Expensive is true enough, staff definitely needs training (especially night crew), Hotel rooms need a bit of updating (NO A/C so the rooms become extremely WARM/HOT). I was locked out of my room due to confusion on the staff part and had to walk up two hills in heels (and have not been able to wear matching shoes (cast) for over 6yrs so this was NOT an easy task). Come to find out that the staff person refused me entry into my room and holding my luggage because I was supposed to check out the same day I checked in (so how was I suppose to do that?). Finally able to have this person understand, via having her look up on the registration (search their Computer Database, geezz). And the worst part, she did not even apologise (at 2.30AM). But Adela (Head Front Desk Clerk) was rather upset about what occurred the next morn, so hopefully this issue will NOT occur again. BUT Still..
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- Also Known As:
- Inn At Pasatiempo Hotel Santa Cruz
- Staybridge Suites Santa Cruz
- Hotel At Pasatiempo
- The Inn At Pasatiempo
- Inn Pasatiempo