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“Average Hotel don't get too excited” 3 of 5 stars
Review of BEST WESTERN PLUS All Suites Inn

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BEST WESTERN PLUS All Suites Inn
2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060   |  
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Ranked #11 of 52 Hotels in Santa Cruz
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Average Hotel don't get too excited”
3 of 5 stars Reviewed September 20, 2012

My Overall experience for this hotel was average.

Positives:
Rooms are good size and feels like an upgraded version MOTEL from inside.
Breakfast is good eat as much as you like so that is a plus!
Easy to park

Negative:
There is nothing around in that area no amusement.
Does not feel very welcoming inside the hotel, although staff are helpful

DO NOT -go to the Italian Restaurant opposite the hotel, the food they do is POOR and to make it worse they charge you arm and a leg. I got 2 plates of pasta for two people with coke and it cost me $70. When I looked at the bill I was SHOCKED!!! and I thought I was in RITZ hotel UK then I looked around and pinched myself to realise it was this poorly unwelcoming restaurant which is there to rob you.

Will I go to stay at the hotel again - BIG NO!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you so much for taking the time to review our hotel and your recent visit to Santa Cruz. I am glad you enjoyed our staff and breakfast during your stay with us. I am sorry to hear that you did not enjoy the restaurant across from the hotel, but please keep in mind it in no way is affiliated with our establishment. I am sorry to hear you would not stay with us again, and would love the opportunity to speak with you about it further. Please feel free to email me at any time at lgoldstein@bprproperties.com.
Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed September 15, 2012 via mobile

My husband and I looked into many hotels before we finally gave up and chose this one. It was $110 plus a hundred dollar deposit for the night and the room had a living room area with a large flat screen tv, microwave, mini fridge and wet bar.
Bathroom was a decent size and the hallway led to the king size bed, desk and another flat screen. The hotel was clean and quiet. It was great to have my kids in one room watching cartoons, while we watched what we wanted in the other room.
My only complaint was that the air conditioner was like a very loud fan. The tv's were also very delayed...took an hour to flip through 5 channels.
My favorite part about this hotel was the breakfast! ! Sooo good! Fresh bacon, eggs, waffles, juice, breads, yogurt, etc
Oh and my visa never got charged so the stay ended being free :X

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you so much for choosing our hotel during your recent visit to Santa Cruz. I am sorry to hear your fan in the room was loud but it sounds like you still had a great trip! I am glad you enjoyed the room, hotel and breakfast and hope to see you next time you are in town!

Lacey Goldstein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold River, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 11, 2012

Second stay. We were very pleased with our accomodations. The room was clean and spacious, absolutely nothing to complain about.

The front desk staff, particularly at night, were awesome. They were able to find plates, forks and even a plastic knife for us to enjoy the desert we had brought to the hotel!

We stayed in the back and it was very quiet. If forced to find fault, it was the breakfast. There was a rather large group of teenagers there and the staff could not keep up the demand for the food...

Room Tip: The back is much quieter!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you so much for taking the time to review our hotel, and welcome back since this was a repeat visit for you! I will forward on your kind words to my staff, as they truly strive to make this a home away from home for all of our guests. I am sorry that breakfast was not stocked quickly enough, and will work with my team to implement improvements for the future. We look forward to seeing you next time you are in town!

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 3, 2012

We stayed here in August 2012 on our way up highway 1 as a night stop over. The hotel was easy to find and the rooms are large. The bathrooms are on a bit of the small side and we were given a room that faced the main road and the noise of the road and lobby were pretty loud. Average breakfast. I would only recommend this hotel for one night.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you so much for taking the time to review our hotel on Trip Advisor! I hope you enjoyed your trip down the coast; it really is a beautiful journey! We hope you will keep us in mind if you are ever back in the Santa Cruz area.

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 30, 2012

We stayed only one night here, but it was a very pleasant experience. The staff were very nice and the room was clean and comfortable. The location was perfect for business travel. It was convenient to downtown and easy to find. The continental style breakfast was just enough and the atrium area was very pleasant to sit and enjoy breakfast. I would recommend this place as a convenient, easy and clean hotel.

Room Tip: Rooms facing the street can be a bit noisy, but not too bad if you're used to street noise.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you so much for your review of your recent stay at our hotel. I am so pleased to hear that you enjoyed our location, room and staff. The atrium area we have for our breakfast is truly unique, and it is a very enjoyable place to be. Thanks for highlighting it in your review! We look forward to seeing you next time your business travel needs bring you to the Santa Cruz area.

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 20, 2012

The location was good and the staff was pleasant and helpful. Otherwise it did not live up to my expectations at all. The furniture and carpets were dirty. The door latch was broken and you could not avoid being cut by it. How can a motel whose rooms are not suites be called "All Suites".

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you for taking the time to review our hotel on Trip Advisor. I am sorry to hear you did not enjoy your stay with us, and would love the opportunity to discuss this further with you. Feel free to email me at time at lgoldstein@bprproperties.com

Thanks,

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 20, 2012 via mobile

I think the easiest way to sum my stay up is the good vs bad, then sum up my experience. With that said...

GOOD: Great location, blocks near Santa Cruz's beach boutiquey shopping escapes-good ambiance and very artisan downtown. Spacious large rooms. You can really just let down because there's plenty of room to loathe. Somewhat modern appearance. They bed has the multisheet with accented bed pillow and throw going on. Big sturdy stained furniture and a designed sofa couch as your lounge. Bonus like-mini fridge and microwave in your room and if you have the couch room, 2 TVS to accommodate difference boobtube interests. No flat screens though, that's the not modern area. Bathrooms are big, eye catching, with quality brand named toiletries you know (Pantene shampoo/conditioner, Vaseline lotion). Couch in separate quarters without the bed. It's a sofa couch that is separated from the bed area by the bathroom, almost a studio apt feel. Free Breakfast! Not bad to have to spend extra for breakfast food somewhere else when someone provides it for you daily. Loved their waffles, make them golden brown and crunchy, yet fluffy in the inside. And a little more than just continental including bacon, eggs, oatmeal, juice assortments, pastry assortments, yogurt and cereal assortments. Business center available. Fitness center available. Jacuzzi and hot sauna available. Guest garage. If its not busy you are assured a spot where not worrying about parking a block or two away is such a relief. Complimentary paper, Internet, beverages around for your comfort and convenience.

BAD: Depending who you deal with, front desk can be very unprofessional and unhelpful...particularly nightshift. She's blond, wears big earrings and ditszy, and you could tell she's waiting for you to get out of her hair so she can return back to her uninterrupted break.
Oh and she doesn't smile either. Dirt marks. I'm thinking the hotel is really old and has not hired a company to shampoo or deep clean their upholstered furniture, or they bought second Han used hotel furniture from another hotel closing down. EVERY CHAIR I sat on had a stain. Either a dark dirt mark or a whitish who what eww I don't want to guess mark somewhere on the fabric. Thats really disgusting and turned me off a couple notches down. Espcially in the lobby near the fire place, they have bright big lounge couches that you want to sit on but as you go closer to see the stand out dirt marks that kinda makale you wanna pull out a couple hanky or towels out so you can place on top of the seat before placing your head or bottom on! Beds were okay. Looks nice but no pillow tip so you may have a back ache in the morning. Furniture was dusty upon check in. Housekeeping, please include dusting rooms before vacuuming and maybe a quick polish here and there because when theres dust, there dust mites!! If you have allergies BEWARE!! If you turn the fan on, they will attack. No pool!! From the the front, hotel looks pretty big. And from a town that could get hit during summertime you'd think they'd have or pool. Or a decent water oasis to enjoy on top of the the other amenities but NO. They do have a hot tub that us 3 1/2 feet deep that fits about 8-10 people. If you have little kids and no one else is in there it can be a little pool for them. TV is outdated. Uneven temp in lounge area than bed area. Despite the fan being on, it's stil warmer in the couch area that'll leave you sleeping in your undies if you're bunking there. Breakfast had some dings, cheap microwave bacon gave me a bad stomach ache. Egg beater scrambles were over beat and cooked. Hard boil eggs had shell bits on an lint hairs, be careful. Bananas were green, their not even edible yet so why place them out.

SUMMARY: I guess if you want to sleep in a franchised well known hotel that's 3 stars with a 3 star price, hopefullyanagement can fix the 2 star items and listen to what can improve their overall quality, comfort and repor with travelers. I wouldn't mind coming back but if I did within a years time and it still stayed the same, let me advise that there are hotels more exceptional than here that are priced the rate that can be more choosable over this.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, October 9, 2012
Thank you for taking the time to write us such a detailed review of your recent stay with us. I’m glad you enjoyed the room, and all of its amenities. We are currently in the process of updating all of the in room TV’s to be 37” Flat Screens and this will be done in the next month or so. I am sorry you had several negative experiences with our staff, breakfast, and housekeeping and would love the opportunity to discuss these items further with you. I would love to have you back at the hotel. Please feel free to contact me at any time at lgoldstein@bprproperties.com

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Cruz
#10 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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