The hotel is very beautiful. We were there on a business trip and arrived at 1:00 am. They helped us immediately and we were in our nice room within a few minutes. Even though our particular room was on the bottom floor with a view of the parking lot, it was very spotless and quiet. The complimentary wifi and Direct TV was a plus. We stayed two nights, a Thurs. and Fri., and truly have never had such a noiseless stay anywhere else. The mattress was a little problematic. We had a king and whenever my husband shifted in the night, it woke me up. (kind of like being catapulted on a trampoline). My biggest problem was my breakfast on Fri. morning. Only one other person was in the cafe, but I stood forever waiting for someone to finally seat me-then another lifetime to get coffee. Opted for the continental breakfast, which was really nice. There were several danishes and croissants, bagels, and slices of various bread to toast. Yogurt, fresh berries, melon, granola and hand squeezed orange juice rounded out the offerings. The server kept checking on the one gentleman sitting at his table and totally ignored me the whole time. I kept trying to get her attention so I could have more coffee, but she refused to even look in my direction. Finally, I got up to leave and had to chase a server to the service area just to pay my ticket. The next day for breakfast, I was with my husband and another couple, and the service was wonderful. Because of the desk staff and second day server I'd have to say that overall it was a great experience.
- Also Known As:
- Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
- Hilton Santa Cruz / Scotts Valley Hotel
- Hilton Hotel Santa Cruz
- Hilton Santa Cruz
- Santa Cruz Hilton
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