Nice stay, but disappointing in some areas of service, mostly front desk. Training and etiquette needs reinforced.
Incorrect information about items given at check in, upon check out the agent was drinking a green health drin of sorts, as when I walked up she was drinking through a straw then put it down beside her to check me out. Seems they are getting more lax on attitude and really taking the Santa Monica casual attitude a little to far. Overall only OK this trip,
- Official Description (provided by the hotel):
- Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more less
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- Also Known As:
- Shutters On The Beach Hotel Santa Monica
- Shutters Beach
- Shutters Santa Monica