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“Not bad, just not great.” 3 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   1101 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #9 of 52 Hotels in Santa Cruz
Bonney Lake, Washington
Top Contributor
70 reviews 70 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
“Not bad, just not great.”
3 of 5 stars Reviewed June 7, 2013

I think the theme of our trip through California has been "old". Old roads, old trains, old motels. This Quality Inn looks like it was really something - in 1968. Don't get me wrong, this is NOT run-down by any means. However, its better days are definitely behind it.

The good - this was an adequate, clean room off the 2nd floor patio (tile and trees - it still has charm)
The not-so-good - Security latch screws were all loose (fixed with my pocket knife screwdriver); loose tiles on the floor below correspond to the crack in the ceiling above (likely a reminder of past earthquakes in the area?)

Breakfast was not worth stopping for - no protein, all breads/pastries/cereals (not good for all of you diabetics out there) - we elected to visit Jack-in-the-Box, instead.

Given all of that, one must remember that this is Santa Cruz...an interesting and eclectic place. The Quality Inn is less than 10 minutes from the Boardwalk and Wharf (good food there), and a few more minutes to Henry Cowell Redwoods State Park. So this is not a bad starting point.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualityca561, Manager at Quality Inn, responded to this review, June 9, 2013
Dear Traveler,

Thank you for the feedback it is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ruislip, United Kingdom
Top Contributor
176 reviews 176 reviews
38 hotel reviews
Reviews in 67 cities Reviews in 67 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed May 22, 2013

check in very efficient, room was ready, the area is nicely keep neat and tidy, room size was great, big bed, very comfortable, table and chairs and 2 seater settee, flat screen tv, big bathroom and wardrobe and a working desk - what more could you want for a stopover.,

would recommend, the walk to the pier and boardwalk is about 20 minutes, go straight down pacific avenue and you pass some nice restaurants and shops before you reach the beach.

nice little pool and lounging area too !!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed May 13, 2013

I have mixed feelings. For the area, I think this place is a good choice. But the area is kind of not so great. I wish I had looked into staying in Capitola or Aptos instead because the street where most of these hotels are, is rather dumpy. I was glad it got much nicer of an area once we got to West Cliff Drive / Wharf areas. When we first arrived, we sort of wondered about the town overall.

My biggest suggestion for this hotel is if you offer a fridge, don't have it unplugged before guests arrive. They're actually quite big and by the time ours cooled off, any food we brought with us had to be thrown away. I was depending on being able to use it, yet it took about 10 hours to get cold. (Ours also was missing some stripping so I'm sure that contributed to the problem as the cool air probably kept escaping. Eventually it worked. But having it unplugged is just bad policy, especially since it's not a completely mini fridge and guests may want to bring stuff with them that they'd like to keep cold immediately. I had so diligently kept food and drinks and sandwiches on ice all day and it was a wasted effort.)

As to breakfast, loved the waffle maker. But they only have hard boiled eggs, no other hot breakfast items like other Quality Inns I've been in. So it's like carb overload! They even have a picture of scrambled eggs and bacon in the breakfast bar... that doesn't help! :)

The staff here was very nice. The room was clean (though even though we had a non smoking room, you can still smell smoke. Keep that in mind if that's a problem for you.) The only real noise we heard was the very loud plumbing of other neighbors. Otherwise, it was pretty quiet.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 18, 2013 via mobile

Much better than expected for the price. I had room 222.

It was spacious and had all the extras: coffee, fridge, microwave, Heater and I was pleased to find a flatscreen TV with HBO. No comedy central though.

Breakfast was good enough. Cereal, coffee, juice, waffle iron, toast.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orangevale, California, United States
1 review
5 of 5 stars Reviewed March 9, 2013

We come to Santa Cruz very often because we have a son who is attending the university in town. We are pleasantly surprised by the value, the size of our kind-bed room, and the price is inexpensive. We arrived at late evening the lady at the front desk was very helpful and friendly. The hotel rooms are located at the back, and far away from the main street, so a good night sleep is ensured.The breakfast was adequate, more than just a continental breakfast as advertised. The breakfast room was bright and clean. Owner is very friendly. We definitely will stay here again next time.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
59 reviews 59 reviews
58 hotel reviews
Reviews in 53 cities Reviews in 53 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 13, 2012 via mobile

Good spot on Ocean st just off the highway. Great if you're just getting into town ir if you gotta leave right away in the morning. If you're arriving late expect to have to ring the night time buzzer as the front desk isn't open all the time. Luckily the manager didn't appear to be all tired and grumpy when we checked in at 2am. Rooms were average size. Beds had 4 pillows on each. Had to leave early so i didn't get as much sleep as i would have liked, but I slept like a rock and felt pretty well rested on a short sleep. No complaints about this place.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 22, 2012

This past weekend was my 3rd time statying at this hotel. On each visit the staff has been friendly, the room clean and orderly and all appliances working. The bed was turned down when we walked into the room making it feel warm and welcoming. It was a cool evening and the heater worked great. Our bed was comfortable and they provided enough pillows for a restful night s sleep. The breakfast was ok. Nothing out of the ordinary.....a few bread choices for toast, pastries, yogurt, cereal and fresh fruit and juice. The coffe was good, but I would have liked to see have seen some flavored coffee creamer ( but that's just me). The one thing we did enjoy was being able to make a fresh, "home made" waffle. It was enough to hold us over until lunch. I had origianlly booked another hotel up the street because it was less expensive. After reading further reviews on the less expenisve hotel I decided to cancel and book with Quaility Inn. It was a few buck more, but well worth it. I would highly recommend Quailty in, Santa Cruz if you're looking for a clean, comfortable place to stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 1101 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Santa Cruz
#7 Family Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 42
Official Description (provided by the hotel):
Quality Inn Hotel in Downtown Santa Cruz, Beach Boardwalk and Wharf:The Quality Inn® hotel is conveniently located at the intersection of Highway 17 and Highway 1. Local attractions like the Santa Cruz Beach Boardwalk, Santa Cruz Wharf (with its many shops and fine dining) are close by. The University of California Santa Cruz, Big Basin Redwoods State Park, Henry Cowell Redwoods State Park and Roaring Camp Railroad are also nearby. ... more   less 
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Also Known As:
Quality Hotel Santa Cruz
Quality Inn Santa Cruz
Santa Cruz Quality Inn

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