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“Comfortable Bed, convenient location, quiet in the room” 5 of 5 stars
Review of BEST WESTERN PLUS All Suites Inn

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BEST WESTERN PLUS All Suites Inn
2.5 of 5 Hotel   |   500 Ocean St, Santa Cruz, CA 95060   |  
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Ranked #14 of 51 hotels in Santa Cruz
Santa Rosa, California
Top Contributor
78 reviews 78 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
“Comfortable Bed, convenient location, quiet in the room”
5 of 5 stars Reviewed July 17, 2012

Even though the street was busy, and I had a room right off the lobby, it was relatively quiet in the room. I kept the fan on for a little white noise. Jacuzzi in the room was ok, but no jets for the back, just on the sides and feet - cant complain. there is a larger community jacuzzi but no swimming pool. The breakfast was free, and your typical hotel fare with waffles, eggs, oatmeal, toast, etc. Friendly staff. It is a nice walk into downtown or the boardwalk - lots of good places to eat within walking distance.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, July 30, 2012
Thank you so much for taking the time to review our hotel on Trip Advisor. I will be sure to pass your kind words on to our staff, and we hope to see you next time your travels bring you to the Santa Cruz Area.

Lacey Goldstein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • French first
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English first
Sonora, California
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 15, 2012

This is a pretty normal BW property, but the staff is very nice and the rooms are above average. The hotel is very close to the Beach Boardwalk (not walking distance though) and a block from the government center. There is a good selection of restaurants within walking distance. The downside is the pool and spas are small with no room, and the breakfast is the usual unappetizing BW breakfast.

Room Tip: The third floor rooms are nice.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 18, 2012
Thank you so much for your recent review. Unfortunately, we do not have a pool at our facility, and only have a large spa. We are in a great location, easy access to many restaurants and downtown. I would love to hear more from you regarding our breakfast, and what items you would like to see added. Please feel free to contact me at lgoldstein@bprproperties.com.
Thanks,
Lacey Goldstein
General Manager
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oakland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 14, 2012

We stayed for one Friday night, graduation for many students. The hotel was sold out but when we arrived a staff member gave us the option of 2 different rooms and had someone give us a tour. He warned us that one of the rooms was across from the ice machine. We chose it anyway as it was on the top floor and had a window letting in a cool fresh breeze. Some of the other rooms are interior and don't have windows opening to the outside. The ice machine ended up to be a welcomed white noise as there were many many teens mingling the corridors celebrating the beginning of summer. Upon returning home I noticed my nano pod was missing. I called and spoke with Teddy who tracked it down and had it in the mail the next day! The rooms are nice enough, beds super comfortable, good location if you want to be near everything. If I needed to stay in the area I would stay here again, no surprises with Best Western, and I certainly appreciated the honest staff.
I do wish they had pay per view or some premium channels, I hate commercials.

Room Tip: Chose a room with an outside window if you like fresh air.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 18, 2012
Thank you so much for your recent review and your kind words. We do have a fantastic team, and we always work as hard as possible to get items left behind back to their owners as quickly and efficiently as possible. We look forward to seeing you next time your travels bring you to Santa Cruz!!

Lacey Goldstein
General Manager
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Sacramento, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 1, 2012

I am very angry with Best Western right now / again! They did this to us in Reno, NV and now they're trying to do it in Santa Cruz, CA. We did NOT smoke in their rooms either time and here we are fighting this again! It's a definite scam. Hotels find creative ways to make more bucks in scams like this. Once in Santa Cruz at the Comfort Inn my friend and I both got charged for taking towels. We had adjoining rooms and all the towels were in ONE room in pile together. We purposely put all the dirty towels in one spot in one room. The doors connecting the rooms were still open - clearly showing them that we were together but they tried to charge both rooms for taking towels. What the?! They're hotel scams. I will never stay at a Best Western again! Screw their rewards points. I'll find a BETTER quality location.

Room Tip: Stay some where else. That way they won't try to say you smoked in their room and charge you $30...
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 18, 2012
At the Best Western Plus All Suites Inn we pride ourselves on being 100% non-smoking facility. We do implement high smoking fees associated with violating this policy to ensure we NEVER sell a room until it has been deep cleaned after a guest smokes in the room. Please feel free to contact me directly at lgoldstein@bprproperties.com if you would like to discuss this issue further.

Thank you,
Lacey Goldstein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 23, 2012

First the positives: This is a nice Hotel with courteous and helpful staff. It is clean with a modest suite of amenities including a free self-service well rounded breakfast. I was part of a party who stayed in three different rooms. Although this is billed as "All Suites," it certainly is not. Using the common definition of "Hotel Suite" of multiple rooms sharing a single living quarter often with a kitchenette or kitchen, none of the three rooms qualified. One room was a spacious bedroom area (no door) with fireplace at one end and a roomy living area at the other with a convertible sofa. These were joined by a wide hallway in which was the door to the spacious bathroom. Only a small microwave and fridge were provided. The other two rooms were exactly what you would find in a regular hotel, but a bit more spacious. Just a single room with beds and a bathroom. In no way were these last two suites. But they were all nice and clean.

The negatives: There is one small elevator that services the entire Hotel which is entirely self-service. Not at all adequate. It can fit one luggage trolly and two people at a time is all. The heating/AC is not what one would expect in anything like a suite. The rooms that were suite-like were very long. The Heating/AC unit is the wall-through heat pumps commonly found in inexpensive Motels. They do not have the capacity or ducting to heat or cool the entire room and the temperature in the living area was always 15 - 20 degrees hotter than the sleeping area where the unit is located. Very uncomfortable. You froze at one end of the room and burned at the other,. There is no ducting which is required to maintain temperature in such a large area. Lastly the nice staff gave us a feedback card which sent us to Best Western's feedback survey web site. What I found there is that you cannot leave feedback unless you choose to join their Rewards Club. Thus only people they give rewards to are allowed to provide feedback. How's that for biased?! I called their customer service and they confirmed that this is true, only their rewards club members can provide feedback. This means they ONLY want positive feedback, not real feedback.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 20, 2012
Thank you so much for taking the time to provide us with such a detailed review. I am so sorry to hear you experienced problems with your air conditioning unit in your room, and I will have maintenance look into the problems you had. If you would like to provide feedback you can do so,you just also have the option to add in your BW rewards number to earn bonus points but it is not necessary, and we appreciate any and all feedback given. Please feel free to contact me directly if I can be of any further assistance.
Thanks,
Lacey Goldstein
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daly City, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 14, 2012

We stayed one night at this hotel over Mother's Day weekend. All of the rooms are suites with a pullout sofa for extra sleeping space. The room is nothing special- we had a room with 2 doubles and a pull out sofa. It felt a bit cramped, but then again there were 5 adults and 2 kids in the room so maybe that is why. The bathroom is nice with a pedestal sink and tub/shower combo. The room looked like it was upgraded within the past couple years, though the TV's were the same ones from the 90's. They offer a free breakfast in the mornings, which is nice, but again nothing special about it. The parking lot is small and gets full quickly, it was hard to find a space when we got back to the hotel around 11pm. The walls are thin and we heard the people in the room above us, it sounded like they were stomping but they were probably just walking around normally.

Overall, if we were in the area again, we would probably stay there.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 18, 2012
Thank you so much for your recent review. We have done a lot to update the rooms in the past few years, you will be pleased to know that we are replacing all of the TV’s with 38” Flat Screens as well. We look forward to seeing you next time you are in town!

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2012

We had a great stay at Best Western Plus Santa Cruz. The breakfast was everything that we needed and we enjoyed the waffles. Our room had a sitting area which was great with two teens we needed space to unwind and not get in each others way. We were close to the Baordwalk, not walking close, but very convenient. The staff at check-in were really helpful and friendly. All in all a great place to stay in Santa Cruz

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGoldstein95060, General Manager at BEST WESTERN PLUS All Suites Inn, responded to this review, June 18, 2012
Thank you so much for taking the time to write this review. I am glad you enjoyed your stay, and hope to see you next time you are in the Santa Cruz area.

Lacey Goldstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS All Suites Inn

Address: 500 Ocean St, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #14 of 51 hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS All Suites Inn 2.5*
Official Description (provided by the hotel):
A unique lodging experience draws both leisure and business travelers to the BEST WESTERN PLUS All Suites Inn. Our entirely non-smoking Santa Cruz, California hotel invites you to enjoy comfortable guestrooms, friendly service, and quality amenities. An ideal location puts guests within one mile of the shops and restaurants of downtown while the beach, which is home to the renowned Santa Cruz Beach Boardwalk, is less than two miles away. What's more, we're convenient to many other popular attractions, such as the Mystery Spot, Capitola Village, and Roaring Camp Railroads. Wineries, golf courses, state parks, and the University of California at Santa Cruz are also easily accessible. ... more   less 
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Also Known As:
Best Western Plus All Hotel Santa Cruz
Best Western Santa Cruz
Santa Cruz Best Western

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