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“Nicely surprised!” 4 of 5 stars
Review of Holiday Inn Express Santa Cruz

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Holiday Inn Express Santa Cruz
2.5 of 5 Hotel   |   1410 Ocean Street, Santa Cruz, CA 95060   |  
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Ranked #10 of 53 Hotels in Santa Cruz
Certificate of Excellence 2014
Seattle, WA
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
“Nicely surprised!”
4 of 5 stars Reviewed August 13, 2011

My first time at a Holiday Inn Express and I was pleasantly surprised! The rooms were nice, clean and the bed was comfortable. I was on a business trip and only there one night, but didn't experience any issues. Its the middle of summer and the hotel was full of families with kids and teens. When I checked into my room about 9pm, I could hear kids in the pool, but I think they close the pool at 10pm so it got quiet. When I stay in small towns where there are no major chain hotels, I would stay at a Holiday Inn Express again.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, October 14, 2011
Dear tiffany00,

Thank you for sharing about your experience & pictures with other travelers. We appreciate being your choice hotel in Santa Cruz and hope to see you again soon!

Regards,
Angelica Rivera, General Manager
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385 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
California
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 13, 2011

A clean, modern room with comfortable beds, ample amenities, granite counters in the bathroom, flat screen tvs... great complimentary breakfast (wonderful when traveling w/kids!) and a pool. Always! This is quickly becoming our "stop and stay the night" hotel of choice. The Santa Cruz location is great... on the main road heading right to the beach/boardwalk. AND, just steps away from Marriane's Ice Cream... which is a MUST HAVE when you're in Santa Cruz! The line is always out the door... if that doesn't tell you enough! Parking for the hotel is underground (and free!) with an elevator taking you up to the lobby and room floor levels. GREAT when we need to herd our rowdy bunch of kids right to the room! We often upgrade to a SUITE, which is quite a bit more spacious and includes a small fridge/kitchenette area, plus a couch/sitting area. Some of the couches even pull out into double beds. Rooms are always clean and staff is friendly and helpful! The attendants working in the cafe/breakfast area have ALWAYS been some of the most pleasant we've come across... they always have a huge smile on their faces! Reminds us of In-n-Out... pay/treat your employees right, and they're more than happy to be there! :)

Room Tip: Our kids LOVE the
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  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, October 14, 2011
Dear stuckathome007,

Thank you for reviewing our hotel and for allowing us to be your choice for a "stop and spend the night" hotel.

We hope to see you again soon.

Best Regards,
Angelica Rivera, General Manager
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Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2011

This was our first stay in Santa Cruz for our daughter's UCSC orientation. Hotel is easy to find off the freeway, close to a great ice cream parlor! Front desk staff were very nice, room was nice and clean. Breakfast was standard fare. Hotel is a little ways from UCSC and from downtown, but very serviceable. Have to echo parking garage stories, building pillars make spaces very narrow, hated to leave once I got a middle spot! FIAT SLUG!

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 8, 2011
Dear jscubed,

Thank you for choosing our hotel for UCSC orientation. We appreciate you taking the time to let others know about the great service your received at our hotel.

We hope to be your home away from home any time you come to Santa Cruz and University of California Santa Cruz.

If there is ever anything I can personally help you with, please call me at 831.295.6001 or email: arivera@bprproperties.com. Thank you!

Best wishes to a great school year ahead,
Angelica Rivera, General Manager
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Willows, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 3, 2011

This was a great hotel to stay at. Our room was huge, and very clean. The breakfast in the morning was good, and the staff was extremely friendly. I will be staying here again the next time I am in the Santa Cruz area.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for staying with us! We are thrilled to know we are your choice hotel for your future visits to Santa Cruz! We hope to see you again soon!
Regards,
Angelica
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Westfield, Massachusetts
Top Contributor
125 reviews 125 reviews
38 hotel reviews
Reviews in 49 cities Reviews in 49 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 2, 2011

This is a very decent hotel for the value. The hotel is very clean. The free breakfast in the morning is fairly good. The front desk staff was very helpful throughout my stay. The beds were very comfortable.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you so much for staying with us and for your review. We hope you continue to stay with us anytime you are in Santa Cruz!
Regards,
Angelica Rivera, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed July 27, 2011

The General Manager, Angelica was really nice to upgrade us in a King Suite and the room was AMAZING! My 14 month old son loves the huge space. Their mattress is so comfortable, I asked the staff about the specific brand and told her that we will buy Serta mattress immediately :-). The front desk staff, Tanya who welcome us in and checked us out was very friendly and helpful. Complimentary breakfast was delicious (love the pancake maker!).
This is my son's first overnight away from home and he had an amazing experience!
Will come back again really soon.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for sharing your experience with us on TripAdvisor. We are delighted you had such a great stay! I have shared your comments about Tanya with her and the rest of the team. We are SO proud of her! We hope to see you again soon!
Best,
Angelica
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Grand Rapids, MI
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 26, 2011

After long hours of traveling we were happy to finally arrive. The hotel was in a great location for us. The staff was very helpful and they provided a very nice breakfast.
The rooms are updated and clean. Nice place.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review, August 4, 2011
Thank you for staying Smart at our Holiday Inn Express & Suites Santa Cruz, we hope to have you again soon!
If there is anything I can do to assist you further, please call me at 831.295.6001.
Regards,
Angelica Rivera, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Santa Cruz

Address: 1410 Ocean Street, Santa Cruz, CA 95060
Phone Number:
Location: United States > California > Santa Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
#10 Business Hotel in Santa Cruz
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Cruz 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You can relish the comforts of home when you choose to stay at our Holiday Inn Express® Hotel & Suites Santa Cruz. Our hotel's location offers easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Our new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed, wireless Internet access and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz wharf.Our hotel in Santa Cruz, CA has outstanding amenities like a well-equipped Fitness Center, a Sauna and a sparkling, outdoor pool and guest patio. Our contemporary rooms pamper you with HDTV and iPod docking stations. There's even a free, hot breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 
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Also Known As:
Holiday Inn Express Santa Cruz Hotel Santa Cruz
Holiday Inn Santa Cruz

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