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“Great Hotel” 5 of 5 stars
Review of Hampton Inn Santa Cruz

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Hampton Inn Santa Cruz
1505 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #14 of 52 Hotels in Santa Cruz
Spring, Texas
Top Contributor
75 reviews 75 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Great Hotel”
5 of 5 stars Reviewed March 2, 2014

Fabulous beds, clean room, great breakfast, near freeway. We had a fantastic stay - the staff is very helpful. Great service. The breakfast is really great - they have different egg dishes with bacon and sausage every day along with all the other breakfast items, bagels, bread, muffins, cereal, fresh fruit, otmesl etc. I would reccommend thisd hotel. The only thing ti be aware of is the backparking lot has many homeless people wandering through at all times. There is a Dennys restaurant that shares the parking lot

Room Tip: I always ask for a room that is not next to the elevators or the ice machine.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, March 5, 2014
Thanks for the great review! It sounds like you really enjoyed our breakfast. Actually, we recently changed our breakfast to what we have now, and it's proving quite popular -- I'm glad you agree! We look forward to having you with us again in the future!
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

A great hotel overall, good breakfast; clean, comfortable, big rooms; great helpful staff; great decor; free wifi; flat screen tv; next door to a Denneys, late night snacking :). A bit pricy but I guess quality does always cost more.

Stayed February 2014, traveled solo
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, March 5, 2014
Thanks for taking the time to review our property! I'm very happy that you enjoyed your stay at our hotel, and that our amenities worked so well for you. It's true that Santa Cruz is generally a higher priced market than many other cities due to its great location, but I'm glad you thought the value of our hotel was worth it! I hope we see you again soon!
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New York, United States
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 25, 2014

Lovely hotel, attentive staff, pleasant rooms, good location, nice extras (e.g. breakfast), many conveniences. Plan to return when visiting family members who live nearby. Had previously stayed at "inns" acrfoss the street. Will never make that mistake again.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, February 26, 2014
Thank you for the fantastic review! I'm glad that you enjoyed your stay at our property -- it sounds like pretty much everything met your needs. We look forward to seeing you when you next visit your family!
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Palo Alto, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2014

DO NOT STAY AT THIS HOTEL!!! I stayed there and my car was broken into (it was parked right next to the door) and the hotel staff did nothing aside from offering to help call the police. Not only that, but they don't have any cameras pointed at the parking lot, so they could not even help me find out who did it. The hotel manager has told me that it is not their problem because they have signs in the parking lot that say they are not responsible. Literally. They have not offered to help pay for my stolen stuff or broken car. If you stay here, get ready to have your car broken into. Lots of transient folks around the hotel (homeless shelter is up the street), and the hotel clearly does not care if those folks break into your car and steal your stuff. AWFUL!!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, February 26, 2014
While your vehicle was broken into during your staying at our property, I assure you that this is a very rare occurrence. Although we've been in contact with you through several channels at this point, once again I'd like to take this opportunity to apologize that you experienced this inconvenience during your stay with us. It is true that as a matter of hotel policy we do not give monetary compensation for damaged or stolen property outside of our hotel, however while we have repeatedly offered to help by contacting the police, providing you with information for your police report, and assisting you with your insurance claims, you have continually refused these offers. Please feel free to contact us in the future, as we are still willing to assist you with these offers.
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Livermore, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 12, 2014

I stated last year after a one night stay that this was one the best if not the best experience at a Hampton Inn during our almost 20 year association with Hilton. This year we stayed two nights and we received the same great service as last year. If you want a super place to stay while in Santa Cruz you will find it very hard to beat this inn.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, February 18, 2014
Thanks for taking the time to give us another great review! I'm very happy you enjoyed your stay, and we look forward to having you with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 11, 2014

I was very pleasantly surprised with the hotel considering the very reasonable price I paid. Room was spacious and spotless. Internet worked well and was free of charge. Breakfast was first rate with a great variety of hot and cold items.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, February 18, 2014
I'm very happy that you enjoyed our property, and found such a great value in your stay! Recently we have improved our breakfast to have a fresher and healthier selection, and I'm glad to hear that you like it. I'm also glad that you made use of our complimentary WiFi and found our high cleanliness standards to your liking! Thanks for the great review, and I hope that we see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 11, 2014

I most likely would not stay at this particular hotel again when in town on business. I have come to expect certain things from a Hampton Inn, like beds that feel like your sleeping on a cloud, bathroom amenities. When I arrived there were none in my bathroom, I had to go to the front desk and ask for some shampoo and conditioner. Housekeeping was hit and miss. No nightly cookies or even a pantry where you can buy snacks and drinks. There are other Hilton properties in this town (Santa Cruz) that is where I most likely would stay next time I am there on business.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSantaCruz, Guest Relations Manager at Hampton Inn Santa Cruz, responded to this review, February 18, 2014
I'm sorry that you were disappointed with your stay at our property. While we are a small property and lack certain amenities, such as cookies and a Sweet Shop, we do feature the Serta Hampton mattresses that are at all Hampton Inn properties.

I am also sorry that your room did not receive toiletries -- these are supposed to be placed in every room prior to guest arrival. In the future, please feel free to call Guest Services and we will be happy to bring them up to you.

I hope that we have the opportunity to have you with us again in the future so that we can provide you with a more pleasant experience.
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Additional Information about Hampton Inn Santa Cruz

Address: 1505 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Santa Cruz
#12 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Santa Cruz Hampton Inn

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