We stayed here in June 2012.
The place looks amazing, the prettiest building in Santa Cruz in my opinion. We were on a tour of the USA and stopped in hotels around this price range, this was easily the best, and my favourite of any I've stayed in over there.
The reception staff were extremely helpful, giving ideas of restaurants and places to visit. The bed was extremely comfy, and the place was very clean. In the afternoon there was a wine reception. I remember there were a few different nibbles and a choice of red or white wine. Both wines were quite quaffable. To sit on the balcony in the sun with a nice red was bliss. There is a public balcony at the front open to all visitors during the day. We seemed to be the only people who used it during our stay, which was great! Our room was round the side. Obviously not as good a view, but the sun stayed on our balcony until the early evening.
All in all, if I was going to Santa Cruz again, Id definitely stay here.
One complaint. Not a great deal of parking. When we stopped there was going to be a car show (Woodys). The hotel put out reserved parking cones. One of the spaces wasn't used. I had my car scratched in the car park. It was a rental so didn't particularly care, but it was a pristine Camaro when we hired it, and a scratched one when we took it back.