My family and I checked in late into the resort. Both my wife and I needed to check in because we reserved two rooms, which was rather strange since I figured that if any damages were incurred, my wife (and ultimately me) would be on the hook for the bill.
First impressions, to be honest, were not that great. The rooms are grouped according to room numbers in separate buildings. The buildings look like run-of-the-mill apartment buildings or college dormitories. There’s no facade or anything of note from an architectural standpoint. A set of outdoor stairs take you to the upper floor rooms. Building is bisected by a hallway, with rooms on each side. The hallway is thankfully enclosed with glass doors on each end. There’s a slot for what I assume is your card key to limit the people who can access your building but the lock to the door closest to our rooms was broken. Just pull and it opened. The card reader was also broken as it did not register our key card. So much for security...
The room decor was also interesting, to say the least. Overall the impression is visiting your great uncle Joe’s house that has not been significantly renovated since the late 70’s. No shag carpeting or dark wood paneling but there are odd pieces of dark furniture, including the headboards, which I think are going for a carved polynesian motif. Most of the walls of the room are covered in a beige textured wallpaper-like covering upon closer inspection is supposed to look like... rattan? Then incongruously there is a brushed metal sconce on the wall that jarringly seemed out of place. The room has an alcove which contains a small round table with two chairs. The table top is covered with a pane of round glass. At the far wall of this small alcove is a different kind of wallpaper. It is a dark orange or brick colored wall paper with dark accents. Over this small table is a colorful ceiling lamp. When I first entered the room, I tried flipping on the all the wall switches to turn on the lamp but couldn’t. Then it dawned on me that the ceiling lamp was hanging from a large chain-link chain. And the chain ran from the lamp to the ceiling attachment for the lamp, then to another attachment to hold up the chain by a wall, then ran down the wall. And running through the chain was the electrical cord. Aha! So I followed the chain and cord. The cord plugged into a wall socket. And on the floor, attached to a redundant loop of the chain and cord was the on/off switch to the ceiling lamp. On the floor! I shook my head....It was not obvious at all. By the way, the carpeting consists of this dark blue and brown patterned carpet (not shag) that pretty much says... conference hall or banquet room.
It was a slightly warm in the room, so I turned the thermostat down below the ambient temperature registering on the thermostat. Nothing happened. I looked around my surroundings, took in everything about the room that I experienced and a flash of inspiration hit me. I gave the thermostat a little love tap and well, the air conditioning started to work.
Towards the bathroom, there is a vanity outside of the bathroom that has a sink. But instead of keeping with the decor for the rest of the room, someone installed a modernistic faucet, something you’d find like in some Teutonic-themed post-modern hipster establishment. With an over-the-counter basin sink. It took me a minute or two to figure out how to turn on the sink and adjust the water temperature. The top of the vanity had been replaced with granite but they left the remainder of the vanity, I’m assuming, as is, with the same old dark wood. Then under the sink, next to the pipe to the sink, they left the complimentary tea packages and the ice bucket....
The bathroom, as other reviewers have stated, is pretty small and decorated in tile and orange paint. Did I mention that the curtains to the room are orange with teal stripes? Anyway, the fixtures and the sink and the countertop have been been replaced and are rather new. The tub has an anti-slip piece of rubber that partially floats upward when the shower is running.
But that’s not what really annoyed me about the bathroom and actually the entire room. What bothered me the most is not the above-mentioned architectural and design mishmash that I’ve written extensively about, which is more amusing than anything else. It’s what the resort has done to the toiletries. Instead of the little bottles of shampoo/conditioner/body wash and a little sealed packet of soap, the resort has mounted three bottles of communal body wash, shampoo, and conditioner on the wall. No bar soap! Of course you could move the little bars of soap from the sink or the vanity into the shower. But would it have hurt the resort financially to put a little bar of packaged soap in the shower? Using the wall-mounted dispensers of toiletries makes me feel like I’m showering in a locker room or a dorm, not in a private bathroom in a “resort”. Even Motel 6 offers you your own little bottles of shampoo and conditioner and a bar of bath soap. Is the resort, located in Santa Cruz, trying to make some sort of communitarian statement by doing away with the tiny personal bottles of toiletries and the individual packets of bath soap? I frankly don’t know.
Overall, this is not a horrible place to stay. But I expected more from a "AAA 4 Diamond Resort".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate all reviews even those who do not agree with the style and design of our rooms that were renovated with a retro style décor. It’s appreciated by many but understand you have a different taste for hotel room décor. Chaminade has been recognized by many for achievement of “Green Industry” standards, including but not limited to our use of dispensers for bathroom amenities as a substitute for the plastic mini bottles that have been used for decades. We offer a complete line of Bee Kind amenities which feature certified organic extracts. A portion of the net profits of this product supports honey bee and sustainable pollination research.
I look forward to hearing of your experiences throughout the property. Did you have an opportunity to experience a signature treatment at our spa, hike our many trails through the redwoods or take in an evening sunset from Linwoods Patio? Again, we appreciate all reviews and please fee free to contact me directly should you have the need.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.