As soon as I drove up the Oceana, I felt like I was going to be treated like royalty, but I was sadly mistaken once I entered the front desk. When I checked in the staff all greeted me with my last name, while during check in they never once asked for my photo id, they just simply asked for my credit card.  I stood there with my luggage in hand and they stated that my room would be ready in 10 minutes. I decided to wait for the room and go look at the hideaway restaurant. When I got into the restaurant, I was not greeted for about 10 minutes until finally a gentleman came and asked if I needed assistance. I asked to see a menu, he handed it to me and turned away to answer the phone and have a long conversation with the person on the phone, I decided that it was not worth the wait any longer and walked away. Finally when I was walked to my room, the bellman had to open my room and make my key by using a wrench, to me this was odd! Why would you need to use a wrench to open the door? I asked the bellman if this was because the door was broken and he kindly said no this is how we make keys! While I was unwinding I had found out that a couple items from mini bar was missing, So I called down and let the front desk know…. They said I would not be charged for it! However, at the end of the stay I still got charged 65 dollars for mini bar items! They also charge for a toothbrush and shave kit! When the other guests arrived, they had to bring their own baggage in and finally after waiting ten minutes for a bellman finally got service! The front desk yet again did not check id for my friends when they arrived and shouted the room number in the lobby so that everyone could hear! Finally, after all this we were ready to enjoy our vacation! We asked for 4 glasses for our champagne, once the server came in with the wine glasses she said she would open the bottle for us, but instead she made the champagne go everywhere! She asked if we had shaken it and blamed it on US! She did state that we can have a glass of champagne at the hideaway but we did not want to since I had gotten such bad service just walking in. In the middle of the night I was rudely woken up by two guests (I assume) swimming and making noise in the pool! I THOUGHT THE POOL WAS CLOSED AT 2 IN THE MORNING! Finally I started drifting back to sleep when again a woman was screaming outside her door! When I left the hotel finally at 5 am no one was in the lobby and had to press the button to get a staff member to ask for my car. He said he was taking a nap and he was sorry! I had also stated that I did not get much sleep because of the other guests making loud noises in the middle of the night; he seemed more interested in his nap than why I was so upset. After waiting about 15 minutes for my car to be brought around I was finally out of the hotel and on my way home. When i finally got my bill emailed to me i saw there was m&m on my bill which i told the girl when i called i never ate! She never tookit off and i had to eat the cost of something i never consumed! For someone spending what I spent at the hotel for a stay cation, I do have to stay I will never go back to this property AGAIN! So if you are reading this please take my advice and do the same! Stay far away!

I travel quite a bit and have spent quite a bit of time in LA, the Oceana beats out any hotel I've ever stayed in. From the wonderful smell of eucalyptus in the elevators, to the incredibly friendly staff (they greet you by name), to the beautifully appointed rooms -- you just can't beat it. Go. You won't be disappointed.

My sister and I stayed for two days at the Oceana. Our two rooms were very spaious and nicely furnished. The hotel is a converted apartment house, and the owners have introduced some elegant touches. (One prior review was quite critical, and I do not agree with the criticisms).

The restaurant was excellent - breakfast buffet was superb, with lots of choices. We had dinner once and lunch once, and both were faultless.

The staff is first rate - young ladies at reception and dining room staff could not do more for you. The valet attendants were always there and produced our car in seconds.

This is the second year we have chosen to stay at Oceana. We ended our five week holiday with 3 nights here, and its a relaxing and great way to do it.

Still has the same great charm, the massive and comfortable rooms, the cute pool, great food - and amazing cocktails!

We even ran into some other repeat guests who were staying last time we were there. It's like family!