This hotel has had a nature makeover. There is a giant tree on its side as the front desk and there are photographs of nature throughout. I think it could just do with a few more details and it is somewhat overpiced. The concept and design details fell short for me.The swimming pool area is lovely. the jacuzzi was very large but why have cabbanas with rope across them. I did not see anyone use them whilst I was there-ditch them its not Miami. The restaurant menu is limited and there are so many good ones around. (Just walk through the park, over the bridge to Paradise Ave)The breakfast menu has individually priced items so can work out expensive and there is no childrens menu for breakfast which is strange when most people staying here are children. .
The room was too small for a family of four. When we put our cases out there was little floorspace to walk. There is a coffee machine in the room.
My main issue was with the shuttle. when we were arrived we were told the complementary shuttle would take us to downtown or the beach if we wanted it to. as we had just arrived we thought this would be a good idea but then the man who drives it was also taking in the guests luggage so having waited for 10 minutes we decided to walk. we were told if we call someone will come and get us within 30 minutes so we called just after 6pm and were told someone would pick us up at 6.30 however by 6.55 no-one had arrived. we were cold and tired and had to walk all the way back along the beachfront. no taxis were in sight and we had to go into a motel to ask them to call one for us. When I got back to the hotel I was livid and the children observed my Amy Duncan impression. Apparently, the shuttle driver was late and they were going to call me but my phone had an international dial tone so they did not leave a message. the manager refused to refund the $10 taxi fare. I was very disappointed by his reaction. The staff around the pool area were very attentive. There were about 4 servers who came to our table at breakfast and the food arrived twice. it seemed very disconnected.