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“Breakfast Option is a Rip-Off” 1 of 5 stars
Review of Holiday Inn Santa Maria

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Holiday Inn Santa Maria
3.0 of 5 Hotel   |   2100 North Broadway, Santa Maria, CA 93454   |  
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Ranked #7 of 20 Hotels in Santa Maria
Bethlehem, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Breakfast Option is a Rip-Off”
1 of 5 stars Reviewed August 30, 2012

We stayed here while in town for a family funeral. We chose it because of the kitchenettes and the pool. The kitchen was convenient with kids, but the pool was a lot smaller than the pictures make it look. But my main beef is that we booked a room that included breakfast. when we checked in they gave us vouchers but did not explain how to use them. The restaurant was understaffed, so the service was slow although the waiters were working hard. So to get out of there we charged it to the room, figuring we could work it out later. Not so, the manager refused to credit us for those vouchers. We only ate there because it was prepaid, we definitely could have eaten faster and cheaper somewhere else.

In addition, the front desk was not well staffed, no one had enough towels or could get any more, and the elevators are slow. The layout of the hotel is odd, and many of the rooms are very far from the lobby and elevators. Don't waste your time, there a several other hotels in Santa Maria.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, September 19, 2012
Dear Gnut,

Thank you for taking the time to express your thoughts and concerns. Please allow me to apologize for the overall issues you had during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I have sent you a private message to obtain some additional details regarding your experience. Thank you for staying with us and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
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    84
    37
    21
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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melbourne
Top Contributor
151 reviews 151 reviews
92 hotel reviews
Reviews in 84 cities Reviews in 84 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 14, 2012

This hotel is a standard Holiday Inn. The room was clean and the bed comfortable. There is plenty of parking and there are a few restaurants within a short drive (or walk if you are keen). There was only one person on the desk when we arrived and she was juggling several phone calls as well as 2 groups checking in. We were in no hurry, but we were surprised at this in what is quite a large Holiday Inn. In our 3 week trip in North America, this was the only hotel that did not offer a complimentary breakfast.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2012

I blame the management, not the staff, but have never experienced such a quick "no" when arriving a bit early and attempting to check in. Got there at 2:00 when check in is 4:00-young boy at the desk would not even look to see if there was an available room-never experienced this. Sat in the lobby for a few minutes but then asked to speak to a manager and surprise, there was a room available. The girl who assisted made sure to stress that they are not allowed to check in anyone before 4:00, but she would make an exception. This is ridiculous and clearly what the front desk is instructed by management. Only one bath towel in the room, no clean towels by pool (plenty of used though), hot tub out of service, but room was very clean and comfy. Highly doubt we would stay next trip.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Santa Maria, responded to this review, September 5, 2012
Dear Holly F,

Thank you for your feedback regarding your recent visit at our hotel. Please accept our deepest apologies for the issues you had encountered during check-in. All of our reviews are evaluated by management, and your review is no exception. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
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Davis, CA
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2012

Large suite for a very reasonable price. Large pool but we didn't use it. Limited dinner menu but quality was decent. The room had a refrig, microwave and kitchen setup but utensils were very limited. Big parking lot and close freeway access.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 6, 2012

Had a great stay in this hotel, except one thing - my boyfriend is a platinum member so we got free breakfast - but when we came downstairs to the restaurant at 9.50 am (they are supposed to be open until 10.00 am) - they told us they were busy and were not gonna serve us. I know it was a Memorial Day weekend, but then don't advertise you are open till 10 am.. Otherwise no issues. Room was nice and clean!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayden Lake, ID
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 5, 2012

Having read previous reviews on this property I was looking for certain things while staying here.

First off, the desk staff was freindly. I was greeted by both ladies at the desk with a smile when I entered the lobby. The one that checked me in was very friendly and not at all like previously described in other reviews.

I had made a reservation and the price was very fair for accomodations and location.

The room was large and very clean. The bed was a king and was very comfortable.
The only negative I noted was that the grout was started to come out of a tile in the bathroom next to the door.

Based on this stay, I would not hesitate to stay here should I return to Santa Maria.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2012

We stayed here this summer and had a very nice experiance..the staff is friendly and helpful, the pool looked nice, there is a cute little lobby bar. We ordered room service and it came promptly and was very good. It was also very reasonable as far as room service goes. The only problem is this Hotel is right on the 101 freeway...although the room was very quiet it's not much of a view...will stay again next time I go to Santa Maria

Room Tip: Ask for a room that does not overlook the freeway...
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santa Maria

Address: 2100 North Broadway, Santa Maria, CA 93454
Phone Number:
Location: United States > California > Santa Maria
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 20 Hotels in Santa Maria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Santa Maria 3*
Number of rooms: 207
Official Description (provided by the hotel):
Nestled between the palm tree lined city of Santa Barbara and the charming college town of San Luis Obispo you will find the peaceful Santa Maria Valley. Just ten miles from the beach and surrounded by vineyards, the Holiday Inn Hotel & Suites welcomes travelers from near and far.Fresh from a 3 million dollar renovation, the Holiday Inn continues a 51 year tradition of surpassing the expectations of even the most discerning traveler. We understand that there is no place like home, so to help you kick off your shoes and relax we offer kitchenettes, 37-inch flat screen TVs, free wireless/DSL and MP3 compatible radios. As the All America City makes its way up the list of prospective destinations, the Holiday Inn - Hotel & Suites strives to remain the #1 choice in hospitality. Our knowledgeable staff will proudly welcome you in to our family of Constant Caring Friends with award winning service and a smile.Portabella Bar and Grill draws from Santa Maria s BBQ Hall of Fame legacy, abundance of fresh produce, and seaside inspirations to offer up a true taste of the Central Coast. So enjoy the California lifestyle for a moment sit down with a glass of local wine and Relax, it s Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Santa Maria Hotel Santa Maria
Santa Maria Holiday Inn

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