten minutes for a bellman finally got service! The front desk yet again did not check id for my friends when they arrived and shouted the room number in the lobby so that everyone could hear! Finally, after all this we were ready to enjoy our vacation! We asked for 4 glasses for our champagne, once the server came in with the wine glasses she said she would open the bottle for us, but instead she made the champagne go everywhere! She asked if we had shaken it and blamed it on US! She did state that we can have a glass of champagne at the hideaway but we did not want to since I had gotten such bad service just walking in. In the middle of the night I was rudely woken up by two guests (I assume) swimming and making noise in the pool! I THOUGHT THE POOL WAS CLOSED AT 2 IN THE MORNING! Finally I started drifting back to sleep when again a woman was screaming outside her door! When I left the hotel finally at 5 am no one was in the lobby and had to press the button to get a staff member to ask for my car. He said he was taking a nap and he was sorry! I had also stated that I did not get much sleep because of the other guests making loud noises in the middle of the night; he seemed more interested in his nap than why I was so upset. After waiting about 15 minutes for my car to be brought around I was finally out of the hotel and on my way home. When i finally got my bill emailed to me i saw there was m&m on my bill which i told the girl when i called i never ate! She never tookit off and i had to eat the cost of something i never consumed! For someone spending what I spent at the hotel for a stay cation, I do have to stay I will never go back to this property AGAIN! So if you are reading this please take my advice and do the same! Stay far away!

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oceana Beach Club Hotel

Address: 849 Ocean Avenue, Santa Monica, CA 90403 (Formerly Hotel Oceana Santa Monica)
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 34 Hotels in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Oceana Beach Club Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Oceana Beach Club Hotel is luxury boutique hotel located in the premier residential neighborhood of north Santa Monica. With sweeping oceam views, spacious rooms and suites and cuisine by Two Michelin Star Chef Josiah Citrin at Tower 8, Oceana offers guests the quintessential coastal California experience. ... more   less 
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