I know I am a little jaded as I stay in Hilton Hotels over 150 nights a year. This Hilton is not up to par. At check in, although Benny was certainly very nice and polite, there was no offer to help with luggage or parking. No bellman in sight and no valet parking at the sign said. We are on the 5th floor and even parking near the back of the hotel did not make taking bags to room any easier.
The room is very tired. We had to plug in 2 lamps and search for electrical outlets. The water pressure in the sink and especially the shower can only be classified as pathetic. I told the front desk and the woman told me that it take a long time for the pressure to reach the 5th floor. Apparently it was checked out and it was no better this morning. Breakfast was satisfactory although the hot cereal warmer was old and did not work well and I had to have the cereal heated in the back. The wait staff was very nice and polite. Overall, there seems to be a lack of help here and the hotel is in great need of remodeling. Not sure if it is on the schedule but certainly will not help our vacation. This is one of those hotels that looks MUCH better on the web site and is not up to Hilton standards. Should have stayed at the Hilton Santa Clara, which is MUCH nicer.
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- Also Known As:
- Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
- Hilton Hotel Santa Cruz