I wish I would have check out the YELP rating before I booked this Hotel. The room was outdated, run down and dirty. We arrived pretty late in the night, but it was so dusty, I was coughing all night. I have asthma so used my inhalers throughout the night. First thing in the morning about 7:00 am we informed the front desk, which he failed to do anything. So we told him we could not stay the second night and requested to check out early due to the dust and me feeling super sick from the dust. My friend who stayed with us that night and does not have asthma, got sick after staying here with a respiratory infection.
They refused to give us a refund because we booked through priceline, booking.com. When I spoke to the manager about the situation, he said I could get a refund if I called priceline, booking.com directly, which I did. When priceline booking.com spoke to the manager, he refused to refund the second night although we had checked out early that morning.
Terrible customer service. I think it is a family owned business and the Adult Children don't know how to provide good customer service. I agree the bathroom was horrible also, Rust, mildew, peeling paint. !HORRIBLE, HORRIBLE, HORRIBLE! I also would have given a "Zero" rating if I could. It was really bad, not worth the price. This hotel should be knocked down and rebuilt. The health department should take a look and the unhealthy conditions
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- Also Known As:
- Rose Garden Hotel Santa Maria
- Rose Garden Motel
- Rose Garden Inn Santa Maria