Made reservation for pet friendly room previous night. Room we were given on arrival had ripped window covering, gaping hole. (No exaggeration here folks). Carpet covered with dozens of pet stains, some small, some very large. In my opinion it was not suitable for habitation, human or otherwise. Called the front desk and was given another room. This one had new carpet. We took our two small pups with us and went to dinner. Came back, walked dogs and settled in for night. We were in bed and got a knock on the door. Young woman, with very poor people skills, my opinion, rudely told us to pack she was moving us. When I asked where, I was told back to the disgusting room they tried giving us initially. I told her that room was so dirty I could not walk on the floors. " then leave" was the response . The issue was the new carpet. I told we did not need new carpet, surely there was a room with older carpet that would be useable. The attitude I experienced was hostile and demanding. She called her manager and told him I was arguing with her. My husband, a 75 year old retired AF colonel tried talking with the GM on the phone. It did not go well with both becoming upset. We were told to leave. " you have ten minutes or you will be escorted out with a badge". I tried to explain we had to get dressed and gather our things. " You have ten minutes". Both my husband and I have hip replacements, and other health issues. It was very difficult, but we managed to escape the police escort. Front desk clerk was very nice and gave us a list of hotels. Who throws two senior citizens out at 8:45 pm? I would not recommend this hotel to anyone for any reason. I respect their wishes to take care of their carpet, however, the degree of disrespect was inexcusable.
We found a nicer, larger room at Holiday Inn, with amenities, truly pet friendly, and with AAA discount, the same price.
- Official Description (provided by the hotel):
- Free wireless high-speed Internet access all over the property. Fully equipped kitchens in every suite. 24-hour business centre, saunas, whirlpool, restaurant, and bar on premises. On-site dry cleaning and laundry facilities available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Priceline, Choice Hotels, Hotels.com and Agoda so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Hotel Santa Maria
- Quality Inn And Suites
- Comfort Inn Santa Maria
- Santa Maria Comfort Inn
- Quality Inn Santa Maria