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“Just plain bad.” 1 of 5 stars
Review of Coastview Inn

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Coastview Inn
2.0 of 5 Hotel   |   301 Beach St, Santa Cruz, CA 95060   |  
Hotel amenities
Ranked #26 of 51 hotels in Santa Cruz
Butte, Montana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Just plain bad.”
1 of 5 stars Reviewed 1 week ago

Other than being located near the beach, pier, and arcade, this hotel is in serious need of updating. When we opened the door to Room 117, the smell of urine about knocked us down. The front desk guy brought a spray bottle of disinfectant/cleaner, sprayed the carpet around the door and was generally apologetic, but didn't really offer to do anything else for us. Note the photos I've attached showing the desk chair and bathroom areas. The bedspread and blanket were filthy, too. The pool area itself should be closed completely for a thorough power-wash to clean the walking areas and repair the paint chipping away from the retaining wall. For the amount of money we paid (around $184 after taxes and fees) we got screwed. Never again.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, 1 week ago
Thank you for taking your time to let us know how your stay with us at Coastview Inn was. We sincerely apologize for the issues you dealt with and your comments are being sent to our general manager and owner of our Inn to be immediately addressed. We pride ourselves on clean and comfortable rooms, so for you to have these issues are not our "norm".
We are planning a huge million dollar renovation of our property in fall of 2014 and would like to invite you to come back and see/enjoy our new updates. Again, please accept our heartfelt apology and consider giving us another opportunity to provide clean and comfortable sleeping accommodations for you and your family, the next time you are in our area.
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186 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Seattle
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is located across the street from the boardwalk. We arrived early and although we could not check in we were able to park our car and leave for the day. Traffic and parking can be a nightmare in this town so we were very thankful to be able to park early. This is an older hotel which could use some updating. There is a continental breakfast available.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, 1 week ago
Thank you for reviewing your stay with us at Coastview Inn. We are so happy you were able to enjoy your day knowing you had a great parking spot at your sleeping location! We are excited to share with you that we are planning a huge million dollar renovation in the Fall of 2014 and would love to have you come back and enjoy our new upgrades. We pride ourselves on clean and comfortable rooms and will now be able to offer an updated Inn as well, so come back and stay with us when you are in our area!
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Sonora, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The pros: obviously the location - you can't beat it and we loved it. The room was clean and comfortable.

Cons: parking is crazy tight. There are very few spaces and its one lane in and out so you really have to watch for cars. Our room, like i said, was clean except one major thing: the floors. They seemed to have been vacuumed but they were in desperate need of shampooing. My kids feet turned black just from walking around for 10 min!! I told the front desk and they blamed it on the beach and said: " we do the best we can". I think for what they charge they can shampoo every so often. O and the breakfast was totally pathetic but held us over til lunch.

I would stay again cause the location is perfect

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, 3 weeks ago
Thank you for your review of your stay with us at Coastview Inn. We agree with you that our location is wonderful and we do pride ourselves on clean and comfortable rooms. Please accept our sincere apology about the carpeting in your room. Your comments are very important to us and have been sent to our general manager and owner of our Inn.
You will be pleased to hear we are doing a major over 1 million dollar renovation of our lovely property in the Fall of 2014 and we invite you to come and stay with us again. You will be able to enjoy all of our new upgrades and yet still have the awesome location!! We look forward to your return visit soon.
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San Francisco, California
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 6, 2014

We just stayed two nights at the Coastview Inn. It is directly across the street from the boardwalk, which is a real plus. Parking is free, also nice. The room was clean, pleasant and quiet, once the desk clerk quieted down the yahoos in the pool at 9:30 p.m.

There was good hot water, toiletries, enough towels, clean bedding and comfortable beds. I have no complaints on any of that. The so-called breakfast was horrible, however. We ate the first morning at 8:20 a.m. (breakfast begins at 8) but the Raisin Bran was gone, only the Cheerios remained. There was toast with butter and jam and some type of orange juice from a mix. There was only one pastry left, and it looked yukky. There was coffee and tea in the lobby, and that was just fine.

The second morning we walked down near the pier and ate at the restaurant in a green building, right next to the pier on the ocean side. (Can't remember its name, sorry.) Excellent and not-too-expensive breakfast.

I paid what I considered a premium for a room, about $130 a night, high for me. It did provide us a nice walk to the beach and boardwalk, so it was worth it. I'd stay again; I just wouldn't eat the breakfast!

Room Tip: The rooms on the second floor are quieter, as no one can run around above you. We were in the middl...
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, 4 weeks ago
Thank you for taking the time to let us know of your stay with us at Coastview inn. It is a privilege to host our guests and have them so close to so many venues that are within walking distance! As for your room cleanliness and provisions it is our desire to always provide excellent serve to our guests and we are pleased you had a lovely stay. We take your comments very seriously and would like you to know I have passed your comment on to our owner and our general manager.
Please accept our apology for the breakfast not being up to parr during your stay with us, It will be immediately addressed.
Please come and stay with us again as we are doing a major renovation of our lovely property in Fall of 2014 and would love for you to see our improvements! Thank you again for staying with us and we look forward to your nest stay as well.
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Citrus Heights, California
1 review
1 of 5 stars Reviewed June 1, 2014

A side from the fact it took 4 hours to get a roll of toilet paper (they don't have room service unless you're there more than 2 nights)...our car was damaged. There are about 10 parking spaces in the garage and we parked in 1 of 3 that leaked water on our car. It was hard water and it was on our windshield, passenger window/mirror/door and our trunk that dripping down to the bumper. The guy (Casey) told us it would come off with soap and water. I knew he was lying, as my dad was in the business of painting cars. We are hoping that all this cleans up when we get the car detailed at cost of 150.00. We tried everything else ourselves and the stains are still there. When we walked down to the garage before we left there we saw a brand new navy blue Toyota getting the same white drips we got...we asked why they didn't close that spot, they said because it washes off and it only happens when it gets warm outside. We also could see the cement had white stains on it from the water. We were there for 3 nights, but when we left for a few hours they still hasn't serviced the room so we just asked for towels and to empty the trash (hence the reason we ran out of TP). My husband went to the front desk twice to ask for toilet paper and they said they would bring it to the room...that took 4 hours!

Room Tip: Ocean view only.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, 4 weeks ago
Thank you for reviewing your stay with us at Coastview Inn. We humbly apologize for the water spots on the car left in the parking garage and for the non cleaning of your room. I have forwarded your comments on to our owner as we take your comments very seriously. Having to ask more than once for a provision offered by the Inn is unacceptable and will be addressed immediately. Again, please accept our apology and we want you to know we are doing over a million dollar renovation in the Fall of 2014. We invite you to come back and stay with us to see all of our new changes as we believe you will love your next stay with us.
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Hayward, California, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

Nothing special. The rooms are average. Pool is kinda small. Parking is not very good though. If you try to park downstairs be careful its tight. Great that it is just across the street from the beach and the Arcade.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, May 31, 2014
Thank you for letting us know about your stay with us at Coastview Inn. We do have a premium location if you enjoy the ocean within walking distance! We pride ourselves on clean and comfortable rooms and know you will be out and about most of the time but it is nice to come back and relax. Coastview Inn will be receiving a huge million dollar renovation in the Fall of 2014 and we invite you to come back and see all of our new changes! Thanks again for staying with us as we know you have several different choices while in our area for sleeping accommodations. We sure look forward to seeing you in the near future!
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San Francisco
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

This is a great little hotel if you are looking for something affordable but not fancy. The room was clean, the bed was comfortable and the location was amazing. We booked an ocean view room which was nice as long as you don't mind middle of the night occasional noise. A stumbling loud person now and again. The room had a mini fridge which is great when traveling with a child. The front desk staff were nice and pleasant. We needed a little bit of extra time to check out and they gave it to us. The wifi was strong and the breakfast was just cereal and packaged danishes, but that works! Clean bathroom and nice hot shower. This little hotel is a great option for a quick getaway right on the beach and without the high prices of nearby hotels. I would stay here again.

Room Tip: The Ocean View queen room is great for a nice view but can be a bit noisy but to us it was worth it...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coastview I, Guest Relations Manager at Coastview Inn, responded to this review, May 31, 2014
Thank you for your review of your stay with us at Coastview Inn. We are so happy you were able to enjoy a ocean view room as they are lovely to watch the ocean as you relax in your room! We will be doing a major renovation in the Fall of 2014 and would love for you to schedule another visit with us to check out our new look! We sure appreciate you choosing us for your sleeping accommodations and look forward to seeing you again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Coastview Inn

Address: 301 Beach St, Santa Cruz, CA 95060
Location: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #26 of 51 hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Coastview Inn 2*
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Also Known As:
Coastview Hotel Santa Cruz

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