We just happened to be checking into this hotel when the complainant was on the phone having the conversation with the front desk about not allowing the 18 year-old daughter to check in. We can attest that the front desk staff, Christina was not being rude but just trying to explain over and over to the caller that policy did not allow an 18 year-old to check in and that there was nothing she could do about that. Christina was polite, did not get angry but the caller was obviously not listening and kept redialing, even apparently threatening to get a lawyer if they didn't get their way. Our sympathies were with the hotel staff. How awful to have to put up with unreasonable guests who seem incapable of understanding standard hotel operating policies.
Our experience of this hotel and staff was all positive. A lovely place to stay at a reasonable price. John and Gill
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- Also Known As:
- Howard Johnson Inn Fisherman`s Wharf Santa Cruz Hotel Santa Cruz
- Howard Johnson Santa Cruz
- Ramada Santa Cruz
- Santa Cruz Ramada