Finally, we have a reasonable option to stay in Santa Cruz within walking distance to downtown, the Pacific Garden Mall and the Boardwalk! This converted UniversityTerrace building has been given the basic amenities of a good basic full service hotel in hotel market distinguished by its ample motel mediocrity and high prices. Let's face it--the rooms are not going to bowl you over with their luxuriousness--but they are comfortable and have all the right ingredients. The staff has had some bumps in the road * and they probably could use some more staff and training up there, but they are improving.
* On our first stay, we waited in a line at the front desk for 20 minutes to be checked in and didn't get foam pillows even though we requested them three times. Because of this, the Manager upgraded us to a suite on our second visit. The service seemed to be improved on this second visit but the front desk still needs a bit of help making check-in less time consuming.