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“Great stay” 4 of 5 stars
Review of BEST WESTERN PLUS All Suites Inn

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BEST WESTERN PLUS All Suites Inn
2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060   |  
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Stay 2X get $50 gift card
Ranked #14 of 53 Hotels in Santa Cruz
Mildura, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great stay”
4 of 5 stars Reviewed November 4, 2013

Stayed for one night on our road trip back to LA. Picked at random and was pleasantly surprised. Good price room with free wifi and breakfast. Free parking. Tv had cable channels, comfy bed and quiet room. Would stay thee again.

Room Tip: 3rd floor at the back of the property are quiet.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, November 7, 2013
Thanks so much for your review! It's always nice to choose a hotel on the spur of the moment, and get pleasantly surprised isn't it? We love to hear that you had such a great experience at our property, and hope that you remember us the next time you're in the Santa Cruz area!


Sincerely,


Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 2, 2013 credit card Amex Card Member Review

Our air conditioner did not really work. I think it's also important to note that there is not central air conditioning, but one through the wall unit. In both of the suites we were in, this was through the living room. Our room was also full of ants! The staff were nice enough to switch us into another room, but I would likely not return to this location.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, November 7, 2013
I'm so sorry to hear that you had a less than ideal experience. If you would like to email me at cindy.mcdonald@bprproperties.com to discuss your stay, and to let me know which room had problems, I would really appreciate it. I would love to be able to follow up and ensure that our maintenance staff makes any repairs necessary to ensure that future guests do not have the same experience. We are in the process of a major renovation, so by February we're going to have made a lot of huge changes. I hope that you choose to come back and see us again so that we can have another chance to provide you with an amazing stay!


Sincerely,


Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

BEST hotel suite for the price I have ever stayed in! Was amazing...fireplace at the foot of the bed, jacuzzi tub for two, plus an additional room with a separate TV and couch, mini fridge and microwave and extra bathroom. Will definitely only be staying at Best Western Plus All Suites in from now on!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, November 7, 2013
I'm so happy that you had such a wonderful experience in one of our Honeymoon Suites! Those rooms are super amazing, I especially love the dual sided fireplaces in them. I love to hear that we are now your hotel of choice in the Santa Cruz area. Thanks so much for your review, and we'll see you again soon!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin, California
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2013

Right in the heart of Santa Cruz, you can't beat it! Clean rooms, comfortable beds and great service. Easy in & out to all the local attractions. Right off Hwy 101, but not in the noisy area! Great location, prices in the medium range. Children friendly.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experiencce Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, November 7, 2013
Thanks so much for taking a moment to leave us a review! We do try to be as family friendly as we possibly can be. Families, don't forget that we have board games to borrow and an Xbox Kinect in the lobby available for any of our guests to use during their stay. We hope to see you again soon!


Sincerely,


Cindy McDonald
Guest Experience Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 30, 2013

We stayed in the Best Western for 2 nights. The hotel and management were super accommodating to all of our needs. They got us hot water in middle of the night from the kitchen, found extra utensils, and even helped us pack up our room because we were having difficuties getting the kids to cooperate.

Stayed May 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, November 1, 2013
Wow! Thanks so much for the great review! Our staff is always pleased to help our guests in any way possible to have an amazing stay and ease whatever challenges you might be experiencing. I'm glad that we were able to help you with utensils, which we always have at the front desk as well as plates, bowls and various hygiene products. I hope that you'll come and see us again soon!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

Great value with quality service and amenities. Full breakfast included is a plus. Good location located about 1 mile from the beach and boardwalk. Only a few blocks from downtown Santa Cruz which makes walking an option. The room we had on this visit was more modern and fresh than the mini suite we had on last visit.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, October 29, 2013
Thanks so much for coming back to see us again! I'm so glad that everything about this stay exceeded your prior visit, and I hope that we continue to improve with each time you come to stay with us!


Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 23, 2013 via mobile

We stayed here for 4 nights, over a busy weekend in October. My son got married in Santa Cruz and this was a excellent place to relax after the wedding. Although we didnt have a party or lots of people here at the hotel. They didnt want any huge groups hanging out in the lobby making noise- ( we even had to sign a waiver - saying we wouldn't have any after parties there) .

The free breakfast was ok, lots of people in the morning .. so there wasnt alot of things
available that Sunday morning.. but overall a great stay.
The front desk (Cindy) was AWESOME and helped us with maps and getting directions printed.
The laundry room was excellent, only 1 washer/dryer but very fast..

Parking was under the hotel, and they have security at night... and camera's... alot of homeless around in all of Santa Cruz.

Excellent stay, we will be back!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAS95060, Guest Experience Champion at BEST WESTERN PLUS All Suites Inn, responded to this review, October 25, 2013
Ella, you and your whole family have been a joy this week, and we were thrilled to have you! I'll make sure to speak with my breakfast attendants to ensure that they're refilling the breakfast food as quickly as possible, but I know that there are occasions in which they have to wait for something to finish cooking before they can bring it out.
I was so happy to be of assistance to you. Thanks so much for leaving such a detailed review, and letting our future guests know some of the details of our property. I really do appreciate it and hope to see you again soon!



Sincerely,

Cindy McDonald
Guest Experience Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Santa Cruz
#8 Business Hotel in Santa Cruz
#14 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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