We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cocktails after a bike ride along the pier, service doesn't match hotel” 4 of 5 stars
Review of Shutters on the Beach

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Shutters on the Beach to your Saves list
Shutters on the Beach
5.0 of 5 Hotel   |   1 Pico Blvd., Santa Monica, CA 90405 (Santa Monica)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
J'adore SaMo
Ranked #18 of 34 Hotels in Santa Monica
Certificate of Excellence
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Cocktails after a bike ride along the pier, service doesn't match hotel”
4 of 5 stars Reviewed October 25, 2013

we used Valet at Shutters to park while we hired bikes and rode along the pier.
On our return we decided to have a nice bottle of wine and a snack late afternoon. The hotel is gorgeous and in such a great position.
Unfortunately the guy that served us was either really inexperienced or just had no idea (I think the latter). I wasn't familiar with the wines and was asking for advice on a dry white - all he came back with was, this one costs x and this is cheaper and etc about the prices? I was embarrassed and didn't know whether to feel insulted or not. I was asking about the wine not the price - I asked if they had a sommelier and he looked at me blankly. He should have been serving in a uni pub not a hotel. We ordered one glass of wine and left for The Viceroy.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

995 reviews from our community

Traveler rating
    498
    250
    117
    70
    60
See reviews for
246
355
59
163
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Riverside, Connecticut
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 18, 2013

Shutters has a fantastic location on the beach in Santa Monica. The rooms are very nice and are painstakingly decorated. The restaurant is very good and the location cannot be beat. The only complaint is the service. The staff is inattentive and slow to act. It is mediocre at best. This is unacceptable given the cost of an overnight stay.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this review, October 24, 2013
Dear Dukelmp,

I appreciate your constructive criticism, but would dearly like to learn more so that we can correct any issues possible. I have sent you a direct message, please check your inbox. Thank you!

Gregory Day, General Manager
Shutters on the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 16, 2013 credit card Amex Card Member Review

I stayed here thanks to a great Corporate rate, loved the room especially the bathroom, luxurious and relaxing decor. Made a business trip feel like vacation. Hotel had their private car take me to my local yoga class. Great product from Red Flower in all rooms and at gym.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this review, October 24, 2013
Jennifer O.,
Thanks so much for staying with us and the nice comments. We LOVE red flower too!

Gregory Day, General Manager
Shutters on the Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, United Kingdom
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed for three nights and were a little anxious due to having read some of the reviews about staff attitudes! We had nothing but polite and welcoming staff from our arrival! Our room on 7th floor was amazing with views of the Ocean and Santa Monica pier.Those amazing sunsets! Pool was quiet as out of season and again staff were helpful. Spa tub did not really work properly due to some city regulation but was my only negative. Bikes were provided by the hotel and we had an outing along the boardwalk as far as Marina del Rey.Easy walking from hotel to shops and restaurant. Drinks in the bar watching the sun go down and looked after very well by Melody (Muse fan as well!) This hotel is expensive but I had always wanted to stay there. This was our engagement treat and was everything we wanted it to be!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this review, October 14, 2013
Dear Nerys M,

Thank you for choosing Shutters on the Beach for your engagement celebration. Congratulations! We are happy you enjoyed your stay and hope you return to celebrate all your anniversaries with us!

Gregory Day, General Manager
Shutters on the Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed October 12, 2013

Really great service, clean linens and a lovely restaurant. Very close to santa monica city and the amenities are just lovely. We walked down the beach every day! love it! I think that many different people will enjoy this hotel, couples, solo etc. Dont pass it up, worth the money and better than loews up the road...

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Capistrano, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 12, 2013 via mobile

Can't get any better ! Wonderful accommodations great service and always willing to meet your needs.
Great location on the beach and if you opt for a ocean view you won't be disappointed.
On the expensive side but we'll worth it. If you can ask for high floor corner room.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregoryDay, General Manager at Shutters on the Beach, responded to this review, October 24, 2013
Thanks Chris A! We look forward to welcoming you back!

Gregory Day, General Manager
Shutters on the Beach Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, California
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 9, 2013

Did a road trip from N. CA to this hotel. Very nice, on the beach, but the room windows didn't face the beach they were on the side of the room. Still very nice and perhaps other rooms did have ocean views. Pricey, but we still enjoyed it and would stay again if in the area

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Santa Monica hotels
Santa Monica
Shore Hotel
Shore Hotel
#1 of 34 in Santa Monica
4.5 of 5 stars 1,853 reviews
Santa Monica
Casa del Mar
Casa del Mar
#10 of 34 in Santa Monica
4.0 of 5 stars 526 reviews
Santa Monica
Viceroy Santa Monica
Viceroy Santa Monica
#2 of 34 in Santa Monica
4.5 of 5 stars 1,182 reviews
Show Prices
Show Prices
Show Prices
Santa Monica
Loews Santa Monica Beach Hotel
Loews Santa Monica Beach Hotel
#19 of 34 in Santa Monica
4.0 of 5 stars 1,696 reviews
Santa Monica
Fairmont Miramar Hotel & Bungalows
Santa Monica
DoubleTree Suites by Hilton Santa Monica
Show Prices
Show Prices
Show Prices

Been to Shutters on the Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shutters on the Beach

Address: 1 Pico Blvd., Santa Monica, CA 90405
Phone Number:
Location: United States > California > Santa Monica > Santa Monica
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Monica
#10 Luxury Hotel in Santa Monica
#16 Romantic Hotel in Santa Monica
#19 Family Hotel in Santa Monica
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Shutters on the Beach 5*
Number of rooms: 198
Official Description (provided by the hotel):
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, BookIt.com, Odigeo, Priceline, Agoda, Hotwire and Jetsetter so you can book your Shutters on the Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shutters On The Beach Hotel Santa Monica
Shutters Beach
Shutters Santa Monica

Owners: What's your side of the story?

If you own or manage Shutters on the Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.