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“Nice Place, Modern Rooms, Convenient” 5 of 5 stars
Review of Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
2.5 of 5 Hotel   |   1410 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #10 of 52 Hotels in Santa Cruz
Sacramento, California
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Nice Place, Modern Rooms, Convenient”
5 of 5 stars Reviewed January 27, 2013

We were attending a wedding in the area and decided to stay at this hotel as it was very convenient to the Pasatiempo wedding reception location. The greeting from the hotel clerk was pleasant and welcoming. We were able to check in just a little bit early which was helpful. Rooms were clean and adequate size. Breakfast had a wide variety of items. Will keep this one on the list should we return to the area.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 28, 2013
Dear Ksr1011,

CONGRATULATIONS on the family/friends wedding! I hope it was an amazing experience for you and yours. Thank you for taking the time to say so many nice things about our staff and our hotel. One of our favorite things we hear is the great appreciation for our central location and our dedicated guest experience champions at the front desk. When you decide to return to Santa Cruz as I am sure you will sometime soon please do always consider us for lodging needs as we would take great joy in your continued loyalty!

Looking forward to your return,
Michael Meredith
General Manager
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354 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Pasadena, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 26, 2013

Located with easy access to the highway to get you on your way anywhere in the Central Coast. It is fairly new and the rooms are clean and nice. The service is great and the value incredible. Only a 5 minute drive from downtown Santa Cruz and close to everything. I have stayed here 5 times and will again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 28, 2013
Thank you!

We appreciate you taking the time to be a loyal guest of ours so many times. As you have appreciated our easy access to "everything Santa Cruz" we appreciate your love of our hotel even more. Keep coming back because we appreciate you for being you, and wanting to stay impressed. I look forward to your many happy trips to our home town.

Thank you again,
Michael Meredith
General Manager
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Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 25, 2013

we were not able to stay at this hotel, but Andrew Peterson was awesome, as the hotel was sold out but told us about "Hotel Paradox" and called and got us reservations and told us how good the hotel would be and recommended highly. Thank you Andrew, this is to let your management know how much we appreciated you going above and beyond your job. You could have just as easy said you were booked and left it there.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 28, 2013
Dear kim092663,

I am so sorry we were not able to have you as a guest at our hotel due to the busy weekend but I am sure you were equally impressed with our sister hotel The Hotel Paradox. Thank you for taking the time to acknowledge the amazing service our front desk strives to give anybody who comes to Santa Cruz. I look forward to your next visit to our town where I hope very much you consider coming back and seeing us again as your first option for you trip needs. Your feedback is truly inspirational for our team.

Warm regards,
Michael Meredith
General Manager
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Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

The rooms were large, clean and comfortable. The staff was helpful and the breakfast choices were varied and enjoyable. The only downside is the location making it a little difficult to enter from the I-1 or I-17 without having to go past the hotel and making a U-turn. However, this is only a mild inconvenience. I though the quality of the hotel was excellent for the cost.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 25, 2013
Dear Franklin20,

Thank you so much for the kind words. Our breakfast staff, great room, breakfast selection, and ingredients are all a great source of pride at the Holiday Inn Express. To hear you enjoyed it so much let's us know we are on track to continue creating a Great Hotel Guests Love. Your feedback is our most important tool and we use it to continue to better or team and your experience. Thank you so much for using your valuable team to share what a great experience you had and I look forward to you visiting again where no doubt you will enjoy another fantastic time in Santa Cruz.

Warm regards,
Michael Meredith
General Manager
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Cary, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013

I stayed for 1 night at Holiday Inn express as part of a leisure trip to west coast. This hotel is very convenient, clean, quiet. The staff are very friendly. It is close to everything in Santa Cruz. Mystery spot is 10 minutes drive from here , so is the downtown and boardwalk. Overall a very pleasant experience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 25, 2013
amaresh_t2000,

You are so right! Our guests do enjoy the central location to all the destination spots in the Santa Cruz area like the amazing Mystery Spot. We truly appreciate you taking the time to share your experience with us and others about your great time in Santa Cruz. I hope that when returning to our beautiful coastal town that you once again consider us when staying as our ever friendly staff would very much look forward to you visiting with us again.

Wishing you many inspiring travels!

Michael Meredith
General Manager
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California
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 4, 2013

This Holiday Inn is a very nice property. The property is modern and the rooms clean and well appointed. They have free parking and a small free breakfast offering. Unfortunately, this hotel seems to cater to school sports teams both high school and college. I have been to this hotel on two occasions and on both stays young people were running up and down the halls. The party was on! The management worked to well to control the kids, who were just being kids, but it is not a quiet hotel. When they hit the breakfast room it was if a herd of locust had arrived. If you are a traveling family this would be a fun place. If you are on business or on a couples weekend, you might look elsewhere. Management should consider placing groups on lower floors and other guests on higher floors.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, January 25, 2013
Dear Bob1700,

I regret to hear your experience was not top notch as we strive to create for all of our guests. I can fully understand how a busy youth tournament weekend in Santa Cruz can change the typical guest that stays at a hotel. We prioritize our guests experiences and always try to place any large groups or youth events away from other guests and assist with guest amenities that might be affected. I am sorry that the group from Sydney that were visiting that week might have affected your stay so please feel free to contact me to setup a VIP experience for your next trip to Santa Cruz. We would love to continue to show you how much we appreciate all of our guests loyalty.

Thank you very much,
Michael Meredith
General Manager
mmeredith@hiesantacruz.com
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East Patchogue, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2012

Stayed at this hotel during peak season for Santa Cruz. We stayed in a "suite" which had a microwave and refrigerator. Very spacious. Clean beds and bathroom. Filling breakfast included in price. We didn't have a car and had to walk to get to downtown so the location wasn't the most convenient. But, considering the cost of other hotels/B&B it was worth it. Comparing other hotels in the same price point this was hands down the best deal.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, Operations Manager at Holiday Inn Express Santa Cruz, responded to this review, December 30, 2012
Dear TinaJoy12,

Thank you for sharing with us what a deal our hotel can be for all visitors to Santa Cruz. We take great pride in being a FRESH NEW option for guests to our town who want value and modern clean accommodations. Sharing with us how you appreciated this let's us know that we are doing the right thing for all of our guests. Let us know the next time you are in town so we can share some of the benefits of our very centralized and easy accessible location. We look forward to your return visit to our town and would love to setup a truly VIP experience for you and your family.

Michael Meredith
Operations Manager
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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Cruz
#8 Family Hotel in Santa Cruz
#12 Romantic Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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