Visited my mom in LA with my boyfriend, and we wanted a place close to shopping and the beach but also romantic. Finding parking is impossible, and you have to drive by several times to see the valet, and you are charged an arm and a leg to basically park your own car. We waited a bit until someone was available to check us in, and I had reserved a suite and while checking in the lady whispered to her co-worker that the room we reserved was booked. Immediately I was upset, because I had spent hours picking the right hotel and specifically wanted that room. She proceeds to tell me, "oh we would like to offer you a free upgrade to our .... room that is comparable." She showed me the floor plan of it, and I let her know I would take the room but I was not happy with what they had done. Once we arrived in our room through a VERY small elevator that was uncomfortable for 3 people, I was disappointed. I did not want to express this in front of my bf and mom who had came with us to see the room so I did not ask for a room change. There was a TON of empty space in the room with no decoration or use whatsoever. The kitchen was nice and fully equipped, and the bed was comfy. The balcony had a nice view, BUT it is shared with every other room down the hall which was very disappointing. The bathroom was JUST as described by several other people on their site, but I assumed that if that was the ONLY flaw in the room I would be happy except in my instance it was not. The bathroom is extremely small. Two people can not stand comfortably and get ready in there. The sink area was not big enough to hold mine and my boyfriend's things, and the jacuzzi tub was a nightmare. It was over 3 feet deep and you literally had to climb up on the ledge to get in. The shower curtain was awkward, and the hot water heater was in the bathroom in a closet that was just tacky. The pool looked nice, but was shaded so we did not visit since it was cool out. The pros of this hotel was definitely the location, the beach was directly across the street once you hiked up and down a bunch of stairs and walked forever to reach the water lol. It was gorgeous and clean though. There were a ton of restaurants and shops nearby that I loved. The hotel bar was small and COLD, but was a nice edition. They had another area that was closed off for a private event so we did not get to enjoy the entire bar. We did not try any of the food options at the hotel. I am 50/50 on the hotel so me personally would not stay there again. I was fooled by the online photos, and I should have listened to the reviews.
- Official Description (provided by the hotel):
- Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more less
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- Also Known As:
- Hotel Shangri La Santa Monica