This was our first vacation in two years, and I had hoped for a nice room for me my daughter and my husband.
When my husband called to verify our reservations I made on-line the manager was very rude to my husband. Then when we checked in, his wife (I guess) was very abrupt. And when someone called she yelled at that person on the phone for trying to make a reservation with her. "If you want to stay here," she said, "make a reservation online!" She then hung up.
When we went to our room--first thing I noticed was there is no view, all the rooms have a large window facing the parking lot, which is facing the other way from the ocean.
Then when I went into the bathroom, I noticed that the area around the sink was covered in what I think was sticky back plastic sheets. Which I think is the same stuff that I use for my drawers at home. And what was worse was the stuff was coming up, as they had lost it stickyness. It looked real bad!
Then I looked out the bathroom window, and to my dismay I saw a camping tent that I could only assume belonged to a homeless man.
There where lots of homeless people there at Santa Cruz.
We walked the so-called ten minuet walk to the beach board walk, and let me tell you it is not ten minuets! It more like 25 minuets or longer!
After we got back (foot sore) my daughter wanted to go to the indoor pool and hot tub.
Well, the hot tub water was green! And the pool water was clear but you could see things floating in it. We both took a shower when we got back to our room!
And that thing about it suppose to be quiet after ten o'clock?--The second night there a man started yelling at his wife or girl friend and hitting the wall, it went on for hours! No one same to talk to him, or tell him to stop!
I didn't sleep well, and went home tired. I swear I'll never stay there again!
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