I found a room online called "Queen Annex," and called to inquire. The guy working the phone was remarkably professional, warm, and welcoming. He was juggling another caller and a check-in at the time, but always conveyed how important MY time was - and went out of his way to accurately describe the room and all of the amenities available to guests. I was laughing and smiling before I even hung up the phone.
My friend and I stayed in the "Queen Annex," a sweet little studio apartment offsite from the hotel - and we LOVED it!! The location on Front Street is less than a block from the pier. Free parking in this area is rare, but included in the hotel rate, and right outside of the apartment!!! Location, location, location is everything to me in Santa Cruz. I want to be able to park the car until it's time to leave - and this place was absolutely perfect for that.
The room itself wasn't fancy, but it was impeccably clean and certainly had its charms. Queen bed, nightstands, a tv and desk in the main room. Full kitchen with full-size fridge, stove/oven, sink, microwave, and cute little bistro dining set was lovely, and CLEAN (aside from a few pans - which are the responsibility of the guests to wash, I believe). My only complaint about the kitchen set-up is that it wasn't really equipped for much more than very basic cooking, but that was okay. They might want to consider leaving guests more than one fork, one spoon, and one knife - although that might be fun for those on a romantic getaway . . . ?
I was also disappointed that we didn't get a chance to meet the charming man who booked our room. The woman who checked me out seemed rather preoccupied, and didn't even ask if we had enjoyed our stay. All I got was, "Do you want to keep that on the same card?," and "Would you like a receipt?" Okay. But it was a shame, because I was prepared to tell her how much we loved it (and to suggest at least one more set of utensils), if only she had asked. Oh well.
All in all, though, from someone who travels A LOT, this was a really nice experience. If you prefer newer furnishings, and don't care about a kitchen, their main, onsite rooms look lovely. This sweet little studio was perfect for our stay, and I look forward to returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your wonderful review, of our property, on Trip Advisor. I was sorry to hear that you only had 1 set of utensils, as we usually have at least a couple of sets since those particular rooms can sleep two people, and you should not have had to wash dirty dishes that were not dirtied by you, that is our staff's responsibility. I will make sure to take care of those issues immediately!
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I was sorry to also hear that you were not asked how your stay was, as we usually make a habit out of asking, so we can take care of any issues that may have disturbed your stay or made your stay better; our guest input is the most important input that we get, as you are the ones that stay in those rooms. I will make sure to reiterate with my staff that that question is a very important one, when a guest is checking out, and should be the first question asked.
We look forward to seeing you on your next visit to our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.