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“Excellent getaway - would come back again anytime!” 5 of 5 stars
Review of Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
4.0 of 5 Boutique Hotel   |   1301 Ocean Avenue, Santa Monica, CA 90401   |  
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Free breakfast with your stay
Ranked #14 of 34 Hotels in Santa Monica
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent getaway - would come back again anytime!”
5 of 5 stars Reviewed February 20, 2014

We stayed for three days in February and were very pleased with the entire experience. From the moment we arrived until we left, the level of service was consistently above and beyond - and incredibly friendly and accommodating. The front desk arranged a rental car for us, and answered any query or need we had, immediately. The property itself was gorgeous - from the beautiful room (with a great beach view and windows that open wide) to the courtyard oasis with warm pool and great hot tub. We also made use of the roof lounge almost every night - earlier to see the sunset and later on to have a late night cocktail and dance! One example of the great service: Being Canadian, we were up early for a run and then wanted to use the hot tub at about 9:30 am - even though it was a bit cool. The jets weren't turned on yet so my partner went to ask at the front desk. Just as he was leaving, one of the staff yelled down from the fourth floor walkway, with a huge smile, telling us not to worry as he already called someone to turn the jets on when he saw us going to the pool. Even the complimentary coffee until 9 in the lobby was some of the best coffee we've had. :) Great little place and perfect location in Santa Monica with easy walking to great shopping and good restaurants. Overall we have no complaints and would stay here again in a second!!! Thanks for a great few days away from the snow!

Room Tip: Get a beachview room. Totally worth it. No coffee or tea makers in the room, but there is compliment...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 23, 2014
I read your review, and then re-read it because it was so pleasing to hear about your wonderful stay with us. Our service is our top priority and an area of great pride. To read about many different departments providing the same level of guest service is so great to know. It is the type of experience we wish for all of our guests. Thank you so much for taking the time to post this review. We appreciate it!

Please come back and see us again. It would be an absolute pleasure to welcome you back.
Until then, have great days!

Best,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 19, 2014

If you are going to Santa Monica you must stay here, at the very least visit for a cocktail at the rooftop bar!! Read on via the link below...

Southern California.. Just as the movies depict. Sunny, friendly, and healthy with a touch of Mexican fiesta, all bathed in the desert sun.

My time spent in Southern California was based in Santa Monica. This place will now always own a part of me. It’s just so relaxed.

www.twoprettybirds.com/2013/10/13/so-cal/

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, March 9, 2014
Thank you for your incredible well written review!
Just reading it, I was sold on the hotel.
I'm so happy your experience with us was so pleasurable.
The hotel has so much charm and history, it feels like it is right out of the movies.
If you are in Los Angeles again, please come see us again, it would be a pleasure to welcome you back.

Best,

Sonny
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sooke, BC
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2014

This was a perfect place to stay for some romance. Very nice pool and hot tub area with a fire place to sit by. Roof bar with good finger food and drinks. Our room was very comfortable and clean. The view on the ocean, a treat. The location is very central, we walked to the Cirque Du Soleil. The reception is small but the service was big.

Room Tip: There is a roof bar, if you do not want to hear any music you may want to be at the other end of th...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 23, 2014
Romance is truly a great way to describe the Hotel Shangrila. There is so much history and style that gets matched with the gorgeous nature of Santa Monica. It truly cultivates a magical experience. It is also great to read that you felt our service was "big." We hope that the care and attention to detail we provide can play as big a part in a guests experience as the stunning sunsets that occur nightly.

Thank you so much for taking the time to post your review. We hope to have the chance to welcome you back in the near future.

Best,

Sonny
Guest Relations Manager
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Top Contributor
128 reviews 128 reviews
44 hotel reviews
Reviews in 52 cities Reviews in 52 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 18, 2014

There certainly isn't a better location than right on the Santa Monica beach, just north of the pier. But the deco vibe is really fun. I've stayed here several times, from a regular room to the suites with wrap-around balconies, and each time it has been a wonderful experience. While deco in vibe, the rooms are definitely modern and up to date. The restaurant is very good and the roof-top bar has quite a lively scene. I found the staff very helpful and knowledgeable. It's definitely my favorite place in the West side of LA

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 23, 2014
It was so nice to read your review. This building really is a gem here in Los Angeles. It is, in fact, a historical monument. It gives us the unique opportunity to preserve the historical beauty of Art Deco, while infusing the hotel with an exciting modern experience. Please come back and see us again. Sharing this place with the world is a true pleasure for us!

Best,

Sonny
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2014

I purchased this hotel based on the reviews I read but you just never know what you will get. For the most part, this hotel was great. I would definitely come back. First, the location is amazing. Right across the street from the beach and within walking distance from everything. Second, the hotel is very beautiful. The rooms are small, but nice. The pool area is beautiful. It was a little chilly so I didn't get to use the pool, but the jacuzzi was great. A couple of negatives that didn't take away from the overall rating of a 5, but should be described. The rooms are small. That doesn't bother me, but there is not a ton of space. Second, the water pressure is very low in the shower. Third, the parking is expensive and was unexpected. It cost $34 per night but you could go in and out whenever you wanted. The valet was also really good at customer service. He threw away used cups and pointed out a noise in the trunk. He really went the extra mile. Finally, the bed in our room had a problem. We told the front desk and they upgraded us immediately to a suite and gave us a late check out. The suite was amazing!!! Mostly, the fact that they took care of us guaranteed them an 5 stars in my book. That's the type of customer service you don't really see any more. Thanks Shangri-la!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 23, 2014
It is so helpful to read reviews like the one you posted. It reminds us of our top priority: Service. If ever a guest of ours has a question or concern, we will stop at nothing to help create solutions that will allow the guest to have the stay the intended on having... and more. I'm so happy to read that we were able to upgrade you during your stay. We have so much to offer at this hotel, and we are so grateful that you gave us the opportunity to engage in the type of service our hotel is built on. And thank you so much for taking the time to post this review.

Please come back and see us again. It will be a pleasure to serve you again.

All the best,

Sonny
Guest Relations Manager
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2014

This is a beautiful little hotel in Santa Monica - very well located and great for the Third Street Mall, the Farmers' Market and restaurants. Also close to the bridge that spans the coast road, so that you can head to the beach easily. Staff are very friendly and helpful.
Two small gripes:
1. The breakfast that you can choose to include in the room rate is quite meagre - I ordered an additional cappucino, oatmeal and fruitplate, which cost me US$36. I would forgo the breakfast in the hotel and head to Third Street mall, where there are many cafes and breakfast places.
2. The valet is not cheap at US$36 overnight. But this is LA and you need to have a car, so no choice but to pony up.

Room Tip: Ask for a high floor, facing Ocean Boulevard.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 23, 2014
On behalf of all of us here at Hotel Shangrila, thank you so much for posting your review! We are so happy to read that you enjoyed your stay. We're so grateful to have the location we have. It not only allows you to access the beauty of Santa Monica, but also all of the exciting attractions it has to offer.

Please come back and see us again!

Best,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
1 review
5 of 5 stars Reviewed February 13, 2014 via mobile

Beautiful boutique Art Deco hotel in charming Santa Monica providing a
personal, friendly and professional level of services that surpass one's
expectations. Their attention to detail was sublime and the staff was
thoroughly charming. I look forward to my next opportunity to stay.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 15, 2014
Thank you so much for your wonderful review. You've almost exactly stated our mission statement here in the front office department. Being a smaller, more intimate hotel, we have the opportunity to pay close attention to detail. We want to wow our guests by exceeding their expectations, and most importantly we want our guests to have a sublime stay. Please do come back, and stay with us again. It will be a pleasure to welcome you back.

Thank you so much,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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