Terrible is an understatement. The bathroom floor was slimy, the fixtures were crusty, the carpet was dirty dirty dirty, the dresser was falling apart, but the worst of it all was the pillows; the pillow cases were white but the pillow inside was disgustingly BROWN! I almost puked. I immediatley went to the lobby and demanded my money back and they refused and started yelling at me. I had the cops come down and filed a fraudulant charge with my credit company. Even if I don't get my money back Karma is going to get the owner big time!

I reserved a room online -- a 2 queen bed "suite" for me and my 3 teenage children. The pics online looked good. When we arrived at about sundown, we were disappointed as we pulled into the parking lot. We went in to pay. The manager was rude and would not give AAA discount. Our room was depressing. It looked like a slum apartment. No exageration. It was dirty looking, smelly, in disrepair, no pics on the walls, wallpaper torn off the bedroom walls, signs of water damage to the walls, etc. There was a low class apartment complex across the street with a lot of noise. The outside of the pool house looked run down and dirty too. After about 5 minutes, we decided this was NOT worth $119.90 (their weeknight rate!). I went to get a refund and check out. The manager refused to give a refund and was rude to me. I am fighting the charge. I will never go to Travelodge (ANYWHERE) again. I ended up finding a place with vacancy that was $40 cheaper, cleaner, much nicer management and they gave me a AAA discount!

This motel was the worst ever. I asked for more towels and they actually wanted me to bring my dirty ones down to the lobby right away so they could wash them. It was filthy. The bathroom had contact paper on the counter to make it look like marble. The breakfast was juice and poppyseed muffins sliced into about 7 slices per muffin. I would never stay here again.

The other reviewers comments about the exceeding rudeness of the proprietors as well as the filthiness of the rooms are right on. We had made reservations on-line. While I was exploring the shops downtown my husband checked in - entered the room - and checked OUT!!! There was a substantial amount of mildew all around the bathroom. When he complained to the proprietor "Mr. Rude". Mr. Rude said "you're looking for luxury accommodations for a bargain price". Luxury accomodations are a CLEAN ROOM???? My husband suggested Mr. Rude check out the room and Mr. Rude refused, stating that if we didn't like it we could go elsewhere. Well, we did. Across the street to the Best Western Torch Light Inn. A bit more pricey but it was a night and day difference in the attitudes of the proprietors. I would very strongly encourage travelers to look other than the Santa Cruz RIVERIA Travel Lodge (the one off Riverside and San Lorenzo, there is apparently another "Travel Lodge" in Santa Cruz)