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“Nice hotel!” 4 of 5 stars
Review of Hampton Inn Santa Cruz

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Hampton Inn Santa Cruz
3.0 of 5 Hotel   |   1505 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #14 of 54 Hotels in Santa Cruz
San Francsico, CA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice hotel!”
4 of 5 stars Reviewed July 8, 2013

I was quite surprised with this hotel. It was very clean, the room was nice, the bathroom was very large and the staff was great. Relatively comfortable bed, I thought the mattress was a little hard. We only stayed here one night. There aren't many parking spots so that can be a bit of a challenge. It's right off the main highway so very easy to get to. I would stay here again.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, July 10, 2013
A nice surprise is always a good thing! Thanks for letting us know that you enjoyed the hotel and your stay at the Hampton Inn Santa Cruz. We hope that you will be back to stay with us again another time soon.
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461 reviews from our community

Traveler rating
    184
    172
    58
    31
    16
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Charlotte, North Carolina, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 8, 2013

Hotel is convenient to downtown Santa Cruz and the rest of the Monterrey small towns (like Carmel). Parking is a big pain. Rooms are standard Hampton quality (average) in both size and cleanliness. Breakfast is also typical Hampton -- lousy except for the coffee. Just the kind of room and hotel where you minimize the amount of time spent there -- basically a good place to sleep but not much else.

Room Tip: Basically a pretty noisy location no matter what room you stay in -- avoid the first floor.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, July 10, 2013
Thank you for your review. Of course we're sorry that you didn't enjoy the hotel more, but are glad to hear that it fit your needs while you were in town. We hope that you will stay with us again next time you're in the area.
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San Jose, California, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

Drove up from San Jose to escape the heat and enjoy a day in Santa Cruz. The hotel is a couple miles from the Beach but worthy of a stay. The hotel is clean, well managed, and they went out of their way to get us in our room for early check in about 12:30 on a very busy day. The free breakfast was decent. The pool was small and no Jacuzzi so if that is what you are looking for, this is not the place.

Room Tip: If you want to sleep in, ask for a room away from the breakfast area.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, July 10, 2013
We're glad to hear that you enjoyed your summer getaway at the Hampton in Santa Cruz. Managing inventory in our sell-out summer season can be tricky, so I'm really glad to know that you were able to check in to your room early.

Thanks so much for your comments, we're delighted that you had such a great stay and hope you will be back again next time you need to get away from the heat!
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Colorado Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 6, 2013

We encountered great staff at this Inn and the room was very clean; however, the room had a musky smell to it when we arrived and the cooling system was challenged in trying to keep the room cool with the high humidity and high temperatures outside. Until the complementary breakfast quality is improved, I would recommend eating breakfast at the Denny's restaurant next to the Inn.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, July 8, 2013
Thank you for your review, and thanks so much for the compliments to our staff. We really appreciate that. As to your other comments, thank you for your suggestions I will be sure to discuss them with our Housekeeping and Breakfast staff. We hope that you will come and stay with us again soon!
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

My family and I enjoyed staying at the Hampton Inn - Santa Cruz. We only stayed for one night, but the service provided from the staff was great. The front desk attendant really gave us some tips about where to eat, park and visit while in Santa Cruz. Once again thanks Hampton Inn for treating my family and i so well.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, July 3, 2013
Thanks so much for letting us know that you had a great stay here in Santa Cruz! We're delighted to have been able to help you find your way around, and really appreciate your business. Please come back and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaneohe, Hawaii, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

Everything I've come to expect from a Hampton. Newer hotel; good complimentary breakfast...and plenty of seating! Called ahead that afternoon for a room (road-trip from Seattle - Yosemite); AAA hotel. Very accommodating staff. Free parking; restaurants - drive to. Right off main highway; easy to continue on next day. Quiet room...even though by elevator.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, June 27, 2013
We're so glad to hear that you enjoyed your stay with us and found the hotel to be clean and quiet. Thanks very much for the recommendation! We hope to see you again soon on a future trip to Santa Cruz.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Bay, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 25, 2013

Aweful. The hotel is in a bad location, homeless people everywhere walking in parking lot, not safe, staff was inflexible, only cared about $, did not care of Diamond status, just treated me like a $. I never checked in and they still charged me. The booking was a mistake, but they did not care, so I had to pay for a room at the Hilton to stay somewhere safe. I would be embarrassed if I were Hilton to have Hampton in the family of hotels.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHilton, Director of Sales at Hampton Inn Santa Cruz, responded to this review, June 27, 2013
As our hotel is very small we do not overbook rooms, and on the night in question we were completely sold out. We held the room ready for this guest until he arrived at 10:30pm, stating that he had made a mistake and had intended to book at a different hotel.

Unfortunately by this time it was far beyond our 24-hour cancellation policy and it was much too late to re-sell the room. We offered the guest what we understood to be an acceptable resolution to the problem (which he accepted, again indicating that the matter had been resolved). We are very sorry to hear now that this guest is still dissatisfied.

We value and respect our Diamond members and try to accommodate their requests when possible, just as we try our best to make all of our guests happy. We are very sorry to hear when one is not. Our apologies for your disappointing experience.
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Additional Information about Hampton Inn Santa Cruz

Address: 1505 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Free Breakfast Room Service Wheelchair access
Hotel Style:
#9 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Santa Cruz 3*
Number of rooms: 46
Official Description (provided by the hotel):
Welcome to the Hampton Inn Santa Cruz, a captivating California coast hotel. Treat yourself to our lovely retreat located near everything you'd ever need to make your visit the best it can be. Delight in superb sandy beaches, fascinating local history, out-of-this-world attractions and exceptionally fine dining. Experience a veritable vacation paradise in Santa Cruz. Our hospitable hotel puts you in perfect proximity to the beach, boardwalk and dozens of amazing attractions less than 2 miles away. ... more   less 
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Also Known As:
Hampton Inn Santa Cruz Hotel Santa Cruz
Santa Cruz Hampton Inn

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