We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cream of the Crop” 5 of 5 stars
Review of Hotel Shangri-La Santa Monica

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Hotel Shangri-La Santa Monica to your Saves list
Hotel Shangri-La Santa Monica
4.0 of 5 Boutique Hotel   |   1301 Ocean Avenue, Santa Monica, CA 90401   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #15 of 34 Hotels in Santa Monica
Wall Township, New Jersey
1 review
“Cream of the Crop”
5 of 5 stars Reviewed January 23, 2014

Our 3 night stay at Shangri La was by far the highlight of a 2 & 1/2 week stay in 4 different hotels in the Southern California area. Staff was highly attentive & courteous. The rooms, the grounds and even the pure white hotel exterior were kept spotless & immaculately clean. Unique, tastefully done "art deco" interior was pulled off masterfully. Roof top bar, pool & Jacuzzi surpassed expectations. Located practically right across from the Pier and in the heart of A+ shopping and really great restaurants and rooms with spectacular Ocean views, in our opinion, makes Shangri La THE prime Santa Monica Hotel pick. Next trip to Santa Monica I know where we will be staying!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 24, 2014
We at the hotel are so happy to read your review!
It gives us great satisfaction to know that guests of ours are comfortable, and excited about where they are staying. We have so much to offer here at the Shangrila, and it was a pleasure to share it all with you. We look forward to welcoming you back in the future.
Until then, safe travels and have great days.

Best,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

616 reviews from our community

Traveler rating
    233
    210
    88
    49
    36
See reviews for
101
312
33
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Belgium
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 20, 2014

This hotel in the exclusive Santa Monica is the place to stay.

Indeed, you don t have a direct Beach access, but this is santa Monica... So don t blame the hotel.

For the rest... Wow ... Cozy lobby and pool with its 50th atmospher. a lovely plus for the elevators with its clock style "level showing"

For the pool in winter, wake up at 8am, do a 1 hour beach walk, and rest at pool as from 9.30... SunWill be there till 1.00 pm... The black and white color with Pink towels gives a real LA touch... Lovely public cabanas and fire place at evening.

For the room, we stayed in a double bedroom terrace suite... What a sunset and breakfast after sun rise... And the decoration... Just perfect

Check in staff (Marissa) amayzing
Bell man (?) perfect (but avoid saying the terraces of the suites are public, it scared my mother)
Pool/restaurant (Luis) sexy and pro
Check out staff (?) a bit pushy and not in line with SLH following me

Room Tip: Take an ocean view ... Also the terrace suites worth it..
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 24, 2014
The quote "You made it" makes us all feel so proud.
Thank you for your feedback.
Marissa, Luis, and all of us here so enjoyed serving you.
Thank you for experiencing, and enjoying a lot of what we have to offer.
It really is so incredible how accessible the stunning Santa Monica sunsets are for us.
Please come back and see us again.

Thank you so much again,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2014

We have just returned from a 9 night stay at the Shangri La and it was perfect in every way.The hotel was clean and spotless as were the rooms with the towels changed everyday and the bedding ever other day with clean bathrobes at least twice during our stay.I would like to say a big thank thank you to all the reception staff for all their help whilst we were there and in particular to Sonny who went out of his way to make our stay perfect, he was very attentive and nothing was too much trouble.I would definately return to this hotel if I ever went back to Santa Monica without looking for an alternative,the location is perfect for everything and the view every morning from our bedroom window of the Pacific Ocean was a delight as was the sunsetting over the sea every evening. Thank you Shangri La from the Gardner family from England,Sonny we will be watching our TV's in expectation !

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 24, 2014
What can I say? It was an absolute pleasure having you stay with us, and moreover, it was a real pleasure seeing you enjoy your family vacation. Happy Birthdays all around. Please come back and see us again. We all had a blast getting to know you, and we look forward to welcoming you back. Thank you so much for taking the time post your review on TripAdvisor. It is a great help to us.

Once again, thank you so much for staying with us. It was a joy. Have beautiful days until we see you again.

All the best!

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2014

We spent two nights here, the staff are friendly, attentive and very professional. The rooms are small but have everything you need for a luxurious stay,art deco to the max with a view straight across to the Pier... Windows that open to let the sound of the ocean in.Thank you again to Sonny and your staff.
We will definitely be back each year.

Room Tip: Each room is different, if you want one with a individual shower, rather than over the bath,they hav...
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 24, 2014
On behalf of the whole staff, it was a pleasure to have you stay with us.
We know you did quite a bit of globe trotting over the last few weeks, and it was an honor to be one of your stops. Thank you so much for taking the time to post your review. It really is so helpful to us. We so appreciate the time and care you took.

We hope to see you again in the future. Please don't hesitate to contact me directly to set up a reservation. It would be my pleasure.

Have a great days,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 19, 2014

First time staying at this hotel and it will definitely not be the last time. Sonny Valicenti and the other front of house staff were absolutely professional, friendly, courteous and caring. Initially my booking could not be located, no fault of the hotel but of my travel agent. Sonny sorted out the issue with no stress to myself. He not only placed me in a room but upgraded me without a request.
The team genuinaly care about the comfort and needs of each of their guests.
The hotel is within very easy access to all the ammenties that Santa Monica has to offer.
Thank you for a very enjoyable stay.
Flora.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 20, 2014
I'm so happy I had the pleasure of welcoming you to our hotel. It was so nice to meet you, and it was my pleasure to help make your arrival to our hotel a smooth transition into what I hope was a great holiday. The whole staff so enjoyed having you stay with us.Your comments are so wonderful and valuable. We thank you for the time and care you took to post them on TripAdvisor.

If you find yourself in Santa Monica again, please don't hesitate to contact me directly. It would be a pleasure to set up your reservation myself. Safe travels and beautiful days to you and yours.

Sincerely,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert, California
1 review
4 of 5 stars Reviewed January 18, 2014

Absolutely great service from the moment we checked in which was early. Not only did the hotel have a room ready for an early check-in, they also helped us book a tour for the afternoon. Friendly and efficient staff from the front desk to the bellman to the parking valet to the wait staff in the restaurant. The hotel is located in a prime spot within easy walking distance to the pier, the shops, and numerous restaurants. The hotel is located on a busy street and our room looked out to the ocean. We were not bothered by traffic noise at all. The only criticism I have would be that the room wouldnt be very functional for a long term stay for more than one person. Bathroom is great but very crowded around the bed and no drawers for any kind of storage. Ok if you live out of your suitcase though. Would definitely go back and refer others to stay there. The price was right also.

Room Tip: Facing the ocean
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 20, 2014
Service is our top priority, and to read that you felt our service was "absolutely great" warms our hearts. It was a pleasure serving you during your stay. It's also great to read that you were able to take advantage of all that we have to offer here at the hotel. The location is so perfect to enjoy Santa Monica to the fullest. With a caring staff, and stylish, comfortable, and luxurious accommodations, we hope to offer our guests the ideal hotel experience.

Please come back and see us again. It would be a pleasure to welcome you back.
Until then, have a great days.

Best,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2014

I stayed here for a few days after a conference in vegas.
The hotel is beautifully designed in a style which is best described as modernist meets art deco. The rooms are relaxing, furnished to a high standard and mine (a standard) had an ocean view and massive bath.
There is also a private courtyard with heated pool and hot tub.
The staff are great, and although it's not cheap, relatively, its ok for santa monica.

All in all, this is probably the best hotel I've stayed in. Or rather it would be if it weren't for the clientele of the hotel's outstanding roof-top bar. The bar is befitting of a film and I would thoroughly recommend a look. However, we visited several times and it attracts spoilt American rich kids in their early 20s, who are, we discovered, some of the most vulgar and uncouth creatures imahinable. Behaviour included:

▪Excessive and (when is it not) unnecessary 'whooping'
▪Spitting competitions onto the street below/penthouse balcony below
▪Smashing my glass and not replacing
▪Having conversations on speaker phone for no reason other than showing off
▪just generally making me despise them.

Obviously this ruins the bar, but you can hear them from your room, especially when running up and down the stairs until 1.30am.


  • Stayed January 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 18, 2014
I'm so happy to read that you enjoyed your stay with us.
It seems that you were able to experience many of the great aspects of our hotel.
However, I would like to address the abrasive behavior you experienced during your stay. On behalf of all of us here at the hotel, we are so sorry for any inconvenience you may have had to endure. Our security team is aware of this disruption. When it comes to the rest and rejuvenation of our guests, we have zero tolerance for any type of disturbance. Our security team, and the entire staff strives to keep our guests enjoying their restful and serene stay by acting on and resolving noise complaints as soon as they occur.

Thank you for your feedback. You have shown us once again the importance of our determination to provide a place where people can come to relax. Your comments will help us limit disturbances in the future, and for that we are grateful.

Sincerely,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Shangri-La Santa Monica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#9 Luxury Hotel in Santa Monica
#13 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, TIG Global, Splendia, Cheap Tickets, TravelClick, Hotels.com, HotelTravel.com, getaroom.com, BookIt.com, TripOnline SA, Travelocity, Agoda, Odigeo and Tingo so you can book your Hotel Shangri-La Santa Monica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Santa Monica

Owners: What's your side of the story?

If you own or manage Hotel Shangri-La Santa Monica, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.