We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware of Bed Bugs, Owner, and Retaliation for Complaints” 1 of 5 stars
Review of Ocean Pacific Lodge

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Ocean Pacific Lodge to your Saves list
Ocean Pacific Lodge
2.0 of 5 Hotel   |   301 Pacific Avenue, Santa Cruz, CA 95060   |  
Hotel amenities
Ranked #18 of 52 Hotels in Santa Cruz
Berkeley, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
“Beware of Bed Bugs, Owner, and Retaliation for Complaints”
1 of 5 stars Reviewed July 8, 2013

(This is long, but worth the read in my humble opinion.) Last evening, July 8, 2013, my nine year-old son and I checked into this pet-friendly hotel near the Boardwalk of Santa Cruz. We checked in late (after 9 p.m.) and I told the front desk employee that we would be leaving at 5 a.m. I also said we had a small, clean, quiet dog I could keep in my car with the windows down. He replied not to worry about it and said he would not charge me for the extra pet fee ($30.)

My son fell asleep and I spent some time reading, organizing our stuff and put food from the cooler into the room's fridge. We had been at the KOA in Santa Cruz for four nights (and had a great experience - no bed bugs!) The Ocean Pacific Lodge also smelled like a cigarette and pot-smoking haven, despite what I thought was a non-smoking room.

I was about to shower (around one a.m.) and saw two bugs in the bathroom. Upon closer inspection, they looked like bed bugs to me. I had them years ago and, sadly, became well-acquainted with them (and how difficult and costly they are to get rid of) when I stayed at a hotel in LA near the airport for work. I flushed them down the toilet - a bad move, it turns out.

I tried to call the front desk, but the phone was not working. When I went to speak with the employee in-person, he sheepishly, and awkwardly, confessed to me that it was a problem. He suggested I pull the bed away from the wall to look at the wall and floor and inspect the premises. He also said to look at the mattress corners. I did so and saw shell casings of bed bugs all around the corner of the mattress. I also saw rust-colored stains. (Stupidly, I did not take a photo with my phone!) In addition, I saw a white powder substance covering the floor and baseboard behind the bed. I was told it was a preventative measure - diatomaceous earth?

They offered to move me to the second floor (smoking rooms!) but my son was sound asleep and I had just unloaded everything. I was asking for information only and did not want to move, but was thinking of sleeping in my car with my son. I was too tired and had taken an Ambien sleeping pill so could not drive home at this point. The employee became very nervous and woke the owner when I said I would be reporting the condition of bed bugs.

The owner came down with his lovely wife (around 2:30 a.m.) and was furious about the situation. He ORDERED his wife (whom he made walk behind him the whole time - cultural practice?!) to return to their room and ORDERED his employee to return to the front desk. (The wife and employee appeared to be afraid of this man - in my humble opinion - and the employee later recanted several things in front of the police officers.) The owner then told me it was private property, which HE owned, and if I didn't leave he would call the police. He refused to leave the hotel room and when I mentioned I was an attorney and was aware I had legal rights he became incensed.

When I threatened to put this information on Yelp, he threw me down on the bed - the bed my son was sleeping in. I got up, yelled my lungs off, and started to bang on doors next to me. The owner laughed and said, "There are no cameras inside the rooms but they are all over the place outside." He attempted to provoke me and laughed again when he asked what I was going to do to him. He left the room and then called the police (as did I) and apparently said I physically attacked him and had a pet in the room without permission. (I am under the care of a hand surgeon and have a wrist injury. I had a wrist support device on and need to have additional surgery on my dominant, right wrist. I can assure you, I was not in the physical condition, or emotional condition, to assault the owner. Nor would I jeopardize my law license or do anything like this in front of my son unless I was defending myself or my son from attack.)

Shockingly, the police believed the owner and threatened me with arrest if I did not vacate the premises because it was private property. They refused to look at the mattress or behind it. They also said I should have saved the bugs and that bed bugs were never found in bathrooms and that they left trails of blood which the officers did not see - not that they looked at the mattress! They assumed I illegally brought the dog in the room since I had not paid the extra pet fee. (This was one of the statements the employee recanted as he denied telling me not to worry about about the extra pet fee.) I told the officers I could not leave the premises because I had taken Ambien - a sleep aid an hour earlier. They assumed my Ambien sleep medicine was a "narcotic" (the officer's word) and I was "under the influence", though they performed no sobriety tests and were willing to let me drive away. The officers made sure I was fully refunded and gave me an hour to vacate, but I was ENRAGED, crying and yelling at people outside not to stay at the hotel because of bed bugs and the fear of being arrested in retaliation for complaining. (Bad reaction on my part.)

Soon after, I drove to the police department. Beware - an angry woman, despite the valid reasons for it, will be viewed as a "crazy lady!" It was now about 5 a.m. I am in touch with the Sergeant and hope to take some legal action against the owner. In addition, I hope to share my story so the Santa Cruz police will change their approach. In short, do NOT stay here!!!! And...ALWAYS take photos and save bugs if this ever happens to you.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

259 reviews from our community

Traveler rating
    62
    108
    49
    26
    14
See reviews for
69
102
13
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Seattle, Washington
Top Contributor
232 reviews 232 reviews
55 hotel reviews
Reviews in 96 cities Reviews in 96 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed July 4, 2013

Although there was nothing outstanding about this property, we did find that it was very convenient to the beach and the pier restaurants. It is 1 block from the pier and an easy walk. The complimentary breakfast was o.k., although the coffee ran out and no one in attendance to refill it.
This is a good place to stay if you have kids, as they have a pool as well as close to the beach.
Not a strong 3 star hotel, but better than a 2 and some rooms were being renovated.

Room Tip: When the pool is in full use, it can be noisy if your room overlooks the pool.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambria, California
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 3, 2013 via mobile

We decided to stay last minute and chose this hotel based off previous reviews we read. The only room left was the King Suite with Jacuzzi tub. The room was clean but very old and needs maintenance. The jacuzzi was falling apart and the wallpaper was pealing everywhere. The pillows were so hard I couldn't sleep because I got such a bad headache from them. Literally rocks. Thr air condiotioner blew down and was old a rickedy. Took forever to cool off. The location is good and it clean. But def needs a touch up. Especially for being the King Suite.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

$159 got us a modern 2 king suite which was really well set up with a separate bedroom for the second couple and a second basin/dressing area for the girls to get ready in while someone else is in the bathroom PLUS a pool and spa PLUS great personal service and dinner recommendations from reception PLUS a free breakfast! Oh and it was only a five minute walk down to the pier & boardwalk. We are two couples who have been travelling around the USA for a month and I think this is the best value place we've struck so far!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City area
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 3, 2013

We arrived in Santa Cruz April 25th and drove through, looking at online comments and such and landed at this place. The price was right, and were not expecting much from the room..but were totally surprised that it was bright, modern, clean, comfy beds, looked like recently remodeled..dual shower heads, keurig coffee in the room, better than usual bath products. Had to be the best place we stayed all week. We only had one night, but were really really pleased with it. The jacuzzis were working and hot..the pool was refreshing as well.

Nothing bad to say at all about this place! Would stay here again in a heartbeat.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 30, 2013

When checking in the hotel staff were extremely friendly, quick, and accommodating. The room was remodeled, very nice and fit what we were looking for - they even accommodate pets! After enjoying night one (great location) I checked availability for night two and the gentleman on the phone told me "no problem" and they were going to charge the credit card on file and we could stay in the same room. Great! We headed to the beach for the day and on return our key did not work. Hands full, my boyfriend ran to the front desk to get a new key. After waiting about 20 minutes he returned with all of our luggage and belongings on a cart. Apparently they were not aware we had extended our stay with the front desk agent that morning. Luckily they were able to accommodate, however it was frustrating trying to find all of our belongings that had been mixed, repacked, and all our toiletries thrown out. Not a deal breaker, but seems communication on their end could use some work.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 27, 2013

We were delighted with our one night in this hotel. It's within easy walking distance of the wharf and beach. Considering the price we paid we were surprised by the amenities in the room like dual shower heads, Keurig coffee machine and large wall-mounted flat screen TV. The staff was accomodating and the room immaculate. We weren't able to stay for breakfast, so unable to comment on that.

Room Tip: We stayed in a room on the bottom floor and there was some noise from the room above (weight lifting...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ocean Pacific Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Pacific Lodge

Address: 301 Pacific Avenue, Santa Cruz, CA 95060
Location: United States > California > Santa Cruz
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Santa Cruz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ocean Pacific Lodge 2*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Cheap Tickets, Priceline, HostelBookers, Booking.com and Tingo so you can book your Ocean Pacific Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Pacific Hotel Santa Cruz
Ocean Pacific Santa Cruz

Owners: What's your side of the story?

If you own or manage Ocean Pacific Lodge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.