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“One Saturday night stay - two nts. not required!” 3 of 5 stars
Review of Casablanca Inn on the Beach

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Casablanca Inn on the Beach
3.5 of 5 Motel   |   101 Main Street, corner of Beach and Main, Santa Cruz, CA 95060 (Formerly The Casablanca Inn)   |  
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Hotel amenities
Ranked #23 of 52 hotels in Santa Cruz
Walnut Creek, Califonria
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
59 helpful votes 59 helpful votes
“One Saturday night stay - two nts. not required!”
3 of 5 stars Reviewed October 1, 2012

Surprised by not having a two night minimum and a room (B Bunglow Beach Street) available with just a four night notice was a pleasant surprise. The Beach Street Inn located right next door had four rooms available but with a 2 night minimum and @ $500. per night for a suite - a little pricey for what we were looking for. Some of the previous comments about the condition of the rooms must come from people that are not familiar with the true Santa Cruz, but take a look at my pictures and I'll show you some were referring to and what really should be fixed. To start with a quick power wash of the exterior walkways would have been nice. The entrance type outdoor hallway to the Beach Street Bungalows was pretty dark and shabby - it could have had a nice mural painting done by some street artists or something - perhaps cover the outdoor walls with ivy. Overall the stay was fine, some tears in the window screens, very dated bathroom, in the kitchen area the doors were backwards on the fridge so you had to close the door from the bedroom to open the fridge - but no mold. The mattress was saggy and yes, the bed was bolted to the wall so it would not bang back and forth if you decided to have fun in the bed. The furniture was a little large for the room - however a great view, located just two blocks from the Beach Boardwalk. The outdoor patio was fine but the table and chairs were too large and took up too much room. I would have preferred some kind of small partition wall separating the rooms on the balcony rather than have planters - it would have shown at least a little bit of privacy. Ice - do you need ice? Well bring plenty of quarters with you as next to the vending machines located out doors where the parking area is you will find the ice machine that works on quarters. I've never seen this before, normally you might have to use your room key if security was an issue but pay ice?.... Overall we did enjoy the stay, though we normally stay at the Dream Inn offering more modern rooms - but they also have a two night minimum so here we were and had a good time. We did not expect the Hilton or Four Seasons so what we got did not surprise us. The somewhat attached restaurant had a separate bar downstairs that served lunch - it was a Santa Cruz type bar and had good food with a balcony if you wanted to eat outside with great views of the ocean and beach. Will we be back? Sure if we can't get in the Dream Inn. We paid $275.00 plus taxes for one Saturday night, two adults. Almost forgot - our next door neighbors were smoking so I guess they have smoking rooms available...not for us.

Room Tip: The Bungalows on Beach street have are closest to the water and beach - only 5 or 6 rooms.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, October 3, 2012
Allow us to thank you for staying with us, and for your absolutely helpful comments on how we can better improve on our facilities, it is very much appreciated and we are very grateful. It is definitely our wish to make the stay of all our valued guests, like yourself, a truly pleasant and wonderful one, and we are glad that somehow we were able to accomplish that with you although there are still a lot of room for improvement. Rest assured we take all your comments very seriously and you can be sure that we shall start working on the issues that you mentioned. We do hope that you will come back again soon so we can make your next stay with us a much better one. Our heartfelt best wishes to you always...
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185 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
1 review
4 of 5 stars Reviewed September 30, 2012 via mobile

We really enjoyed our stay here. It was a little more expensive than other hotels, but well worth it for the convenience to the beach. We stayed in room 14. We loved our location, balcony, and view. It was up a bit so that helped eliminate some of the outside noise. The office staff was very friendly and even remembered my first name. We would definitely come back.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, October 2, 2012
Allow us to thank you for your wonderful comments about our hotel and our staff, it is very much appreciated and we are truly grateful. It is wonderful guests like you who truly make our existence worthwhile despite the challenges of the time. We look forward to seeing you again soon so we can make your next stay with us an even better one. Our heartfelt best wishes to you always...
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Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 22, 2012

I have stayed here 5 times now. I need a good bed, want to hear the surf at night, and want a clean room and hot water. Pretty simple. Some rooms are adorned nicely others just basic. I come here for the location not a fancy room.
Room 18 has a comfortable bed, great view, and situated to not get much other noise. (except one night I could hear the reservation people running their microwave, which was solved by closing the bathroom door)
Room 19 has a comfortable bed, great view, and is situated to not get much other noise.
I have not stayed in 20, but would expect its like 19.
Room 23 has a bed that left me tossing all night, sore and tired in the morning. The location is next to the restaurant, so you hear the fan over the surf until they shut down around 10pm. There is a bright light outside the room to light the stairs. The attendant was attenentive enough to unscrew it when he figured out it couldn't be turned off. The door on this room is glass and the shade is private but doesn't do a good job of blocking light. A lot of hotel foot traffic goes by this room's windows.
Room 24 next door likely has similar issues.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, September 25, 2012
Allow us to thank you for finding the time to give us your evaluations of some of our room, it is very much appreciated, and rest assured we shall take your comments very seriously to better improve on our facilities. It is always our wish and desire to make the stay of all our guests a truly pleasant and wonderful one, so your very constructive comments will help us going forward. We do hope you will come back again soon so we can make your next stay with us a much better one. Our heartfelt best wishes to you always...
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Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 19, 2012

I booked this hotel on Hotwire and chose a 3.5 star hotel. This place is NOT 3.5 stars. 2 tops! Registration was not very good, and the employee did not do a great job explaining where our room was. We had our bikes with us and it was very awkward transporting them up and down the steps. The room was small---and had a double bed which seems pretty small for two adults. There were cracks in the walls, a chunk of tile was missing from the bathroom sink. NO AIR CONDITIONING so we had to keep our windows open. This was not ideal because from 3pm -9pm there were workers right outside our room replacing a railing and the machines they used were noisy, not to mention filling up our rooms with fumes.We cancelled our second night. I did not want to try for a "better" room since we had our bikes with us and moving things around would have been a pain. Also, we had to sleep with the windows open because of the lack of AC so we didn't get a good nights sleep because of the people outside of our room and the howling of the sea lions. I did a triathlon the next day in Santa Cruz which was a little challenging on two hours of sleep. We cancelled the second night because the amount of money we were charged was ridiculous given the state of the room, and I wanted to chill out after my race and this room would not have been fun. Oh, and the curtains smelled as well. Again, NOT 3.5 stars.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, September 21, 2012
Allow us to apologize to you for whatever inconvenience you may have experienced during your stay with us due to the installation of the railings which the county of Santa Cruz mandated us to do. We are truly saddened that this coincided with your stay with us especially because it is always our wish to make the stay of all our guests a truly pleasant one. We do want to make you aware that when you book with Hotwire ( which provides the least expensive hotel accomodation ) you are only guaranteed with a regular room which is normally the smallest one that we have in the hotel, since most of our units our suites, but you could have upgraded if the room that you got was not to your liking. Considering that we are directly across the Santa Cruz Beach, not all our rooms have airconditioning in them. We can only hope that some time in the not so distant future you will give us a chance to make your next stay with us a much better. Our sincerest best wishes to you always.
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London
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 8, 2012 via mobile

Average rooms, which in my opinion are not worth the money. We were supposed to have a beach view in one of the bungalows, technically we could see the beach but it certainly was not facing the beach and was up a side street. This was quite disappointed.

Overall I did not love Santa Cruz and thought it was quite a tired beach resort with not much to do when compared with the rest of the West Coast. We originally wanted to stay in Monterey but as we were only passing through they have a 2 night min over the weekend so we chose to stay here instead.

The staff were very helpful and Adam, the bar man, was fantastic - one of the best I have come across.

I did think that the hotel was expensive for what it offered but then I would never go back there and would suggest trying another location for a better overall experience.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, September 10, 2012
Allow us to thank for staying with us although we are a bit saddened that we were unable to make your stay a wonderful one. We are a bit surprised that you found our rate to be high because we actually have the most competitive rate in the area compared to the other beachfront properties, and had this been beyond your budget then you could have found a hotel in the backside with a more modest rate. Contrary to your own personal opinion, Santa Cruz is a very popular destination for tourist who truly appreciate the historical value of this area, and appreciate the serene and slow pace nature of this place. Rest assured, we shall continue to have our valued followers and guests always, and may you find the place that will better suit your taste and budget. Our best wishes to you always...
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Europe
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 25, 2012

This is a hard review to write because there doesn't seem to be a lot of solid options for hotels in the area. As my wife and I drove around, we kept an eye out and the reality is there are simply mostly motels and inns.

The Casablanca is in a GREAT location. Across the street from the beach, a block down from the famous boardwalk in one direction and a half a block from the wharf in the other direction. About a mile walk and you are downtown. Sleeping to the sound of the ocean, sea lions barking, and the occasional seagull flying by is definitely a wonderful experience.

Now to the cons. The room, as has been mentioned here, is very outdated. It looks like an old tiny apartment that has been changed to a motel. There is a small kitchen with a sink, a fridge, microwave, and stove. The kitchen is more like a narrow hallway to the small bathroom. The room is very small. The locks on the door mostly don't work and the chain simply fell of the doorframe, so it was useless. The hotel needs to invest in some CLR and get the grime off the shower head. Pretty gross. The bed was not very comfortable and extremely squeaky, although the pads on the back of the bed posts to keep them from damaging the wall when being banged back and forth gave my wife and I a laugh. The furniture is minimal with a small table with 2 chairs, and a larger sitting chair which blocked the path to one side of the bed. The closet is hard to get to because of the table/chairs, and the safe in the closet did not work.

There is a very simple continental breakfast put on in the lobby. When getting some food, my pregnant wife who was with me so we could get away and relax saw a sign about the State of California acknowledging chemicals on the premises that could cause birth defects. Wonderful. We were told this is a requirement for anyone using chemicals to clean, so it was understandable. What bothered us was this sign was hidden behind a potted tree. Makes you wonder...

In the very early morning around 3 or 4 AM, we found out there are raccoons that sometimes raid the trash. How did we find out? Because we heard them? No, that would have been preferred. We found out because someone else heard them, called the front desk, and the staff member talked very loudly about it right in front of our room and woke us both up. Now, I understand the guy working the graveyard shift was probably excited to actually be able to talk to a guest, but seriously. Could you whisper or talk in the lobby?!?

This was supposed to be a relaxing stay for my wife and I because of some recent medical issues, but because of the bad room and loud staffer, I come home exhausted and actually had to pull over when driving back to the Bay Area to avoid falling asleep at the wheel.

It's hard to write this because the location is so great, but I have to tell the truth.

This is a review of a beach view room and not a bungalow which, according to other reviews, seems to be the place to stay but with no view. I got this room on Hotwire but had I paid the full price of $250 I would have been upset. My wife still felt ripped off.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, August 27, 2012
Allow us to first thank you for staying with us, it was truly a pleasure. With regards to the issues that you raised, we do have to remind you that we are a historical property which will be celebrating our 100 years of existence soon which explains the old fashion way our building was built, but rest assured with the other matters that are within our control we shall give it our immediate attention.
With regards to the signage about the chemicals, it is a requirement in all hotels which is why it must be posted, and it really is mostly because of the cleaning chemicals that is used for cleaning rooms, etc. No, it was not intentionally hidden as you seem to claim but we shall check on this issue as well.
We are sorry that you did not get the relaxation that you had wanted during your stay with us, but as always we take all the guests comments and criticisms very seriously which helps us in improving our facilities and services more. We do want to assure you that the rate that you got from HOTWIRE is a very much discounted rate compared to what our other guests paid for their rooms, so you were definitely not ripped off as you claim. It may be wise for you to check on the rates of all the Beach front hotels to properly know the going rate in the area. We do wish you and wife well and hope that one day soon you will be able to find a hotel which would better suit your budget and your requirement.
Our best wishes to you always...
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Brisbane
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 14, 2012

We arrived in Santa Cruz late afternoon and most places we tried were full we drove past Casablanca and it had a vacancy sign so stopped in reception first impression of it is it looks a bit old and tired but we asked if any rooms were available a friendly lady advised us only the captains room was available She kindly offered to show us the room it had huge views of the beach and whilst quite masculine in decor a very tidy and clean room so we took it .She then offered to book us in to the restaurant for dinner even though it was fairly heavily booked . We had really good service and excellent food. The hotel could do with some feminine touches but the friendly staff more than make up for it.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francisco A, Manager at Casablanca Inn on the Beach, responded to this review, August 15, 2012
Allow us to thank you so very much for your wonderful comments about our hotel, our staff and your stay, it is certainly very much appreciated and we are grateful. It truyl is wonderful guests like you who make our existence in this industry truly worthwhile. We shall take your suggestion very seriously and give our rooms a bit more of that soft feminine touch to make the ambience a bit more cozy. We do hope you will come back again soon cause we did enjoy being of service to you and making your stay a truly pleasant and wonderful one. Our sincerest best wishes to you always...
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Additional Information about Casablanca Inn on the Beach

Address: 101 Main Street, corner of Beach and Main, Santa Cruz, CA 95060 (Formerly The Casablanca Inn)
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casablanca Inn on the Beach 3.5*
Official Description (provided by the hotel):
The historical Casablanca Inn is strategically located across the street from the Santa Cruz beach, a block away from the wharf and the boardwalk. All our rooms are beautifully decorated and have a breathtaking view of the beach. Some of our rooms have a unique design which reflects the distinct character of the historic Cerf Mansion. Over the years, the Casablanca Inn has been fortunate enough to cater to some of the most influential and famous personalities of our time, which has immensely appreciated the elegance that our hotel has to offer. ... more   less 
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Also Known As:
Casablanca Inn And Bistro
Casablanca Inn & Bistro Hotel Santa Cruz
Casa Blanca Hotel
Casa Blanca Motel

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