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“Modern looking hotel” 4 of 5 stars
Review of Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
4.0 of 5 Boutique Hotel   |   1301 Ocean Avenue, Santa Monica, CA 90401 (Santa Monica)   |  
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Ranked #16 of 34 Hotels in Santa Monica
Brisbane, Australia
Top Contributor
113 reviews 113 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
59 helpful votes 59 helpful votes
“Modern looking hotel”
4 of 5 stars Reviewed December 14, 2013

This was a modern looking hotel from the street, the lobby and online. But once you go to the rooms it's similar to any Beach-side hotel. I had a Smallish room but the worst bit was that the room smelled like dope. The bellboy offered a freshner but I would have thought it should have already been cleaned out. I was a bit disappointed with the price tag compared to the quality that I experienced.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, December 15, 2013
Thank you so much for sharing your experience on Tripadvisor.
First, I would like to sincerely apologize for the unpleasant fragrance in your room.
You are absolutely right, that room should have smelled fresh and clean from the start.
This isn't the experience we wish to offer our guests. As a dedicated staff, we are disappointed to hear of your experience

Please come back and see us again. Feel free to contact me directly at the hotel.
It would be my pleasure to set up a special reservation for you. We have so much to offer, and we would love another opportunity to show what this hotel truly stands for.

Thank you so much for staying with us.

Best,

Sonny
Guest Relations Manager
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675 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013

Got an early check in off a long flight which was good but needed to call for someone to fix the water temp in the bath/ shower and someone came straight away. Room service was fairly good, roof top bar was really good( happy hour in the arvo 4-7 I think) staff were friendly and helpful. Our room was very nice and location was great lots of shops, beach and restaurants close. Would recommend blue plate oysterette and bay city deli both not far from hotel.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 15, 2013
I'm so happy that we were able to accommodate an early check in for you.
After a long flight, nothing could be better. I'm also happy to hear that our staff
was friendly, and helpful. It's great you were able to take advantage of our location, by visiting the abundance of shops in our immediate area. Also, our rooftop lounge really is the best way to see the Santa Monica sunset. It was our pleasure serving you, and we are so happy that you enjoyed your stay. Please come back and see us again.
Hope your travels were smooth and easy.

Sincerely,

Sonny
Guest Relations Manager
Hotel Shangrila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2013

book the suite!
rooms are superb, huge excellent beds, giant scren tv great service and excellent location close the 3 street, one of the nicest area's of LA
Hotel si beutifully redecorated without losing the touch of the 30's
staff very helpfuland a great roof top bar with great audience

we felt sorry to move on and we will surely be back

ciao from Hong Kong

chris braakman

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 15, 2013
Thank you so much for posting your review on Tripadvisor!
It was such a pleasure having you stay with us. The feedback you gave on our survey
was so helpful. We can't thank you enough.
So happy you enjoyed our rooftop bar. Our staff really enjoyed serving you.
Please come back and see us again soon.
Hope your travels back to Hong Kong were smooth and easy.

All the best,

Sonny
Front Office Supervisor
Hotel Shangrila
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Tokyo, Japan
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2013

It was great stay in Shangri-La where is located in just front of the coast. Perfect landscape and room is clean and neat. Especially staff is so friendly which makes me very comfort. Price was bit high however it was worth I spent two night at this hotel.

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 15, 2013
Thank you so much for posting your review.
Making our guests feel welcome, comfortable, and important is our main goal.
So happy you felt our staff did just that.
It was a pleasure having you stay with us.
We hope to have the chance to welcome you back sometime in the near future.
Until then, have great days.

All the best,

Sonny
Guest Relations Manager
Hotel Shangrila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 4, 2013

Hotel Shangri-La isn't perfect, but I give it 5 stars for the things that ARE perfect about it:

It's an Art Deco/Streamline Moderne gem overlooking the Pacific Ocean with steps down to the Santa Monica beach. It's restored--which is different than simply renovated, as it retains many of its original 1939 features: a great Deco entrance, passenger elevator with parquet wood flooring, original steel window frames, wood floors in the guest rooms, a bungalow feel (each guest room is entered from the outside, and you overlook the pool area as you walk to your room), ocean views from every guest room, bathrooms with polished nickel fixtures, and even cool Art Deco base boards and crown molding. The best thing about the renovation is that it actually looks like you'd expect it to have looked in 1939, not the kitschy version of Art Deco that you see in faux retro neon diner clocks.

If you're not a history buff or architecture fan then you may not really give a hoot, but there's something about looking at a palm-treed ocean sunset through 75-year-old steel windows that makes you feel like you're going to run into Errol Flynn on your way to the pool.

What it lacks: HEAT in the swimming pool (apparently for summer only--though there is a nice hot tub right next to it), a gym, and some of the nicer features you'd get from a newly built 5-star hotel.

But there are lots of hotels like that...and very few hotels like this.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 7, 2013
First and Foremost, thank you so much for choosing us.
We are so glad you enjoyed the charm and beauty of this historical landmark.

Everyday we work to be a 5-Star establishment, and your feedback
helps us grow as a hotel, and enhance the experience we offer our guests.
We are truly grateful.

Please come back and see us again.

Sincerely,

Sonny
Guest Relations Manager
Hotel Shangrila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Top Contributor
122 reviews 122 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

Our search for a 55 BDay Bash leads to this boutique hotel @ The Shangri-La. No frills but ticks in alls the right places, mostly,,...
Room: with King bedding; Showers fits for a King; Throne: a tad too small; View: .. of sunsets nightly just rocks!

Shape is a wrap around style overlooking the beautiful bluish ocean: with the Malibu to the right and left to the pier and as far as one can see ...just awesome!

Upon Halloween nights on Thursdays..tends to get loud at noc due to DJ suite 700 n cocktails cheers! Yes, we did venture out to this suite since it is located across the hall with camp fire style outdoors..very nice and cozy atmosphere..impressive.

We, had a great time celebrating my Husbands B Day bash at Sushi Roku (separate review) with a rocky molten chox cake with fireworks complementary, much appreciated since no courtesy or, comp. BDay acknowledgement noted at the Shangri-La,lol

No worries, we partied on since Halloween was our last night and we had stayed on to extend our RNR, pricey...but, worth it since I noted only one RNR available throughout the hotel with complementary creeks on occasions to enlightened the Halloween mood!

Location, location, it is an easy walk to the promenade for some shopping which seems endless and to the pier for some chowder and fresh seafoodies.

Check in and check out was seamless with parking on site @$34 nightly and some sort of $3 bks nightly added to the bill for SM tourism marketing district???
Overall, we had a ghoulishly weekdays short outings for the 2 nights say,
Cheers!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 7, 2013
We're so happy and honored that you celebrated your birthday with us!
The Rock 'n Roll suite seems to have been perfect for your stay.
It's also so wonderful that our location made it easy to explore this great city, and provide a retreat for you to come back and watch the gorgeous sunsets we experience nightly.

Please come back, and see us again.
It was a pleasure having you stay with us.

Sincerely,

Sonny
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 1, 2013

It is refreshing to stay in a hotel in a popular location that is not all glam, perfectly styled and boring but this hotel is tired. The traditional art deco style is nice and the rooftop bar inside is nice with all the original art deco features. Outside the rooftop area is small and I overhead one guest say it was like being in a prison - this made me chuckle, she was referring to all of the metal wire fencing surrounding the balcony area. Not what you expect to see!
Good location. Only a short walk to the pier, the map of the area is quite deceiving, it looks like a 20-30 min walk but it only takes 10 mins.
I think the hotel is expensive for the finish and standard you are getting in the rooms. We had a sea view 'suite', to me this was just a standard bedroom size but I have read the room sizes are small on the coast in LA.
All the staff were very friendly and courteous.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, November 15, 2013
Thank you so much for staying with us.
We know you have a lot options when it comes to choosing a hotel in Santa Monica.
Thank you so much for appreciating the historical design of our hotel.
Please forgive the chain linked fence along the terrace. Due to this building being a historical landmark, there are certain things we just aren't permitted to change.
We are, however, happy that you took advantage of our rooftop bar. It really has the best views of the sunset here in Santa Monica.
Thank you so much for your feedback.
It is very helpful to us to as we strive to improve the experience that we offer guests, and grow as a hotel. We hope to have the chance to welcome you back in the future.

Sincerely,

Sonny
Guest Relations Manager
Hotel Shangrila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Santa Monica
#9 Family Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#14 Business Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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