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“Nice Hotel in a Pretty Setting” 4 of 5 stars
Review of Hilton Santa Cruz / Scotts Valley

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Hilton Santa Cruz / Scotts Valley
3.0 of 5 Hotel   |   6001 La Madrona Dr., Santa Cruz, CA 95060   |  
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Ranked #8 of 52 hotels in Santa Cruz
Los Angeles, California
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
“Nice Hotel in a Pretty Setting”
4 of 5 stars Reviewed September 30, 2012

This is a nice hotel in a very pretty, wooded setting. Parking appears sparse at first, but there is more parking up the hill behind the hotel. When I arrived around 7:00 on a Friday evening, it was very difficult to find a spot within walking distance of the lobby, however, there is complimentary valet parking. Free Wi-Fi is also offered & greatly appreciated. The restaurant/bar is not huge but the food is good. Room service is very quick & again, good food. Front desk staff was very pleasant upon check-in.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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409 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • English first
  • German first
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English first
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 28, 2012 via mobile

Only place I stay in Santa Cruz. Great rooms, great service. Great happy hour, try the appetizers all good. Close to everything. Staff in the bar and at the front desk bend over backwards to make you feel welcome.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 24, 2012

I stayed at this facility for a work conference. I had a room on the first floor. Rooms were clean enough, though the hotel should probably invest in some Febreze. Parking was easy. The location was just off the highway, making it easy to travel to San Francisco, Pacific Coast Highway and Monterrey. Food was pretty standard, a bit expensive. I would stay here again if I needed a place to sleep and shower. I would not pay more than $250 for this room. Wifi reception was terrible on the first floor.

Room Tip: My first floor room had spotty wifi reception.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 18, 2012

Stayed here for a couple of days this summer. Wanted to stay in or near Santa Cruz and there did not appear to be many quality options. So stayed here, knowing it was a little way out of town. The hotel is surrounded by trees, and not far from some stunning Californian coastline.

At check in, was offered a room on the 4th or 6th floor (there are 6 floors). What I was not told was the 6th floor room was in a distant part of the hotel so involved taking 2 elevators and a fair walk – not great if just as you were leaving for the day you realised you left something in the room!

Staff were helpful, with one exception. I had left the breakfast vouchers I had as part of my rate inn the room, and the lady at the front desk didn't bother to confirm what rate I was on so just handed me the standard voucher (for a Continental buffet) rather than the full breakfast. This in spite of my explaining we had the breakfast rate.

The room was comfortable enough and quiet, as I had requested. Bathroom on the small side.
The hotel is a fair way out of Santa Cruz and taxis were not that easy to find in Santa Cruz – despite being told it would be 10-15 minutes we generally waited 45-75 minutes. This for a journey of 10-15 minutes!

There is a restaurant on site with standard buffet at breakfast.

Did not think the hotel was particularly good value, but that reflects the lack of quality alternatives in the area. If I were to return I would probably stay further away and get something nicer for the same price.

Room Tip: only take a 6th floor room if you are prepared for a long walk to your room.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vista, California
1 review
5 of 5 stars Reviewed September 17, 2012

My daughter and I came to Scotts Valley because she had a job interview in Santa Cruz. The day of the interview we discovered that we had left the lights on in our rental car. At that point my daughter only had 30 minutes to make it to the job interview. We went to the front desk clerk who immediately contacted their facility person who came with jumper cables to help us start the car. Unfortunately the cables were too short to reach the car's battery. The facility person then found a landscaper on the property who had a longer set of jumper cables. Long story short, they put the two sets of cables together and started the car battery for us. Thanks to the staff my daughter made it to her job interview on time and we avoided the charges for a cab which might not have been able to get her to the job interview on time

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2012

Stopped at the Hilton Santa Cruz at the end of a family tour of California, August 2012. We had pre-booked a suite, which was spacious and very comfortable. (A word of warning, though - the pull-out bed is really only designed for children, as the mattress is thin! The hotel staff were very helpful and provided an extra mattress for it). The hotel layout is a little strange - it's built on the side of a hill, so you have to take an elevator, walk a way and then another elevator to get from the lobby to the top floor - but the upside is that it was really quiet! The pool was a big draw and the area was clean and regularly tidied. The restaurant was really excellent and had a good selection of choices. My only grumble was a problem parking one night, when the hotel was hosting a wedding, and I had to park a long way from the room. Overall, we were really pleased with the hotel and service, and would easily recommend it.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
84 reviews 84 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 12, 2012

Easy access and great rate for a last minute booking. They are very pet friendly with no pet deposit. Quickly responded to a minor issue, and the beds were super comfy. Great value and ample parking. Solid in all categories and would stay there again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Santa Cruz / Scotts Valley

Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hilton Santa Cruz
Santa Cruz Hilton
Address: 6001 La Madrona Dr., Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Santa Cruz
#4 Family Hotel in Santa Cruz
#7 Romantic Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Santa Cruz / Scotts Valley 3*
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