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“Helpful staff, lovely rooms, excellent location” 4 of 5 stars
Review of Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
4.0 of 5 Boutique Hotel   |   1301 Ocean Avenue, Santa Monica, CA 90401   |  
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Ranked #17 of 34 hotels in Santa Monica
Adelaide
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“Helpful staff, lovely rooms, excellent location”
4 of 5 stars Reviewed January 18, 2013

We spent 6 nights at the hotel in January. We were upgraded, partly we guessed because it was our second stay. The hotel is charming, the front of house staff helpful and friendly, and they go the distance to make your stay memorable.

Our main gripe revolved around the house keeping staff. We had two bedrooms, with three people in total. The day we checked in we asked for a total of 4 towels. Day 2 we were back to only 2 towels, and had to ring again. Day 3 ditto, but my day 4 we had 5 towels and they replaced equal numbers daily. Similarly, housekeeping didn't provide additional toilet paper when the roll was running low, so we had to call to ask. These are only minor issues. But stop the hotel from being great.

We had the experience this time of some building works on the roof occurring directly above our room. The hotel staff handled our concerns extremely well and efficiently, and everyone knew we were the family in the noisy room. The hotel staff could not have apologized more. Or indeed done more to compensate us for work that should already have been completed.

We love this hotel, and can't understand why anyone would stay in downtown whe. You can stay on the beach, close to shops and restaurants, and watch the sunset every afternoon. We will return!

Room Tip: Room 600 has two bedrooms and is absolute ocean front balcony view. Lovely.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 20, 2013
Hello Adelaide5000 -

We appreciate your comments. It was our pleasure having you stay with us!

I have shared your comments with our Houskeeping team so we may better serve you when you return. I am so pleased you enjoyed your stay and our wonderful location near the Pacific!

Thank you and we look forward to seeing you very soon!
Matthew Moore
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Newton, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2013

Arrived New Year's night early and bar was closed!!!! Could hardly believe it! Room was OK but bathroom design is not user friendly. Only towel rack in room was at the end of the tub which was VERY deep and hard to get in and out of. Could not reach towels from sink!? Clean and great view. Staff cool and not too helpful, would not stay again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 20, 2013
Hello 1972rick -

Thank you for staying with us - we appreciate your business.

We regret that your stay was not perfect and we hope you will come back and visit us again soon. Please contact me directly as I will be happy to assist you personally.

Sincerely,
Matthew Moore
Director of Operations
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Kansas City, Missouri
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 11, 2013

We travel to Santa Monica several times a year for a mixture of both professional and recreational purposes which makes our needs somewhat tough to meet. Hotel Shangri-La has shown to have no problem addressing our needs in a crowded and competitive Ocean Avenue hotel market.

Our most recent visit was over Christmas 2012 and despite arriving at 9:15 am on Sunday, December 21, and without giving the hotel any advance notice, we were greeted immediately outside the door and our bags were on the bellman carriage before we got to the Reception Desk.

Once we sat down at the Reception Desk, we were shown the warm and friendly welcome we've come to miss when staying at other properties. It felt more like we were coming into a friend's home rather than checking into a business who sees thousands and thousands of guests a year.

The personal touch extended up to our room as the bellman walked us through our room, taking the time to show us the room's amenities and ensuring we were taken care of. While this type of care in the hotel industry was common in the past, fewer and fewer places take the time to really make you feel like a guest.

The view, as others have remarked, is simply amazing (see my photo). The location is perfect as well, Ocean Avenue, just outside of the 3rd St Promenade, and a block from Wilshire, and just minutes from the PCH and Malibu. Easy access to both the 10 and the 405 if you're heading downtown.

The hotel bar has a great staff who, despite working through the holidays, remembered our names each time we stopped in for a before/after dinner drink. A mixed crowd of both young and old seems to frequent the bar (which is located on the top floor and includes the best outdoor patio on Ocean Ave).

Room service is served promptly and with a smile from polite and courteous attendants.

While I'm new to Trip Advisor, I'm a veteran traveler who hates wasting time and money and that's what's brought me here- to help others who may find themselves looking for a great place to stay, a great value, and a trip that won't include regret.

Kudos to the staff, including Matthew Moore, I can't recommend this hotel enough.

Room Tip: Be sure and request an ocean view, the higher up, the better!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, February 20, 2013
Thank you Ana M for your review!

Our pleasure having you with us and we look forward to your return visit very soon!

Sincerely,
Matthew Moore
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Etobicoke, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 6, 2013

Stayed 7 nights at the Shangri-la over Christmas 2012. Our initial welcome was chilly and indifferent, but they pulled their acts together and were friendly from then on, even when we complained that the room was WAY too small for two people staying a full week. They moved us to another room that was a teensy bit bigger. But what the hotel loses in room size it makes up for with its gorgeous big courtyard and well-run restaurant and bar and delicious food. Huge points go to David the bartender (aka whatever his name tag happens to read) for taking extra good care of us. A delightful exception to the typical server who hates his or her job and lets everyone know it. And the location can't be beat.

Room Tip: Unless you're a solo traveller staying only a couple of nights, be sure to ask about a proper su...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 7, 2013
Hello Nancy C -

We appreciate your business and thank you for staying wtih us at the Hotel Shangrila over the Christmas holiday.

We look forward to your return visit very soon!

Sincerely,
Matthew Moore
Dir of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wooster, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2012

We stayed at Shangri-La for 4 nights. It was a beautiful hotel, in the perfect location. The service was perfect, and everyone we came in contact with was amazing. We will definitely stay there again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, January 7, 2013
Dear AngieRN1966 -

Thank you for staying with us at the Hotel Shangrila. And thank you for taking the time to comment about the hotel - we appreciate your business and look forward to welcoming you back soon!

Sincerely,
Matthew Moore
Dir of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 7, 2012

We stayed at Shangri-La during the Californian winter and the weather was as beautiful as summer. The location is on a corner block right across the beach. The Santa Monica pier could be seen from our room with beach views. On the back street parallel to the hotel you will find the 3rd street promenade which is the happening part of Santa Monica.

The hotel overall has a suave, jazz-like feel to it. The staff at reception were very helpful and welcoming upon entry and exit. The room itself was beautifully appointed; airy and minimalistic. The bed was very comfortable and the room was actually larger than many reviewers claimed it to be. There was plenty of room to place all those shopping bags in the wardrobe and under the study desk too. The bathroom was my favorite: marbled Rebekah Zaveloff tiles wall to floor accentuated by stainless steel fixtures and fittings. The amenities (soaps and body products) within very luxurious and restocked generously each turn down service. Room service was prompt and the food was generous. There is a bar with rooftop views which was busy; too busy to serve you coffee? We never ate at the hotel's restaurant so cannot review it. The pool area was a little quiet and this would have to be the negative part of the hotel. There was a nice fire pit that we sat near but it would have been nice to have a drink.

The reception were helpful in procuring tickets to a lakers game at the staples centre. The also organized a private chauffeur to take us there and pick us up.

Things to do nearby:
- Arizona Avenue (across hotel): Tender Greens Restaurant: we ate here a few times. Food was fresh, organic and filling.
- Santa Monica Pier: a few mins walk from hotel. Have lunch at Bubba Gump Shrimp Co. Amazing.
- 3rd street promenade: shopping and cafes
- Bloomingdales: department store towards end of the promenade.
- Urth Cafe: amazing food and coffee. Fresh, organic and hearty. Best to take the blue bus here. There is a stop a few steps from the cafe.
- Big Blue Bus: this bus services Santa Monica if you would like to get around the city. Well worth it.
- Pinkberry: frozen yoghurt. Very delicious
- TJ-Maxx: you'll probably need a spare bag to pack all that shopping.

Overall if you want a clean, comfortable hotel in a great location then I would definately stay here again.

Room Tip: Choose a room with beach views
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, December 8, 2012
Dear Eat-Travel-Smile -

Thank you very much for staying with us and also for taking the time to write such a detailed review of our hotel and our location.

We are happy you enjoyed the Hotel Shangrila and beautiful Santa Monica. We look forward to welcoming you back very soon!

Sincerely,
Matt M
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2012

We decided to spend our last night in Santa Monica after 3 weeks of travelling, we knew it was not going to be a cheap area but thought we would splash out $400 to stay at the Shangri-La as this is a chain of hotels we know well. as soon as we arrived I knew something was not right, the hotel was very small and I instantly had a bad feeling that this was not the type of hotel that the Shangri-La chain would go for, I went straight onto their website and found that this was NOT one of their hotels. The reception staff told me some story about how this was the original Shangri-La but I think it is really bad that they trade under the same name.
The room was not great, the pictures that I had seen on bookings.com did not look anything like the room we were given. The room was a studio style though it is called a suite! It felt like a bachelor pad that was lacking in furniture, a good size lounge area off from the bed that has just 2 chairs in it and no couch or dining table as shown in the pictures.the bathroom was old, and dirty. The kitchen is new. All the bedroom lights are red! Which makes me feel very seedy. Do not stay at this hotel!! We picked this based on the name and the photos but got nothing but disappointment, we would have complained but needed somewhere to stay for the last night before we flew home.
On the up side the location to everything is good.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review, December 8, 2012
Hello Diver3

We thank you for staying with us at the Hotel Shangrila Santa Monica. We are glad you enjoyed our wonderful location.

I regret you did not enjoy certain aspects of our boutique hotel. Please let me know if I may be of further assistance to you as I will be happy to help.

Sincerely,
Matt M
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Phone Number:
Location: United States > California > Santa Monica
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Santa Monica
#9 On the Beach Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#15 Romantic Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Official Description (provided by the hotel):
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 
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Also Known As:
Hotel Shangri La Santa Monica

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