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“Desk service poor” 3 of 5 stars
Review of Torch Lite Inn

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Torch Lite Inn
2.0 of 5 Motel   |   500 Riverside Avenue, Santa Cruz, CA 95060   |  
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Hotel amenities
Ranked #37 of 52 hotels in Santa Cruz
UK
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Desk service poor”
3 of 5 stars Reviewed April 21, 2013 via mobile

Ok for one night. Room was large and clean but decor tired. Pool was nice and surrounding gardens lovely. However the guy on the front desk was surly and unhelpful. Would we use again? Probably not given the owner doesn't make visitors welcome.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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60 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Halesowen
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 3, 2013

This is a very basic US type motel with free parking close to all rooms. The accommodation is surprising close to a main road junction but was not too noisy and probably the best looking of the hotels along the route to the Boardwalk. Basic breakfast was included although was not specified when we booked so was a bonus - not a lot on offer and very little seating but would not complain as we saw this as an extra. WiFi is available but very slow.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
1 of 5 stars Reviewed March 10, 2013

Stayed 1 nite was suppose to stay 2, noise all nite the smell of drugs stayed in the air & drug users hanging around all night, couldn't close the bathroom window all the way, their are apartments behind hotel! Police might as well had a room there also bc they were there most of the nite anyway.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 23, 2013

Best Value i had in a month long road trip across the western coast with my wife. Very good breakfast, great location, walking distance to the sta. cruz boardwalk. The room was huge and a perfectly functioning jacuzzi. Friendly staff, very clean, overall a surprisingly great place for the money.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sylmar
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 25, 2013

Great location, so close to everything! I was suprised to get to my room and have the phone flashing red with a message - it was just the front desk welcoming me and making sure I didn't need anything... such a nice touch. I definitely recommend this hotel. the rooms were very comfy and clean and really nice breakfast and very close to boardwalk!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Fremont, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

I stayed there on new year very nice hotel , rooms and service very good staff was friendly and helpful , hotel is close to beach and boardwalk 5 min and downtown 10min walking distance, I ill recommend this hotel , I will come back next time with my family

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Pismo Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 11, 2013

We stayed here in July, 2012. The 4 stars are for the service. Its a family run business and they were very very friendly. They are obviously making much needed improvemtns and really trying to run a decent establishment. Upon arrival, we were told we would receive 2 doubles, but we booked 2 queens. I told them that would not work at all, with me being 9 months pregnant, traveling with my husband and 2 young children. They upgraded us to a 3 bed, 2 room room for free. The extra space was very nice! They had just put in new carpet, and we had a balcony. The room was in a seperate builing, up some stairs, through a tired but breezy hallway. The room was tired, but beds and linnens were very comfortable. we had 2 TV's. Breakfast was average but awesome. Pool was also awesome! Heated, and perfect for young kids. No jacuzzi, but in the summer the pool was all we needed. When we were told that the pool didnt open untill 10, they were kind enough to let us in earlier because we had a long day ahead of us and the kids really wanted to swim. It was an easy walk to to boardwak ( I was 9 months pregnant at this time, pushing a double stroller, in about 80 degree weather) It was fine for 1 night, although in no way luxury. My husband loved this place, however i think I would prefere to stay out of this area of Santa Cruz, and make the train at felton our main focal point. If the boardwalk is your goal, and you want to avoid the nightmare of parking, then this IS the nicest place that you will find for this price point within easy walking distance to the boardwalk. If you have never been to Santa Cruz, be advised it is a dirty town, this part of town where the Boardwalk is in paticular old and dirty.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Torch Lite Inn

Address: 500 Riverside Avenue, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Torch Lite Inn 2*
Official Description (provided by the hotel):
The Torch Lite Inn is located only 1500 feet from the Santa Cruz Beachboard Walk. Our hotel currently offers Free WiFi, Breakfast, and Parking for our guest. We are located within minutes of Downtown Santa Cruz and UC Santa Cruz as well. Come and enjoy our hospitality at the Torch Lite Inn. ... more   less 
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Also Known As:
Torch Lite Hotel Santa Cruz
Torch Lite Motel

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