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“Visit to Santa Cruz” 4 of 5 stars
Review of Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
2.5 of 5 Hotel   |   1410 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #9 of 52 hotels in Santa Cruz
Santa Barbara, California
1 review
1 helpful vote 1 helpful vote
“Visit to Santa Cruz”
4 of 5 stars Reviewed October 28, 2012

Having stayed in several other hotels in Santa Cruz over the years, I decided to try Holiday Inn Express this time. I wanted something better than what I'd experienced in the past. I was very happy with this hotel - good choice for the money: rooms spacious, clean, comfortable bed, pleasant help-full staff, good breakfast (yes, real breakfast!!), easy parking. I'd stay here again, and have recommended it to my family!!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, November 2, 2012
Dear Nancy K,

Thank you for your family recommendation for our Holiday Inn Express & Suites Santa Cruz. It means the world to us! We appreciate your candid feedback and patronage and hope to see you again real soon!

Regards,
Angélica Rivera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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309 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Alexandria, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2012

Hotel is new (built in 2009) and shows it, is in excellent shape. Rooms are above average (vessel sink, room is a good size, electrical outlets everywhere) but there was no microwave. Breakfast was good (omelets, sausage gravy, biscuits, but no fruit). A bit hard to spot hotel from the road, sign is low and hard to see. Spent one night here on our way up the coast. The city of Santa Cruz was disappointing - things were pretty dead after dark, the amusement park was closed and everything else on the pier closed around 7pm. We ate on the pier, and the meal was nothing special.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, October 25, 2012
Dear Jan W,

Thank you for your taking the time to let other travelers about your experience at our Holiday Inn Express & Suites in Santa Cruz, CA. We appreciate your feedback and hope that next time you are in town our Front Desk will guide you to the best experience in our great beach town! Thank you for complementing our upkeep. Our hotel is getting around to 3 1/2 years old and I am very proud of our hotel team. Thank you! We hope to see you again soon!

Regards,
Angélica Rivera
General Manager
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Langenthal, Switzerland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

We were met in the reception by Andrew P. who was very friendly and professional and who really takes pride and joy in his profession!
The rather new hotel was very clean and in good condition, which gave us a good overall feeling.
The parking area (below building) was spacious, well lit and clean.
Wi-Fi worked well and fast.
The American breakfast buffé was well taken care of (kept fresh and well stocked).
The Diner "Santa Cruz" just 2 blocks down the road offers a great selection of well cooked and tasty American foods.

Room Tip: If you want a quiet room, ask for a room at the back on groundfloor.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, October 25, 2012
Dear Andre H,

Thank you so much for your feedback and for staying at our Holiday Inn Express & Suites in Santa Cruz, CA. We are delighted you had such a great stay and hope to see you again real soon! Thank you also for your comments on Andrew. We are all very proud of his accomplishments and the service he provides.

Regards,
Angélica Rivera
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 22, 2012

The hotel was easy to find with plenty of parking available when we arrived (after 10pm on a Friday night). Reception staff were polite and check in was smooth - just what we wanted after a longhaul flight!

The room was very high quality, bed was super comfy and housekeeping efficient. Breakfast was varied each morning with frequent replenishment.

The hotel is about a 20 minute walk from the Boardwalk, around 15 minutes from downtown. The walk is pleasant as Santa Cruz is a lovely quaint town.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, November 2, 2012
Dear Emma H,

I am delighted to hear that you loved our Holiday Inn Express & Suites and our quaint town of Santa Cruz, CA. Thank you for taking the time to share about your experience with others. We appreciate you being our guest and look forward to having you stay with us again soon!

Regards,
Angélica Rivera
General Manager
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england
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 20, 2012 via mobile

We stayed here for 1 night and thought the room was good- clean, spacious and quiet. The hotel is located on a main road just off the freeway so it's far from being a nice area! We didn't want to go out at night time, it didn't seem safe. The town centre was probably 15 mins walk away.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, November 2, 2012
Dear milica0207,

I am very happy that you had such a great stay at our Holiday Inn Express & Suites in Santa Cruz, CA! Our entire team takes great pride in what they do. Thank you for noticing and for sharing your comments on Trip Advisor, we hope to see you again soon!

Regards,
Angélica Rivera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnetka Ca
1 review
5 of 5 stars Reviewed October 17, 2012

I travel alot and stay at a lot of hotels, mostly in California. I love staying at this hotel. They always recognize me, call me by name and make sure that my stay is very pleasant. But, more than that, the hotel is very clean, smells good(many dont smell clean), and is always well maintained, and is very quiet. They have a no party policy that you have to sign that I really like. I have stayed there more than 20 nights in the past year and would recommend it 100%. The staff is very friendly. I usually deal with Andrew Pederson and he is incredible. He always remembers what room I like to stay in does his best to accommodate my requests. I also like that and even when it busy he always responds to all customers with friendliness and respect. I rarely write reviews but they deserve it. Best is town and you wont be disappointed. Jim

Room Tip: Choose inside rooms upper floors. All are clean and fairly new.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, Operations Manager at Holiday Inn Express Santa Cruz, responded to this review, October 19, 2012
Dear JamesM,

Wow thank you so much for such an amazing review. We were extremly glad to have you as a guest and we are so happy to see you enjoyed your time in Santa Cruz so much. Thank you for the kind words about our Guest Service Agent Andrew. He is a great part of our team and I know that he enjoys like the rest of in making our guest experience one to remember. We hope that you visit us again soon as we would love to give you another truly red carpet experience when in our coastal town. Please let us know the next time your in town so we can welcome you in style.

Thank you very much,
Michael Meredith
Operations Manager
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Arcola, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2012

I had a great experience at this hotel, the employees were fabulous and very friendly. Andrew P. and Joe R were very helpful and directed us to several great sights and we ate great food at the restaurants that they reccommended to us.

I spilled gravy all over the foyer taking breakfast up to my room (please don't spill gravy in the foyer) and Joe was as sweet as he could be and assured me that it was OK . Incidentally I saw trays the very next day that I should have employed in that endeavor.

The room was really lovely and when we returned from our outing each day housekeeping did a fantastic job cleaning up after our mayhem. I loved staying here and I want to go back very soon! Thanks guys for your contribution to our fabulous vacation.

Muah!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, October 16, 2012
Dear Sunny S,

Thank you for your candid review about your time at our Holiday Inn Express & Suites in Santa Cruz CA and for staying with us! We are delighted that you loved staying with us! Thank you for mentioning the great work Andrew, Joe and the Room Care Team did! We all look forward to having you as our guest again real soon!

Regards,
Angélica Rivera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Santa Cruz

Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Express Santa Cruz Hotel
Holiday Inn Santa Cruz
Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
#7 Business Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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