We had picked this hotel for the low price and low pet fee. Room was decent. It was raining that evening so all night we had to listen the rain dripping on the gutter pipe, which sounded like a coffee pot brewing coffee. The shower had no hot water, we ran the water for over 20 minutes with no change in temperature even after turning the shower handle all the way in each direction thinking it might possibly reversed where cold is hot and hot is cold, still no hot water. We called the front desk about it and the lady at the desk said she was sending someone out, over an hour later we called again, this time she told us to try the reverse method and that it would work, it didnt since we had already tried that, about 30 minutes later the lady called our room and said she checked the room next to ours for hot water and it had hot water and that we were doing something wrong (its not rocket science to figure out how to use a shower.) She came to our room only to turn the faucet on in the sink and point out the hot water coming from the sink, we told her we dont take showers in the sink after the second time she pointed out the hot water in sink. She continued to argue with us about it, we then asked if we could move to a different room and were denied, I couldnt believe how we were treated, she was asked to leave our room. I myself work at a hotel and from have stayed at many hotels over the years and from my experience the guest is top priority and if they are not happy with something, we do whats necessary to make their stay a pleasurable one, that includes switching them to a different room as they requested. I will not be recommending or referring anyone to stay here.
- Official Description (provided by the hotel):
- Motel 6 Santa Maria South is located off US 101 near PCPA Theaterfest, and Santa Maria Fairpark. We offer free Wi-Fi and micro-fridges in all guest rooms. Enjoy the use of our outdoor pool open year round, or hit the basketball & tennis courts. ... more less
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- Also Known As:
- Rose Garden Hotel Santa Maria
- Rose Garden Motel
- Rose Garden Inn Santa Maria