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“excellent service” 4 of 5 stars
Review of Comfort Inn Beach/Boardwalk Area

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Comfort Inn Beach/Boardwalk Area
2.0 of 5 Hotel   |   314 Riverside Avenue, Santa Cruz, CA 95060   |  
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Choice Privileges Points
Ranked #14 of 53 Hotels in Santa Cruz
Certificate of Excellence 2014
El Sobrante, California
2 reviews
“excellent service”
4 of 5 stars Reviewed May 28, 2013

We had a very good stay at the Comfort Inn (near beach boardwalk). Hotel is walking distance from the Sta Cruz boardwalk, and the room was clean. This is our second time and the service is always excellent, very friendly people.. Ken and Ebi. We have to check out the next day and asked for a permission to live our car in their parking lot so we can still go back to the amusement park and stay 3 more hours. They let us park even though this is the memorial day holiday and the hotel is full. It was nice of them to let our car stay and park. Thank you! and this is a very good place to stay and enjoy the Sta Cruz beach boardwalk.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

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215 reviews from our community

Traveler rating
    78
    81
    28
    12
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 24, 2013

The service and friendliness of the manager and staff was awesome. The hotel was extremely clean. I was impressed by the manager Ken, who went out of his way to make sure we were comfortable. I will return to this hotel in future!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 22, 2013

Very small motel. Very small parking area. Requested a non-smoking room, which we did get, next to the outside ashtray. SO smokers, smoke came in, especially everytime we opened our door. Smallest pool I have ever seen.

Room Tip: Away from outside ashtrays.
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Top Contributor
178 reviews 178 reviews
57 hotel reviews
Reviews in 82 cities Reviews in 82 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed May 8, 2013

The greeting and service here is very friendly but the property is pretty much behind the times as far as style is concerned. We were thrilled when we realized the room carpet was still a bit damp from a cleaning but the other furnishings needed a good sprucing up too. This property may very well be the best in the area as it is just about a block's walk to the boardwalk and beach, but I'm not one for the old blanket & tired bedspread bedding style. We found the bed to be quite comfortable and the room was relatively quiet for being on a main street but all in all I'd most likely choose a B&B for our next Santa Cruz visit.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fayetteville, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 5, 2013

We stayed at this motel because of the glowing recommendations from Trip Advisor but felt a sinking feeling as soon as we pulled in the parking lot. It is true that the owner and operator was warm, friendly and responsive to his guests. The room was also clean. However, what needs to be emphasized is that this is an old style motel in a rundown, sketchy area. I don't know what kind of pillows the previous guests are using at home, but our motel pillows were shapeless, flimsy sacks, the bed was saggy, bedding threadbare and the walls quite thin. The neighborhood is filled with Tarot card readers and similar old motor inns. This hotel was rated #7 out of all hotels in Santa Cruz. How can a place like this be the 7th best motel in Santa Cruz? Because of this high rating, we were lead to believe that we would be staying in an establishment that was of a higher quality. We didn't expect the Plaza, but we were hoping for something more updated. My gripe is not with the motel as much as it is with Trip Advisor. You cannot compare apples with oranges. You don't get a meaningful statistic by taking the ratings of a 1 star motel and numerically ranking it with 2, 3, 4 and 5 star motels. I would rather stay in an average 4 star motel than in a 1 star that gets all excellent ratings! We were only in Santa Cruz for one night and made the best of it, but will research even more thoroughly next time we are in an unfamiliar area.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redwood City, California
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 26, 2013 via mobile

This is the best place for the money. This is our second time staying here and we woukd definitely come back again.

The staff has always been wonderful. This was a last minute trip; I had booked online at the beginning of the week. We kept debating on where to go and unsure of which days. I ended up calling the motel directly and th woman could not have been more helpful. I ended up calling her twice; I apologized for seeming wishy-washy, but she responded no problem and please call back again if you need to.

I was a little surprised on the rates for a Friday and Saturday during this time of year. We may have stayed another night, but too expensive.

Overall, wonderful place. We have been in room 405 each time ... really nice and roomy.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grand Forks BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 18, 2013

Did not have a room booked for our night stay on our way home to Canada but came across this motel. Room was clean and the location very close to the boardwalk.The owner did everything he could to make our stay a pleasent one. From giving us what he thought would be the quietest room ,to letting us park close to the office because of the stuff we had packed in our car his service and politness was amazing. When he found out we were from Canada he made sure we knew his phone plan had unlimited calling to Canada. In all of our travels we have never been treated so well by anyone in a Hotel or Motel.

Room Tip: We like to stay on the second floor so we don't hear people walking above us.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Beach/Boardwalk Area

Address: 314 Riverside Avenue, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Santa Cruz
#9 Romantic Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Beach/Boardwalk Area 2*
Number of rooms: 30
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Also Known As:
Comfort Inn Beach/Boardwalk Area Hotel Santa Cruz
Comfort Inn Santa Cruz
Santa Cruz Comfort Inn

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