We have stayed at this property two times now. I have mixed feelings about the place because it could be a great little place to stay. We love the location because it's close to our friends who live at Pasatiempo and near the city of Santa Cruz. But it is getting rundown. Our friends told us someone new took over about 9 months ago but I have not seen the improvements needed. First off, they say they offer a FULL breakfast on their website. This is not true unless you consider toast,bagels, some yogurt and very few choices of beverages, a full breakfast. The onsite bar a restaurant are closed. The website has said opening soon, but nothing seems to be getting done at all. The pool is closed for repairs I'm assuming since there were tarps covering some of the fence around it. It does need repair, but once again nothing on the website about that. Also, the parking lot is in terrible shape in many areas and needs immediate attention before someone trips and fall.
Now to the rooms. They are supposed to be French country but seem just to be blah. Other than the vaulted ceilings, they have no character. The walls seem like they are just painted over particle board and come off as dirty. There is no AC in the rooms. Granted, this area remains fairly cool. But unless you left the window open, the rooms would get alot warmer than the outside temp. So you had to make the choice of leaving the room vulnerable to break-in while you were out for the day, or come back to a hot room. The rooms were cleaned early which was great and housekeeping did a good job.
One more pet peeve of mine is making someone wait until check-in time to give them a room. We had driven 6 hours and arrived 1 hour before check-in at 3 p.m. The front desk told us there were no rooms ready and they would call us when they were. So after not receiving a call, we returned at 3 and were given our room. So I'm supposed to believe they cleaned every room in an hour and that they had just finished right as we walked in. Also, we asked which room we would be in, and they said they wouldn't know until we checked in. So when we returned I asked for a specific area that we liked and since we were the first people checking in I believed it wouldn't be an issue. We were told that all of those rooms had been reserved ahead of time and we should have called ahead. So an hour ago they had no idea what room we would get but they did know that those were going to be taken. They were not rude about it and in the end we were happy about the room location we received.
In summary I'm not sure we will stay here again unless they start improving and updating the inn some. It could be a great and affordable place to stay with a little work. I'm hoping it happens so we don't have to stay farther away next time.
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- Also Known As:
- Inn At Pasatiempo Hotel Santa Cruz
- Staybridge Suites Santa Cruz
- Hotel At Pasatiempo
- The Inn At Pasatiempo
- Inn Pasatiempo