Overall a good hotel in a great location and we would revisit, but ... We arrived after dark by road from the south east side and there didn't appear to be any hotel signage. We missed the hotel and the car park. Signage to the car park could also be improved. $34 a day for insecure parking is a bit much.
Both of the valet drivers were friendly, fast and very efficient. Accessing reception through the front steps is impossible in a wheelchair and difficult with heavy luggage. There is a side ramp but I didn't notice any directional signage. Reception was friendly, fast and efficient. We were upgraded to the "production room" which was good. The rooms are smallish and the showers, lighting, and bathroom screens are all a little strange as reported by others on Trip Advisor. Everything was spotlessly clean but we did miss the coffee maker in the room. The roof top bar was very busy and the bar staff up there need to realise who pays their wages. They were not very friendly which is a shame because the roof top at sunset is not to be missed. The pool and hot tub looked good and there were plenty of loungers available. There is also a pool side bar.
- Official Description (provided by the hotel):
- Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more less
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- Also Known As:
- Hotel Shangri La Santa Monica